Coronavirus UpdateView All Updates
Dear Patients, Residents and Families
COVID-19 Second Booster Dose
The CDC recently released a recommendation for a second COVID-19 booster dose for certain persons. Specifically, a second mRNA booster dose could benefit people ages 50 years and older, as they are at increased risk for severe COVID-19. People ages 50 years and older may choose to receive a second booster dose, if it has been at least 4 months after the first booster. We recommend that appropriate residents receive their second booster dose. The COVID-19 vaccines (Pfizer or Moderna) are available. Please let your physician or nurse know right away if you or your loved one would like to receive the second booster.
Highgate at Paoli Pointe
600 Paoli Pointe Drive, Paoli, PA 19301
Since 1994, Highgate at Paoli Pointe has been helping seniors maintain their dignity and continue to enjoy a vibrant lifestyle. Highgate at Paoli Pointe is a senior independent living, personal care and memory care monthly-rental community, conveniently located right in the heart of everything the western mainline has to offer. As part of the Genesis HealthCare corporation, our mission is to improve the lives we touch through the delivery of high quality healthcare provided by trained and compassionate staff. Our Senior Living and Rehabilitative Health campuses offer our patients and residents the opportunity to seamlessly transition from senior living to skilled nursing care and back. We will take care of all your needs along the continuum - helping you to remain vital and strong as long as possible.
We offer 80 maintenance-free full size apartments that offer all of the warmth of home and the comfort of 24-hour assistance. The team at Highgate at Paoli Pointe, develops an Individual Care Plan to provide personalized assistance which may include bathing, dressing, grooming, medication management and other activities customized based on all your unique needs and preferences. Each individual's plan is reviewed regularly and necessary adjustments are made as care needs evolve. If comprehensive support or end-of-life care is needed, we offer a care plan to suit your needs.
A dedicated 26 apartment secured memory support neighborhood program is offered in a therapeutic, supportive and stimulating environment for individuals who are in the middle stage of Alzheimer's disease or a related dementia. The program is tailored to meet individuals clinical and psychosocial needs. By recognizing that a diagnosis of Alzehimer's or a related dementia encompasses more than the individual, the program encourages a care partnership with family/friends.
From customized programs to education and more, our in-house Genesis Rehab Vitality to You therapists offer physical, occupational and speech therapies to help get you back into the swing of daily living. These therapies are available for all our residents to help quickly regain strength and maintain their independence.
If you've recently been hospitalized, had a medical procedure, or a rehabilitation stay, but are still not fully recovered, Highgate at Paoli Pointe offers a Respite Care program (short-stay supportive services), for individuals in our Personal Care and Memory Support neighborhoods. This program is also available for seniors whose caregiver may be temporarily unavailable due to health , other commitments or an extended vacation. We will provide everything from nursing, rehabilitation assistance, medication management to around the clock care that aid in a full speedy recovery. Services can be as short as 3 days or as long as you need!
Let Highgate at Paoli Pointe take care of everything from weekly housekeeping, laundry services, utilities and connectivity, to personal and scheduled transportation; all so you can enjoy the variety of enriching activities that nurture the mind, body and spirit. Try something new with your neighbors, or engage in an old pastime- the choice is yours. Enjoy fresh meals by our in-house chefs prepared from scratch, and tailored to your personal dietary needs. We offer the option for in room delivery to our residents' suites, as well as a circulating snack and beverage cart. When determining how to cover the costs of a senior living community, more resources are available aside from the sale of a home, savings, pension payments, and retirement accounts. Some government programs and financial tools such as VA Aid and Attendance, may offer pension funds to some eligible wartime veterans (and their surviving spouse), if they qualify, or another option is long-term care insurance that can cover costs. Highgate at Paoli Pointe also has the option of a companion living shared suite which offers all the features and benefits of senior living at a more affordable level.
Whether you are looking for yourself, a loved one, or friend, our team at Highgate at Paoli Pointe is committed to becoming your trusted resource and partner throughout the entire process. We are here to provide you with all the information you need to help make the best decision for you and your family.
