Lofland Park Center - Ratings

What did you like best about your stay? What did we do well?
Staff were excellent. They provided compassionate care, assisted me and my family with excellent care and provided us with whatever was needed. The staff is professional and really care for their patients. The facility is the cleanest most sanitary facility we have ever experienced.

What did you like best about your stay? What did we do well?
All the help I got.What did you like least about your stay? What could we improve?
Going home. Stay there.

What did you like best about your stay? What did we do well?
Mom said everyone was very nice to her.What did you like least about your stay? What could we improve?
The fact that mom feel 4 times in the first week and half after surgery. I understand with Mom's dementia. We do appreciate all the extra measures that were taken to help keep her safe after the falls.

What did you like best about your stay? What did we do well?
The nursing was good!

What did you like best about your stay? What did we do well?
How kind everyone was.What did you like least about your stay? What could we improve?
I thought on the whole the meals were very good).

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff is absolutely wonderful.

Do you have any comments, suggestions or concerns you'd like to tell me?
Happy with everything with what they do and they always call me and update with what is going on.

Do you have any comments, suggestions or concerns you'd like to tell me?
Not really. They explained what's going on. We know that the covid has gotten in to the building but they kept it out for 8 months or something. I don't blame all of the girls for what happened. This is a very contagious virus. I know they've explained every week on what they were doing and the precautions they were taking. So we know that they have worked diligently to kept it out.

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they've been doing great with the COVID (situation). It's an excellent job. I commend.

Do you have any comments, suggestions or concerns you'd like to tell me?
He's a very particular person and they try to do everything they can for him. He is very happy and it seems he likes to participate in everything and help other people to participate if he could. Right now we know we can't but he would help other people to participate and that would make him feel better because he likes helping people.

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything was really good.

Do you have any comments, suggestions or concerns you'd like to tell me?
Doing a great job by keeping us updated.

Do you have any comments, suggestions or concerns you'd like to tell me?
They were wonderful and I'm very grateful that we chose this facility.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
We have heard of the facility and have a good reputation when we heard of it, and frankly we were lucky there was a space available. My Mother-in-law became a patient.

Do you have any comments, suggestions or concerns you'd like to tell me?
None

What did you like best about your stay? What did we do well?
Food was good with taste, most of the time was served warm to hot. Peaceful, restful and well comfort.

What did you like best about your stay? What did we do well?
Food.

What did you like best about your stay? What did we do well?
Meals were available for my family so we could eat together. Nursing staff, technicians, food service, housekeeping, and the therapist are all amazing. They treated me like I was grandfather, not just some stranger. Kept me clean even though I couldn't get in the shower.

What did you like least about your stay? What could we improve?
Sleep interruptions.

What did you like best about your stay? What did we do well?
StaffWhat did you like least about your stay? What could we improve?
Food

What did you like best about your stay? What did we do well?
The room was big and lots of light coming in the windows. Excellent roommate What did you like least about your stay? What could we improve?
Was not gotten up to walk about, other than therapy. Just keep on doing what you're doing. It was a pleasant stay.

What did you like best about your stay? What did we do well?
Nurse and aids very good both seemed to care.

What did you like best about your stay? What did we do well?
Everyone was wonderful and ready to help when I needed it.

What did you like best about your stay? What did we do well?
My roommate.

What did you like best about your stay? What did we do well?
The therapy was great, very caring and concerned.

What did you like best about your stay? What did we do well?
The staff was kind and helpful.What did you like least about your stay? What could we improve?
Having to stay there and not at home with my wife.

What did you like best about your stay? What did we do well?
2nd floor: nurse adm., All staff in (in charge) positions: great! thanks.

What did you like best about your stay? What did we do well?
My therapy. Great therapist! You have a very dedicated and kind nursing staff. Hard workers too!What did you like least about your stay? What could we improve?
The food could be tastier. Drinks served with the meal should be served at the same time as the meal, not 1/2 to 3/4 hour before.

What did you like best about your stay? What did we do well?
95% of the staff was friendly, caring, and helpful and understanding.

What did you like best about your stay? What did we do well?
Everyone or most were very friendly and always willing to help in any way they could. A great place and a lot of hard-working employees. Food was great too.What did you like least about your stay? What could we improve?
Most things were perfect. However, often you would see some running to do something and others just taking their time and not always having a smile available. however, a few bad apples. If I ever have to go back again, I want to come there. I was treated great.

What did you like best about your stay? What did we do well?
Got to come home.What did you like least about your stay? What could we improve?
Response time to my requests.

What did you like best about your stay? What did we do well?
The therapists were very good to work with. They explained what we were doing and why to help me recover. Some of the aides were very nice and went out of their way to be helpful. Some of the staff were easy to work with.

What did you like best about your stay? What did we do well?
The compassion of the staff and the friendliness to all the concerns of the family.What did you like least about your stay? What could we improve?
The roommate and his loud tv

What did you like least about your stay? What could we improve?
My medication list was not correct that was sent prior to being admitted to Lofland. My wife will make sure Lisa Richards gets the correct one from her my next stay. The case manager Pedro Dupree must have given it to Ms. Richards and he knows nothing about anything, hence he no longer is my case manager. I love Lofland and so does my wife.  It's the only place she will put me for respite. She says Lisa Richards is the best!!!!

What did you like best about your stay? What did we do well?
My family was able to stay with me.

Do you have any comments, suggestions or concerns you'd like to tell me?
No. They're really great with my mom.

What did you like best about your stay? What did we do well?
Everyone personality was so beautiful, she loved the TLCWhat did you like least about your stay? What could we improve?
Nothing at all

Do you have any comments, suggestions or concerns you'd like to tell me?
Tell them to get a new menu. My dad does not like the food.

Do you have any comments, suggestions or concerns you'd like to tell me?
They take care of her, I'm well satisfied. I feel good when I leave there, they seem like they do awfully well.

What did you like best about your stay? What did we do well?
T.V.

What did you like best about your stay? What did we do well?
The physical therapy was very good. There was a couple nurses was also very good.

What did you like best about your stay? What did we do well?
All is well

What did you like best about your stay? What did we do well?
Some of the staff were very friendly