Sandy River Center - Ratings

Sandy River
4.2out of 5 - 90 Customer Satisfaction Ratings

119 Livermore Falls Road, Farmington, ME 04938

4.2Overall Rating

Dec 22, 2020

Is there anyone you would like us to recognize that made your stay special?
They have been very kind and patient in general to my brother . They've done good job to us.

Nov 20, 2020

Is there anyone you would like us to recognize that made your stay special?
I'm been very pleased since day 1. They were great to us.

Oct 27, 2020

What did you like best about your stay? What did we do well?
Pleased to receive excellent care, so close to home.

Sep 15, 2020

What did you like best about your stay? What did we do well?
My stay there was wonderful. All my needs were met.

Aug 25, 2020

What did you like best about your stay? What did we do well?
The menu was excellent.

Nov 12, 2021

Is there anyone you would like us to recognize that made your stay special?
There was a nurse named Kim, she was wonderful she was tried to get the phone of my father so that I can talk to him.

Nov 11, 2021

Is there anyone you would like us to recognize that made your stay special?
I don't remember his name, but he is extraordinary.

Oct 19, 2021

Is there anyone you would like us to recognize that made your stay special?
I think all the staff in the therapy department were really good and some of the nurses.

Oct 04, 2021

Is there anyone you would like us to recognize that made your stay special?
Jack is wonderful and I love him. He made me feel better. He helped me in my meals.

Sep 30, 2021

Is there anyone you would like us to recognize that made your stay special?
The discharge coordinator help us very well. She was the only person who truly cares for my wife. '

Sep 28, 2021

Is there anyone you would like us to recognize that made your stay special?
The CNA named Mac was very attentive, and he would be doing the things I need and pour out extra effort.

Sep 17, 2021

Is there anyone you would like us to recognize that made your stay special?
There was a man named Craig. My husband says he was the admissions manager at Sandy River. He was excellent. He helped both my husband and me. Then there was a lady named Bonnie, who was in the financial end of the operation at Sandy River, and she helped us a lot.

Aug 25, 2021

Is there anyone you would like us to recognize that made your stay special?
I do not remember names. I really can't name anybody but there were a number of nurses and assistants and so forth that I felt bent over backwards for me.

Aug 02, 2021

What did you like best about your stay? What did we do well?
Had a very good stay thank you.

Jul 23, 2021

What did you like best about your stay? What did we do well?
The quality of the therapy staff. Enjoyed the interaction with them, especially Rain, really all of them. Day and night nursing staff. Again, all of them, special thanks to Carson, Chloe, Stephanie and "Magarita".
What could we improve? What did you like most?
The only negative thought was to the dining service. Hot plated foods, specially breakfast were cold, but always fresh and flavorful.

Jul 07, 2021

What did you like best about your stay? What did we do well?
Being able to stay in place that my daughter works at staff made me feel like they knew who I was before I even got to know there names.

Jul 07, 2021

What did you like best about your stay? What did we do well?
Everyone was caring and helpful.

Jun 22, 2021

What did you like best about your stay? What did we do well?
The staff including the high school girls (the sideling's and I call them). The food seemed fine especially in my room rather than in a community setting as with my first stay.
What could we improve? What did you like most?
I know one has to have a roommate but please not one who need the TV on 24 hours per day.

Jun 18, 2021

What did you like best about your stay? What did we do well?
Food good and the stay was short.

Jun 18, 2021

What did you like best about your stay? What did we do well?
Nurses and other staff extremely nice, caring and helpful. Some of the low marks on first page- I believe were mostly related to Covid protocols.
What could we improve? What did you like most?
Food was terribly bland but I understood. Cleanliness non-existent. Not once during the entire week I was there was there any cleaning. Spills on floor were there before I got there and remained- no sweep, mop, etc. - especially being there to recover from major surgery.

Jun 18, 2021

What did you like best about your stay? What did we do well?
I had a room by myself for most of my stay. I like my therapists- both P.T and O.T
What could we improve? What did you like most?
The food was not good- I did not like being called "Honey". "Sweetie" and "Baby doll". My room was not clean- the floor wasn't washed completely the whole time I was there. The room was never dusted-

Nov 21, 2020

Is there anyone you would like us to recognize that made your stay special?
That'd be all. They keep me up to date.

Nov 09, 2020

Is there anyone you would like us to recognize that made your stay special?
No we were very pleased. he's been there before too. In that time I slept in the recliner beside his bed a couple of nights so you know they are just wonderful. Very helpful.

Oct 29, 2020

Is there anyone you would like us to recognize that made your stay special?
They do an awesome job. They're really are an awesome organization.

Oct 17, 2020

Is there anyone you would like us to recognize that made your stay special?
everything they did was great

Oct 17, 2020

Is there anyone you would like us to recognize that made your stay special?
His only complaint is the food. He doesn't like the food.

Sep 03, 2020

What did you like best about your stay? What did we do well?
Close to home.

Jul 23, 2020

What did you like best about your stay? What did we do well?
Staff- Both RNs and CNAs- (except one on nights CNA) always nice and kind- worked so hard to take care of all of us even when there were only two of them to service the whole floor- very organized.

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