Dementia Care Education by Genesis HealthCare is recognized by the Alzheimer’s Association® for incorporating the evidenced-based Dementia Care Practice Recommendations in the following topic areas: Alzheimer’s and dementia, person-centered care, assessment and care planning, activities of daily living, and behaviors and communication.
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- Memory Support
- Assisted / Senior Living
- Respite care
- Rehabilitation therapy
- Physical therapy
- Occupational therapy
- Speech therapy
- Attending Physicians
- Registered Nurses
- Audiology care
- Dementia care
- Dental care
- Personal care
- Podiatry care
- Psychiatric services
- Vision care
- Hospice care
- Pain management
- Dietary and nutrition needs management
- Individual treatment plans
- Medication management
- 24-hour emergency alert and response system
- Cultural, educational, religious and social activities
- Recreation activities
- Vitality to You
- Private and Semi-Private Apartments
- Private bathroom
- Private kitchenettes
- Fully air conditioned
- Individual climate control
- Activity room
- Wellness center
- Wellness programs
- Private hospice room
- Beautiful Garden(s) / Courtyard(s)
- Conveniently Located
- Suburban setting
- Beauty Salon / Barber Services
- Cable Television
- Comfortable common and lounge areas to gather with friends and family
- Dining Room
- Private dining rooms for family gatherings
- Restaurant-Style Dining
- Laundry facility on-site
- Mail and Newspaper Service
- Pharmaceutical delivery service
- Phone service
- Fireplace in living room
- Smoke free environment
Cathy TornariCenter Executive Director
Cathy is a Licensed Nursing Home Administrator and is credentialed as a Personal Care Home Administrator. She holds a Bachelor's Degree from Millersville University. Cathy has been with Genesis Healthcare for over 15 years and has held various positions, including Insurance Specialist, Business Office Manager, Assistant Administrator, and Center Executive Director. Cathy is a graduate of the Leadership Development Program and holds a Lean Six Sigma Yellow Belt. She is passionate about serving older Adults, and her focus is on quality outcomes and Customer Service. In her free time, Cathy likes spending time with her family and friends, and especially enjoys road trips to Cape May with her husband.
Gary B. Bernett, MD, CMDMedical Director
Gary B. Bernett, MD, received his Doctor of Medicine from the Jefferson Medical College in Philadelphia and completed his internal medicine training at Lankenau Hospital also in Philadelphia. Dr. Bernett practiced geriatrics and internal medicine in Drexel Hill, PA for 19 years, becoming Chief of Geriatric Medicine at the Delaware County Memorial Hospital. In 1997, he joined Genesis HealthCare, where he was an attending physician and medical director. He later became Regional, then Senior Medical Director, and then Vice President of Medical Affairs, before taking on his current role as Senior Vice President of Medical Affairs for multiple states, currently NJ, PA, AL, and FL. His responsibilities include oversight of all Medical Directors and employed physicians, and coordinating their efforts with the GPS APP program, in addition to being the senior clinician for those states. Dr. Bernett is board certified in internal medicine, has a Certificate of Added Qualifications in Geriatric Medicine, and is a Certified Medical Director by the American Board of Post-Acute and Long-Term Care Medicine since 1999. He has been a long standing member of the PA Medical Directors Association and served as a Board member from 2004-2006, and 2018-2020, and Secretary from 2006 until 2014.
Reese Castellano-LowySales and Marketing Director
I recently rejoined the Genesis team at Highgate at Paoli Pointe and have been working in the healthcare industry for nearly fourteen years, eleven of which were spent with Genesis Healthcare. I am privileged to work for a company in such a loving environment where caring for residents is number one. Being able to provide seniors and their loved ones with long term solutions through personalized care and meaningful interactions is an environment I enjoy working in. Everyday there is a sense of fulfillment knowing our team is making a positive impact on their lives.
Nicole BattaglioMemory Support Director
Nicole is new to Genesis but has over 6 years of experience working in memory care communities. She received her Bachelor of Arts in Psychological and Social Sciences from Penn State University in 2017, where she also played softball. She then received a graduate certificate in Therapeutic Recreation from SUNY Cortland. She began volunteering in memory care communities in high school and continued to volunteer throughout college. She then worked in a memory care community for four years in the activities department. In her free time, Nicole enjoys spending time with her family and dog and watching Philadelphia sports.
