Hilltop Center - Ratings

Hilltop Center
4.4out of 5 - 153 Customer Satisfaction Ratings

152 Saddle Shop Road, Hilltop, WV 25855

4.4Overall Rating

Oct 19, 2020

Is there anyone you would like us to recognize that made your stay special?
I think Genesis should focus on small nursing homes because Hilltop is the only nursing home that doesn't have a huge outbreak. Bryan the administrator was great on keeping us informed. I they should highlighted on that.

Jul 08, 2021

Is there anyone you would like us to recognize that made your stay special?
Most of the nurses, but I don't know their names. I will thank April from CNA.

Apr 28, 2021

Is there anyone you would like us to recognize that made your stay special?
I really liked it. They took care of all of my needs. It was good. I really enjoyed my stay there. Anytime I need to talk to someone or something, they were there. I would stay there again.

Apr 12, 2021

Is there anyone you would like us to recognize that made your stay special?
They did a really good job. I think they're understaffed at the time. It was hard to get the people to answer the phone sometimes. I would definitely take her back if she needs to go there.

Dec 02, 2020

Is there anyone you would like us to recognize that made your stay special?
I was treated like a King there.

Nov 20, 2020

Is there anyone you would like us to recognize that made your stay special?
None

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
I am not happy that we haven't been allowed access to her but I understand the reason but it's really frustrating. But I do understand and it's the only way to keep her safe. And I'll tough it out until things get to where they feel like it's safe but it's getting really frustrating. I appreciate the fact they're keeping everybody safe. I'm not complaining actually about their protocols and everything they've done to keep people safe and all that. I think they've done the very best. It's frustrating for me personally to not be able to visit my mother.

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
None

Nov 12, 2020

Is there anyone you would like us to recognize that made your stay special?
It's hard to get through on the telephone sometimes. I called 3 times yesterday, and I got through to a person one time and never got to talk to anybody about him. Other than that, I think they do a great job taking care of my husband.

Nov 04, 2020

Is there anyone you would like us to recognize that made your stay special?
I'd like to come and see him and talk back and forth.

Nov 04, 2020

Is there anyone you would like us to recognize that made your stay special?
They were excellent in all aspect.

Oct 29, 2020

Is there anyone you would like us to recognize that made your stay special?
I've always been there for almost 3 years, and it's a wonderful place. I have told everybody that should I ever have to go to a nursing home, please send me there because it's clean. There's no odors. The people greet you and they'd go and hug him. They are nice to the people.

Oct 19, 2020

Is there anyone you would like us to recognize that made your stay special?
I don't have any concerns.

Oct 19, 2020

Is there anyone you would like us to recognize that made your stay special?
I don't have. We're just very pleased.

Jul 08, 2020

Is there anyone you would like us to recognize that made your stay special?
The food was good but the proportions wasn't enough. That's it.

Jun 05, 2020

Is there anyone you would like us to recognize that made your stay special?
I really had a good experience and everybody was really good to me.

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