Copyright

All materials posted on this site are subject to and protected by copyrights owned by Genesis HealthCare LLC d/b/a Genesis HealthCare ("Genesis").

Genesis hereby provides limited permission for the user of this web site to copy, reproduce, retransmit, reduce to any electronic medium or machine-readable form or reprint for such user's own personal use (and for such personal use only) part or all of any document on this site as long as the following copyright notice, contained in such document or portion thereof is included in such reproduction, retransmission or reprinting:

Copyright © 2011, Genesis HealthCare LLC. All rights reserved.

All other reproduction, copy, retransmission or reprinting of all or part of any document or image found on this site is expressly prohibited, unless specified otherwise or Genesis has expressly granted its prior written consent to so reproduce, retransmit or reprint the material. Distribution for commercial purposes is prohibited.

Trademark

The names, trademarks, service marks, logos, and icons of Genesis, appearing on this Web site, may not be used in any manner by users of this Web site without Genesis’ prior expressed written consent.

Disclaimer

Genesis uses reasonable care in the presentation and posting of materials on this Web site. However, Genesis does not guarantee the accuracy or completeness of the materials, and makes no representations about the suitability of the information and services for any purpose. Genesis assumes no liability for any loss, damage or expense from the errors or omissions in the materials and services available on this Web site, whether arising in contract, tort or otherwise.

Although this Web site may include links providing direct access to non-Genesis Web sites, Genesis has not participated in their development and does not monitor or exert any editorial or content control over those sites.

Standard of Conduct

Genesis HealthCare, LLC is committed to the delivery of high-quality healthcare services.  To achieve that goal, it is the policy of Genesis to conduct all business affairs with the highest level of integrity.  Genesis requires that every employee strictly complies with all applicable laws and regulations.  The Genesis Standard of Conduct applies to all aspects of its operations including patient care, billing, maintenance of accurate corporate records, business conduct and all other facets of the company’s operations.

Notice of Nondiscrimination

Genesis does not exclude, deny benefits to, or otherwise discriminate against any person on any grounds prohibited by federal law on the basis of race, color, national origin, disability, sex, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by the center directly or through a contractor or any other entity with which with which we have an arrangement to carry out our programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, other applicable Federal civil rights statutes, and Regulations of the U.S. Department of Health and Human Services, at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

In case of questions, please contact the Center Administrator or contact the Corporate Section 504 Coordinator by regular mail or e-mail at:

        Genesis HealthCare
        101 E. State Street
        Kennett Square, PA 19348
        Attn:  Corporate Section 504 Coordinator
        CorporateSection504Coordinator@genesishcc.com

 

Auxiliary Aids

Genesis patients and residents have the right to appropriate auxiliary aids and service free of charge.

Section 504 Grievance Policy / Procedure

Genesis Centers (GHC) will not discriminate on the basis of disability. GHC has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973. Section 504 prohibits discrimination on the basis of disability in any program or activity receiving Federal financial assistance.  The Law and Regulation may be examined in the office of GHC Administrators who have been designated as Section 504 Coordinators.

Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure.  It is against the law for GHC Centers to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.

GHC Centers will make appropriate arrangements to ensure that disabled persons are provided other accommodations, if needed, to participate in this grievance process.  Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing taped cassettes of material for the blind, or assuring a barrier-free location for the proceedings.  The Section 504 Coordinator will be responsible for such arrangements.

PURPOSE
• To ensure GHC staff do not discriminate on the basis of disability.
• To ensure persons with disability are provided appropriate accommodations to express grievances/concerns.

PROCEDURE:
1. Grievances must be submitted to the Section 504 Coordinator within forty-five (45) calendar days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

2. A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.

2.1. Concerns regarding provision of auxiliary aids and services may be made to the Dialogue Line at 800-944-7776 or via e-mail to CorporateSection504Coordinator@genesishcc.com.

3. The Section 504 Coordinator (or designee) will:

3.1. Conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint.

3.2. Log each complaint onto the Grievance/Concern Log.

3.3. If there is a Section 504 grievance/concern, e-mail the Grievance/Concern Log and the Grievance/Concern Form to the Corporate Section 504 Coordinator quarterly at CorporateSection504Coordinator@genesishcc.com.

3.3.1.Submission of these documents is for the purpose of oversight and advisory purposes.

3.4. Maintain the files and records relating to such grievances.

4. The Section 504 Coordinator shall issue a written decision on the grievance no later than thirty (30) calendar days after its filing.

5. The person filing the grievance may appeal the decision of the Section 504 Coordinator by writing to the Corporate Section 504 Coordinator within fifteen (15) calendar days of receiving the Section 504 Coordinator’s decision.

5.1. The Corporate Section 504 Coordinator may be contacted by regular mail or e-mail at:

Genesis HealthCare
101 E. State Street
Kennett Square, PA 19348
Attn:  Corporate Section 504 Coordinator
CorporateSection504Coordinator@genesishcc.com

5.2.      The Corporate Section 504 Coordinator shall issue a written decision in response to the appeal no later than thirty (30) calendar days after its filing.

6.   The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the Office for Civil Rights.  Click here to refer to Office for Civil Rights Locations.