Heritage Hall North - Ratings

Heritage Hall North
4out of 5 - 224 Customer Satisfaction Ratings

55 Cooper Street, Agawam, MA 01001

4Overall Rating

May 03, 2022

Is there anyone you would like us to recognize that made your stay special?
I just think that PT was really good, both OT and PT.

Apr 20, 2022

Is there anyone you would like us to recognize that made your stay special?
Heather, She makes sure the shower is set up for me. Madeline, Amy and Kevin. Those people helped me a lot.

Mar 16, 2022

Is there anyone you would like us to recognize that made your stay special?
The OT and PT. Every one of them were superb.

Feb 22, 2022

Is there anyone you would like us to recognize that made your stay special?
The physical therapist and everybody else.

Feb 08, 2022

Is there anyone you would like us to recognize that made your stay special?
Everyone was very helpful and good to her.

Jan 25, 2022

Is there anyone you would like us to recognize that made your stay special?
Nursing assistants, occupational physical therapists, they were excellent.

Jan 19, 2022

Is there anyone you would like us to recognize that made your stay special?
The OT and the PT was just absolutely fantastic.

Jan 03, 2022

Is there anyone you would like us to recognize that made your stay special?
They were all good and excellent.

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
I'm very pleased with Heritage Hall North.

Nov 17, 2021

Is there anyone you would like us to recognize that made your stay special?
My mother had excellent care and staff worked very hard!  Everything was fabulous there and I would recommend them anytime!

Nov 16, 2021

Is there anyone you would like us to recognize that made your stay special?
I like the PA there. He is excellent.

Nov 08, 2021

Is there anyone you would like us to recognize that made your stay special?
Ed from physical therapy was good therapist!

Nov 02, 2021

Is there anyone you would like us to recognize that made your stay special?
All of them are very good.

Oct 20, 2021

Is there anyone you would like us to recognize that made your stay special?
The OT and PT were excellent.

Oct 19, 2021

Is there anyone you would like us to recognize that made your stay special?
The Physical Therapist was very good and helpful!

Oct 12, 2021

Is there anyone you would like us to recognize that made your stay special?
My Occupational Therapist was very good!

Oct 08, 2021

Is there anyone you would like us to recognize that made your stay special?
Kim, the therapist was attentive and listened to me.

Oct 05, 2021

Is there anyone you would like us to recognize that made your stay special?
I would like to recognize the OT Heather, she was great!

Oct 05, 2021

Is there anyone you would like us to recognize that made your stay special?
So many staff I would like to recognize. Judy did and awesome job as well as Dave, Tanner and Kevin. 

Oct 05, 2021

Is there anyone you would like us to recognize that made your stay special?
The entire staff was phenomenal!

Sep 30, 2021

Is there anyone you would like us to recognize that made your stay special?
I liked my PT, she was great and helped me a lot.

Sep 15, 2021

Is there anyone you would like us to recognize that made your stay special?
The CNA's were attentive, much appreciated!

Aug 25, 2021

Is there anyone you would like us to recognize that made your stay special?
The therapy people.

Aug 04, 2021

Is there anyone you would like us to recognize that made your stay special?
Kim the PT, Sam and Susan were OT, they were excellent in taking care of people.

Aug 02, 2021

What did you like best about your stay? What did we do well?
Katy was kind, compassionate and competent. Heather from OT was excellent and pitched in when other staff were not available.

Jul 23, 2021

What did you like best about your stay? What did we do well?
Physical and Occupational therapists were good.
What could we improve? What did you like most?
Lack of comfortable seating. Food quantities were small and unappetizing.

Jul 21, 2021

What did you like best about your stay? What did we do well?
Everyone I dealt with was very considerate of my needs and well being. I was treated with the utmost respect. The staff checked in on me on a regular basis to make sure I had everything I needed and if there was something I wanted, they were able to get it for me quickly and always with a smile. My recovery went very well and prepared me for my outpatient physical therapy. This was my second time there for hip replacement therapy and I wouldn't go anywhere else.
What could we improve? What did you like most?
The only thing that needs a little improvement is the food. Most of the meals were really good but some missed the mark. There were times I had several items missing from my tray or my meal was totally different than what I ordered. Other than that, I can't think of anything else that needs improvement.

Jul 21, 2021

Is there anyone you would like us to recognize that made your stay special?
The nurses, the regular staff. Everyone made you feel that you were well taken care of.

Jul 14, 2021

What did you like best about your stay? What did we do well?
Physical and Occupational therapy was excellent.

Jul 14, 2021

Is there anyone you would like us to recognize that made your stay special?
They took very good care of him.

