Mineral Springs - Ratings

Mineral Springs
3.9out of 5 - 94 Customer Satisfaction Ratings

1251 White Mountain Highway, North Conway, NH 03860-5154

3.9Overall Rating

Jan 28, 2021

What did you like best about your stay? What did we do well?
The personnel was very good. Everyone there was very helpful and seemed to enjoy their jobs.

Jan 11, 2021

What did you like best about your stay? What did we do well?
Two best nurses Pancy and Janette they listened and helped me when (illegible) food very good.

Dec 28, 2020

What did you like best about your stay? What did we do well?
I was very impressed with how careful the staff handled the virus quarantine. It felt as safe as it could be under the circumstances- wearing masks- staying in your own room, keeping space between people. I love the physical therapy group. They are all "top notch" employees- so helpful and they go over and above.
What could we improve? What did you like most?
What they have to do- they are teachers, they are helpers, and work so well with the patients- What could be improved- not much- when the corona 19 virus is over- it will be good again. I miss the atmosphere of camaraderie that is there when people can be together more!

Mar 03, 2022

Is there anyone you would like us to recognize that made your stay special?
The head nurse was excellent and Allan.

Feb 03, 2022

Is there anyone you would like us to recognize that made your stay special?
Physical therapy department.

Jan 03, 2022

Is there anyone you would like us to recognize that made your stay special?
His nurse, Rhonda was one of the few nurses that treated him with compassion.

Dec 14, 2021

Is there anyone you would like us to recognize that made your stay special?
They are short staffed. I wish the staff has a better support from the Genesis and more people to work there. They can't give the people more attention to those who have dementia. I think they will hire more staff to take care of the residents but it's not a terrible place. I think that there will be a regular doctor that would come in and to see the residents. Generally I love the people.

Dec 03, 2021

Is there anyone you would like us to recognize that made your stay special?
No. For the most part, everything is done fairly very well there so fairly satisfied.

Dec 02, 2021

Is there anyone you would like us to recognize that made your stay special?
They have done a very good job in notifying us and informing us with everything.

Nov 18, 2021

Is there anyone you would like us to recognize that made your stay special?
No. He went in there and then a month later Covid- 19 hit and it's been tough on him, he turned 93 a couple of weeks ago and God love him for hanging on but he's not really happy. He's getting better care there than we could provide for him.

Nov 18, 2021

Is there anyone you would like us to recognize that made your stay special?
They are doing a phenomenal job based on an everyday issue. They've been great.

Nov 11, 2021

Is there anyone you would like us to recognize that made your stay special?
The in-house physical and occupational therapists, Ethan and Mckenzie. They have been terrific, timely and very personable.

Nov 11, 2021

Please use the space below for any comments, suggestions, or concerns
I wish there could be more activities but there is Covid.

Oct 29, 2021

Is there anyone you would like us to recognize that made your stay special?
I feel comfortable where she is. They've done a great job of caring for her and letting us know when there's ever any concern. I don't have anything other than good things to say.

Oct 18, 2021

Is there anyone you would like us to recognize that made your stay special?
There are several nurses that I don't know there names. Jen, Ronda Debbie and Marie

Oct 07, 2021

Is there anyone you would like us to recognize that made your stay special?
Yes. Michael Costa, the therapy guy.

Oct 05, 2021

Is there anyone you would like us to recognize that made your stay special?
There is one woman there that she is so wonderful and on how she talk to my mother in law. Bridgette is attentive and she is the director of nursing. She was informative and a good person to talk to.

Jul 07, 2021

What did you like best about your stay? What did we do well?
Overall the CNA's and nurses took care of my needs and did all they could. Tracy and Justin are amazing nurses.

Jun 18, 2021

What did you like best about your stay? What did we do well?
Food

Jun 18, 2021

What did you like best about your stay? What did we do well?
Food

May 19, 2021

What could we improve? What did you like most?
I got very little sleep while I was there two weeks - [illegible] it was staff talking in the hall, then it was residents making various noises outside their rooms and next to mine! there were often staff who valiantly tried to keep the "residents" in their rooms and their visitors as well! but again many more people than the "shock staff" could handle! But saints, as some of them were, they tried valiantly to help us and I will never forget some of them and I had to assign the old [illegible] I grew up with, I would give tha majority of the care givers "A" but few of them D.

May 19, 2021

What did you like best about your stay? What did we do well?
That it wasn't long.
What could we improve? What did you like most?
Food quality and assortment. Room small and dark.

Nearby Locations