Heritage Hall West
61 Cooper Street, Agawam, MA 01001
Heritage Hall West is a skilled nursing facility offering post-hospital, short-term rehabilitation as well as long-term and respite care services. We also have a specialized transitional care unit, which offers pulmonary management services. We accept Medicare, Medicaid, and most private insurances. Heritage Hall West is an AHCA Bronze Quality Award winner and is part of the Heritage Hall Health & Rehabilitation Campus, which also offers memory support and on-site dialysis in adjacent buildings. Physician Services on the campus provided by Post-Acute Care Clinicians.
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- ShortStay care
- LongTerm care
- Neurological care and rehabilitation
- Respite care
- Palliative care
- Rehabilitation therapy
- Physical therapy
- Occupational therapy
- Speech therapy
- Orthopedic Rehabilitation - including joint replacement, injuries and amputation
- Outpatient Rehabilitation Services
- On-site Nurse Practitioner
- Attending Physicians
- Registered Nurses
- IV Therapy
- Audiology care
- Colostomy care
- Dental care
- Personal care
- Pet therapy
- Physiatry services
- Podiatry care
- Psychiatric services
- Vision care
- Wound care
- Hospice care
- Pain management
- Case management
- Dietary and nutrition needs management
- Discharge planning
- Individual treatment plans
- Heparin therapy
- Medication management
- 24-hour emergency alert and response system
- Coordinated transportation
- Cultural, educational, religious and social activities
- Recreation activities
- Vitality to You
- Private and Semi-Private Rooms
- Spacious rooms
- Private bathroom
- Fully air conditioned
- Activity room
- Fitness room
- Wellness programs
- Private hospice room
- Beautiful Garden(s) / Courtyard(s)
- Conveniently Located
- Private balcony/ porch / patio
- Scenic views
- Suburban setting
- Beauty Salon / Barber Services
- Cable Television
- Café with always available menu options
- Comfortable common and lounge areas to gather with friends and family
- Country kitchen
- Dining Room
- In-room dining options
- Private dining rooms for family gatherings
- Restaurant-Style Dining
- Alarm system to aid in the security of residents with cognitive deficits
- Complimentary laundry facility on-site
- Computer with internet access
- Laundry facility on-site
- Mail and Newspaper Service
- Pharmaceutical delivery service
- Phone service
- Wireless Internet
- Fireplace in living room
- Smoke free environment
Denise is the Administrator at Heritage Hall West.
Dr. Rami AshkarMedical Director
Dr. Ashkar was born and raised in Syria. He graduated from Damascus University Faculty of Medicine in 1995 and conducted his residency in internal medicine at Lutheran Medical Center in Brooklyn, NY. Upon the completion of his residency, he continued his work in the emergency room while conducting research at Mount Sinai Medical Center. Dr. Ashkar relocated to Western Massachusetts and joined Hampden County Physicians Associates as well as became a hospitalist at Mercy Medical Center. In 2019, Dr. Ashkar joined Post Acute Care Clinicians, LLC., while continuing to work at Mercy Medical Center on per diem basis. In his spare time, Dr. Ashkar enjoys spending time with his family, reading and sports. He presently serves as the Medical Director for Heritage Hall West, South and Memory Support of Heritage Hall. Dr. Ashkar works closely with our interdisciplinary team to deliver the finest care possible to our residents. He is committed to providing the best outcome possible for his patients. It is an honor to have Dr. Ashkar on our team. "With the COVID-19 pandemic continuing in many areas throughout the US, we have put robust protocols and precautions in place to keep our admitting patients and our long-term residents as safe as possible." If you would like to speak with me, please contact the Center at 413-786-8000.
Kristina VickersDirector of Admissions
Kristina joined Genesis in 2011 and is proud to be a part of the Admissions team. She is a graduate of the University of Massachusetts Amherst with a Bachelors in Public Health.
Laura Ward, MOT, OTR/LDirector of Rehabilitation
Laura is a Director of Rehabilitation on the Heritage campus for Heritage Hall South, Heritage Hall West and long-term care at North. Her career began as an Occupational Therapist in 2006 at Heritage Hall West and has since transitioned to role of Director of Rehab. She has completed specialized training in dementia, seating and positioning, low vision and modalities. Laura’s passion is working in the skilled nursing setting helping individuals meet their goals and supporting clinical excellence with her team of therapists.
My sister went to Heritage Hall West for rehab after surgery. The staff were very attentive and friendly. Therapy and nursing were wonderful! Fast recovery and home quick!
In great hands
My mom was a patient at this facility . I feel as though my mom had the best care. The employees were always welcoming, kind and compassionate. They were always patient. My mom could be very difficult at times. I felt as though she was in great hands and I didn’t have to worry about her. It’s a good feeling knowing your parent is in good hands. Thank you heritage hall staff.
- Jodie D.
Welcoming and personable
The nurses and staff here are great, welcoming and personable. Therapy is great here, staff really cares about how well I do." "The Roast Beef was excellent, my favorite meal so far!
- Jeffery D.
Therapy helped me tremendously
I am so much better after my stay here at HHW. I feel stronger physically and can do more for myself. Therapy helped me tremendously. I would recommend Heritage Hall Campus to my friends and family.
Helped me out so much!
The staff here helped me out so much! It's been a long recovery since I've been home. I wouldn't have been able to return home without coming here for rehab first.
Nurses truly care about their patients
The staff is very friendly. While there I saw one of the nurses giving a resident in a wheel chair a long loving hug. There is no doubt in my mind that the nurses care about the patients. Thank you to everyone who works there!
Very pleased with the care
My mother has been at Heritage Hall West for 6 years. I have been very pleased with the level of care, the attentiveness of the staff, and the communication between them and me. I would highly recommend using Heritage Hall West for you or your loved one.
Coronavirus UpdateView All Updates
Dear Patients, Residents and Families
Ensuring Everyone Has a Happy Holiday!
As the holidays approach, we want to make sure everyone stays healthy. Many seasonal illnesses, including influenza, make their rounds this time of year. Historically influenza has caused illness, hospitalization and death. The current year's flu cases are rapidly increasing.
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