Thank you for such a fabulous summer event!
To whom it may concern,
We wanted to thank the staff at Highgate for providing such a fabulous summer event for the residents and their families. The luau was wonderful in so many ways. Our parents were great dancers in their day and it meant so much to us to see them dancing again. We feel so blessed to be able to spend these moments with them and appreciate Highgate's wonderful staff providing such precious opportunities. You definitely have to have the MC back again...fabulous!
- The Zarrilli Family
I just wanted to say thank you all for taking care of our mother and for being so attentive. It was really a relief to have her in competent and caring hands.
Such a warm and peaceful place
I wanted to thank you for the good care and wonderful environment you provided for my father while he was at Highgate. I don't think he could have gotten better care anywhere else. You and the staff do a very special job, mostly out of sight, and it takes a special compassion to be able to do it every day. I was really impressed. I always liked to sit in the lobby and enjoy a cup of coffee - such a warm and peaceful place.
I hope Highgate is still there 20 years from now when I get to be my father's age - I'll want to reserve a room!
Quality Care and Positive Attitudes
Throughout my adult life my parents told us they didn't want to live in one of "those places." No thank you, we will stay in our home.
Following a stroke, Dad did spend his last six months in a nursing home. That only strengthened my mother's resolve. By the time she was 94, it was time to have someone come in to help. Actually, it ended up being a number of "someone's," one after another. Time to try something else.
We walked into Highgate's lovely living room with fireplace burning. Kevin, the manager on duty, quickly embraced her with a warm welcome and invitation to whatever activity was about to begin. I glanced over and saw a huge smile on my mother's face. A wave of relief washed over me.
Now Mom plays bridge once a week. On Friday afternoons she enjoys "happy hour" in the lounge. Several mornings a week, she attends an exercise class. She has her hair done and gets manicures in the on-site beauty parlor. She looks fantastic!
The environment is very gracious and comfortable, and the activities help make each day fun. But the most important thing by far is the staff at Highgate. That is something you cannot judge by driving by or even on an initial tour.
It is the quality and the attitude of the staff that sets Highgate apart. They are part of a family. Positive, friendly, patient and upbeat. They genuinely like the members of this much blessed community and care deeply about their well-being. Highgate is a warm and friendly group of people, young and old, with an attitude that says, "Welcome, please join us, and have a wonderful day!"
- Lynn Johnson McCown
Such Care and Compassion
To the staff at Highgate and the Homestead Unit:
We want to thank you all again for the care and compassion that you gave to our wife and mother, Dorothy during the four years as a resident in the Homestead Unit.
It was a difficult time when we realized that she could no longer remain at home. We needed extra assistance as her dementia progressed. We were lucky to find Highgate, as it turned out to be the best place for her to receive the care she needed. The staff truly cared about her and our family.
Every employee made us feel welcome and we were comforted in knowing that Dottie was well cared for and cared about.
We understand the challenges associated with dementia and appreciate the caregivers of the Homestead Unit. Thank you for the time you spent with Dottie in making her feel comforted and secure. You will always have a special place in our hearts.
We thank you all and will miss you.
-Tom, Sue and Peter Sailor
Thanks for making my birthday special
Brent and all,
Thank you for making my birthday special by eating in the private dining room. I had my table mates join me: Emma, Jane, Betty and my daughter Marsha. We all had a great time and really enjoyed it! The cake was superb!
Helped navigate through a challenging situation
Megan, I hope this email finds you and your family healthy and safe. This is a long overdue thank you for helping with my sister-in-law, Julie. We really were at a loss with where to go with her as she was being discharged from Tower Health in Reading. You and Savanna were a godsend for our family, and helped us navigate through a very new, complicated, and challenging situation. With the arrival of corona virus, and all of the chaos that's ensued, it's taken me far too long to look back to how you and your staff were so accommodating and helpful to our family. I can't thank you enough. Take care and best wishes to everyone at Highgate.