Jul 08, 2021

Is there anyone you would like us to recognize that made your stay special?
The staff that we had when we were visiting were all nice and professional. They helped and they listened.

Jul 08, 2021

Is there anyone you would like us to recognize that made your stay special?
My OT an PT are amazing.

Jul 07, 2021

What did you like best about your stay? What did we do well?
The staff was excellent.

Jun 28, 2021

What did you like best about your stay? What did we do well?
Your PT department was exceptional. Very compassionate with everyone, made the therapy fun at times and relaxing. 

Jun 28, 2021

What did you like best about your stay? What did we do well?
Everyone was friendly and helpful some aides better than others went out of there way to help.

Jun 22, 2021

What did you like best about your stay? What did we do well?
Listened to what I had to say.
What could we improve? What did you like most?
Choice of breakfast. But what I eat was good and I enjoyed what I had for all my meals. Thank you very much G (staff member)

Jun 22, 2021

What did you like best about your stay? What did we do well?
Our family is so thankful for the care you gave our mother who has dementia and is non verbal. Even though we could not see her due to Covid, you all took the extra step to keep us informed and her progress during her short stay. Our main goal was to get her stronger so she could be home and you all did that as a team. We are forever thankful.
What could we improve? What did you like most?
We had a great experience.

Jun 22, 2021

What did you like best about your stay? What did we do well?
Therapists were excellent. Nurses were attentive. Meds given on time.
What could we improve? What did you like most?
Housekeeping poor. Room floors poor - not swept or cleaned under beds or the room.

Jun 22, 2021

What did you like best about your stay? What did we do well?
Excellent PT after knee replacement 2x a day.

Jun 18, 2021

What did you like best about your stay? What did we do well?
The physical therapists were excellent. The PT I received helped me recuperate from my knee surgery at a good pace. The therapists explained the importance of consistently completing the exercises in order to have a successful surgery. As a result, I continued to complete the exercises daily when I went home.

Jun 18, 2021

What did you like best about your stay? What did we do well?
The physical therapists was excellent. The Occupational therapist excellent. The meals were excellent. The nurses were great! All very kind.
What could we improve? What did you like most?
Too many dresses in the room. Difficult to get around with wheelchair and walkers. No need for TV's, was very unhappy to have a male nurse help me to bathroom. He was very nice I'm not complaining about him.

Jun 18, 2021

What did you like best about your stay? What did we do well?
I liked that everyone was so kind and friendly. Not one person was unkind
What could we improve? What did you like most?
Couldn't have been better- at first I wanted to be home! I've done better everyday since being home and for that I am thankful!

Jun 01, 2021

What did you like best about your stay? What did we do well?
The therapists have treated me very good and respected, especially Denise. She came in everyday to give me the exercise and the steps too. Amy get me up and help me get dress, button things.

Jun 01, 2021

What did you like best about your stay? What did we do well?
therapy

May 19, 2021

What did you like best about your stay? What did we do well?
Everything I needed.

May 19, 2021

What did you like best about your stay? What did we do well?
The care that was given to me.
What could we improve? What did you like most?
I have no complaints.

Apr 15, 2021

What could we improve? What did you like most?
Food was horrible. Nothing fresh. Items listed on food slip were not on tray. Kudos to the staff in the office. She actually went out and bought me fresh fruit.

Apr 15, 2021

What did you like best about your stay? What did we do well?
the staff
What could we improve? What did you like most?
everything was great just had difficulty sleeping

Apr 01, 2021

What did you like best about your stay? What did we do well?
I really liked the staff that worked with me to give me the best care they could with what they had to work with. Nothing but kind caring people that catered to my needs they are all to be commended for their wonderful efforts. I would insist that they all would be noted for their fine efforts. I praised them all and let them know how much they were appreciated. I asked for meals that could blend in to my WW diet and did get very close to that.

Mar 11, 2021

What did you like best about your stay? What did we do well?
On nights I couldn't sleep I watched T.V all night. The staff would knock on the door and came in to see if I was O.K. I thought that was special. I would say I am O.K. When I was there 2 years Ago it was great then too.

Mar 11, 2021

What did you like best about your stay? What did we do well?
Friendliness of some staff.
What could we improve? What did you like most?
One rude staff person.

Feb 25, 2021

What did you like best about your stay? What did we do well?
PT's were great and food services really worked with me. Nurses very good. Front desk (receptionist) wonderful.

Feb 18, 2021

What did you like best about your stay? What did we do well?
Caretakers & Therapy were wonderful 
What could we improve? What did you like most?
Food

Feb 09, 2021

What did you like best about your stay? What did we do well?
Having the Business Office Manager help me with matters.

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