Heritage Hall West - Ratings

Heritage Hall West
3.9out of 5 - 148 Customer Satisfaction Ratings

61 Cooper Street, Agawam, MA 01001

3.9Overall Rating

Jun 07, 2022

Is there anyone you would like us to recognize that made your stay special?
Ally, Katherine, Mary, Mohammad, Alex, and Megan, OT and PT staff, were wonderful.

Jan 24, 2022

Is there anyone you would like us to recognize that made your stay special?
All the Staff.

Jan 10, 2022

Is there anyone you would like us to recognize that made your stay special?
I think it runs perfectly. Melinda the director handles things very well.

Dec 01, 2021

Is there anyone you would like us to recognize that made your stay special?
He's had an excellent aide. She knows him, she knows what he'll tolerate, she can weasel him in doing what he wants to do when he doesn't want to, she is key and catamount to his happiness. Responding to medical issues, she's right on target and will follow through to see that whoever what we're dealing with and what is going on.

Oct 25, 2021

Is there anyone you would like us to recognize that made your stay special?
Everything was good during my stay.

Aug 05, 2021

Is there anyone you would like us to recognize that made your stay special?
The cna her name is T, she is also always cheerful helpful. She is always there right away when I press the button. She was on top of everything.

Jul 15, 2021

Is there anyone you would like us to recognize that made your stay special?
I don't know her name, but they call her by T. She's on the first shift, and she was very loving.

Jun 24, 2021

Is there anyone you would like us to recognize that made your stay special?
No. The admissions person was excellent.

May 26, 2021

Is there anyone you would like us to recognize that made your stay special?
I'm completely pleased with the services and I'm really impressed with the treatment that I got. I can't say enough. I think it's fantastic.

Apr 13, 2021

Is there anyone you would like us to recognize that made your stay special?
Everything was great. I am doing a lot better now. The nurses were great and everyone was great. I will recommend them.

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