Always, but especially during COVID, all staff have made everything so much easier and safe for the residents. Jill in nursing makes life so much better and goes above and beyond the call of duty. In activities, without Elaine, Amanda and Kathleen, this place would not run as smooth to keep the residents occupies. I miss bingo and look forward to sitting with all my friends again and religious services resuming. I want to give much needed credit to food services department for doing a great job not only with preparing great meals but ensuring meals are delivered timely. All staff here are spectacular!
Responsive and good
My stay at Highgate Paoli Pointe has been very good for the most part. Staff is very responsive and aides are very good. Elaine in activities does a good job relaying information to the residents and keeping us up to date. I enjoy spending time and playing rubik's cube with the other residents. The food is pretty good too.
Feel at home
I moved in here in July with my service dog Sarah and I could not be happier. The staff have gone out of their way to make sure that we feel at home. Sarah is very comfortable here she's made friends with many of the staff. The food it's pretty good and everybody that I've met like it here making friends with the other residence is difficult with the COVID-19 restrictions. The nursing staff is excellent they care you're quick to serve and our friendly. The whole property is being renovated as materials become available.
Great partner with our family
My mother has been at Highgate for two years now as we were looking for a residence that would take Medicaid for her near future. But just as importantly would be a home that we could trust for her well-being as her memory sadly continues to diminish. Highgate has been a great partner with our family for my mother’s care! The flexibility, the care, the communication and peace of mind has been indispensable to us in this season of her life.
- Jonathan E.
Enjoying my stay
My stay at Highgate at Paoli Pointe has been very good so far. Staff is very responsive and aides are very good. Activities department does a good job relaying information to the residents and keeping us up to date. I enjoy spending time and playing rubik's cube with other residents. Food is pretty good!
- Sam R.
Always but especially during COVID, all staff have made everything so much easier and safe for the residents. Jill in nursing makes life so much better and goes above and beyond the call of duty. In activities, without Elaine, Amanda and Kathleen, this place would not run as smooth to keep the residents occupied. I miss bingo and look forward to seeing all my friends again and religious services resuming. I want to give much needed credit to food services department for doing a great job not only with preparing great meals but ensuring meals are delivered timely. All staff are spectacular!
- Carol V.
Going above and beyond
I wanted to give a shout out to Susan/Elaine for really helping and making my mom feel loved. I am not there and it is so hard, but I know they go above and beyond and I greatly appreciate it! I can’t wait until I can come and see her next week. I also will be looking forward to volunteering and helping with Activities once everything opens up.
Help and support
Thank you all so very much for the care you've given my mom. It has been a difficult time for our family but your help and support has made things easier.
-Chip and Anne P.
Everything has been better
Everything you folks have provided, from people to processes and procedures has been great. In my estimation, the efforts provided by you and your co-workers has been a fine example of ways to meet the healthcare and lifestyle needs of your residents.
Beautiful facility, great staff
The facility is beautiful and the entire staff did a great job helping make the move-in process run smoothly. I can't say enough about how responsive and accommodating everyone has been to Dad and my entire family.
We can't thank you enough
While I was on the phone with Reese hearing about her three visits with my dad today, going out of her way to get him more food, offer phone help, and encourage him that he’s doing much better than he thinks, I got the sweetest voicemail from April telling me she got him more coleslaw for dinner and offering to help in any way. Just before this, I got several emails from Jill taking care of a variety of details that I had just asked about and making so many efforts to assure that our dad is comfortable and well cared for. If there were a teary-eyed emoji in email, I’d insert it here. Between the three of you, my dad and I both got just what we needed to turn this day around. Words can’t express how grateful we are for the 3 of you. Our dad has no idea yet just how blessed he is to be there."
From Jack, Kevin, Cyndi and Suzanne, we can’t thank you enough!
You guys are awesome
I wanted to send a thank you out to everyone in reference to my mom. You guys are awesome you made what may have been very stressful situation into something that was not alarming to mom and very easy.
Thanks for everything
I just want to thank you and your staff for everything thing you did for my mom.
I wanted to thank you so much for all of the courtesies and warmth that you provided to me as we were grappling with a difficult decision regarding the placement of my mom. You were simply amazing during this process.
- J. Bloom
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