Memory Support of Heritage Hall - Ratings

Memory Support of Heritage Hall
4.4out of 5 - 56 Customer Satisfaction Ratings

464 Main Street, Agawam, MA 01001

4.4Overall Rating

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
The CNAs really worked hard. I would like to mention some names, Kara is really wonderful and so is Jose, Morgan is very kind, Delaney is lovely, kind, and compassionate, they're wonderful.

Dec 14, 2021

Is there anyone you would like us to recognize that made your stay special?
No concerns at all. Everything is going well.

Dec 14, 2021

Is there anyone you would like us to recognize that made your stay special?
They did a wonderful job.

Dec 14, 2021

Is there anyone you would like us to recognize that made your stay special?
I think it's the best place for my mom. She's been a resident there for many years and they take good care of her. 

Dec 02, 2021

Is there anyone you would like us to recognize that made your stay special?
They are doing an excellent job.

Dec 22, 2020

Is there anyone you would like us to recognize that made your stay special?
They did a wonderful job during this Covid time.

Dec 22, 2020

Is there anyone you would like us to recognize that made your stay special?
It's too bad we can't see him because of covid. I just would like to tell him that we love him very much and we miss him especially Christmas eve because he's always with us at Christmas eve.

Dec 22, 2020

Is there anyone you would like us to recognize that made your stay special?
They did a fabulous job.

Dec 14, 2020

Is there anyone you would like us to recognize that made your stay special?
It's kind of tough. I can't get to her or anything like that. They were good as far as my visitations went before all of this happened. I was there 3 or 4 times a week. I could walk with her before this virus came out. Now everything is locked up tight. But otherwise, I was there all the time. We would walk her up and down the hall or sit down and talk. And then they used to have a activity time for bingo and stuff like that and I used to stay and be there with her. To people who are doing that, they are doing a super job.

Dec 10, 2020

Is there anyone you would like us to recognize that made your stay special?
I think they are doing as good as they can and like I said it's hard for me to really know now because I can't really get in there and see anything. I think they are doing as good as they can with everything that is going on. What I can see of her, she appears to be well cared for.

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
No. It's been as good as it can be under the circumstances especially during the pandemic. They were doing great before that and they've done the best they can during it. So I have no major complaints.

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
No, thank you.

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
I'm having a hard time communicating with the business staff.

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
None.

Nov 04, 2020

Is there anyone you would like us to recognize that made your stay special?
They need to improve answering their phones because we can not see our loved ones and we want to check on them.

Oct 28, 2020

Is there anyone you would like us to recognize that made your stay special?
The staff is really good there.

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