Heritage Hall West - Ratings

Heritage Hall West
3.8out of 5 - 147 Customer Satisfaction Ratings

61 Cooper Street, Agawam, MA 01001

3.8Overall Rating

Aug 05, 2021

Is there anyone you would like us to recognize that made your stay special?
The cna her name is T, she is also always cheerful helpful. She is always there right away when I press the button. She was on top of everything.

Jul 15, 2021

Is there anyone you would like us to recognize that made your stay special?
I don't know her name, but they call her by T. She's on the first shift, and she was very loving.

Jun 24, 2021

Is there anyone you would like us to recognize that made your stay special?
No. The admissions person was excellent.

May 26, 2021

Is there anyone you would like us to recognize that made your stay special?
I'm completely pleased with the services and I'm really impressed with the treatment that I got. I can't say enough. I think it's fantastic.

Apr 13, 2021

Is there anyone you would like us to recognize that made your stay special?
Everything was great. I am doing a lot better now. The nurses were great and everyone was great. I will recommend them.

Mar 08, 2021

Is there anyone you would like us to recognize that made your stay special?
No

Mar 04, 2021

Is there anyone you would like us to recognize that made your stay special?
No.

Feb 11, 2021

Is there anyone you would like us to recognize that made your stay special?
Everything went well over there.

Feb 10, 2021

Is there anyone you would like us to recognize that made your stay special?
I did have some nurse's aides and tech's who were absolutely wonderful. 

Nov 04, 2020

Is there anyone you would like us to recognize that made your stay special?
They are very good advocate for the pts there and they are very active to protect the resident and I am very grateful for that.

Oct 22, 2020

Is there anyone you would like us to recognize that made your stay special?
They were good.

Oct 19, 2020

Is there anyone you would like us to recognize that made your stay special?
As the outbreak was starting to come to a hit the Administrator was very pro-active in setting up zoom conferences with the family members of the residents. She gave us nightly updates and was very open to any comments that people had. I'm happy that my loved one is  there and I would recommend them.

Oct 19, 2020

Is there anyone you would like us to recognize that made your stay special?
I would recommend them, but I think they need to work more with their communication between the nurse practitioner and the family.

Oct 17, 2020

Is there anyone you would like us to recognize that made your stay special?
I am very pleased with her care.  Keep up the good work.

Sep 01, 2020

Is there anyone you would like us to recognize that made your stay special?
Everyone there were good people.

Aug 27, 2020

Is there anyone you would like us to recognize that made your stay special?
They need to have a better food.

Jul 23, 2020

Is there anyone you would like us to recognize that made your stay special?
They should be more careful with the laundry because I lost a shirt.

Jul 23, 2020

Is there anyone you would like us to recognize that made your stay special?
It's a good place to go. It was really great.

Jul 23, 2020

Is there anyone you would like us to recognize that made your stay special?
I enjoyed the staff. They were very nice and easy to talk to and friendly.

Jul 15, 2020

Is there anyone you would like us to recognize that made your stay special?
It was amazing. I was so impressed with the protection of patients being in there with the pandemic going on. When I would ring for a nurse, I didn't have to wait long. I was just very pleased.

Jul 09, 2020

Is there anyone you would like us to recognize that made your stay special?
They did a very good job.

Jul 07, 2020

Is there anyone you would like us to recognize that made your stay special?
I was very pleased with everyone there. They were helpful.

Jun 24, 2020

Is there anyone you would like us to recognize that made your stay special?
I was very impress with the staff. They were excellent and treated me very well.

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