Coronavirus Update
View All UpdatesDear Patients, Residents and Families
COVID-19 Second Booster Dose
The CDC recently released a recommendation for a second COVID-19 booster dose for certain persons. Specifically, a second mRNA booster dose could benefit people ages 50 years and older, as they are at increased risk for severe COVID-19. People ages 50 years and older may choose to receive a second booster dose, if it has been at least 4 months after the first booster. We recommend that appropriate residents receive their second booster dose. The COVID-19 vaccines (Pfizer or Moderna) are available. Please let your physician or nurse know right away if you or your loved one would like to receive the second booster.
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Heritage Hall North
55 Cooper Street, Agawam, MA 01001
Awards and Affiliations
Heritage Hall North is a skilled nursing facility offering post-hospital, short-term rehabilitation as well as long-term and respite care services. We also have a specialized transitional care unit to facilitate recovery and return home as quickly as possible. We accept Medicare, Medicaid, and most private insurances. Heritage Hall North is an AHCA Bronze Quality Award winner and is part of the Heritage Hall Health & Rehabilitation Campus, which also offers memory support and on-site dialysis in adjacent buildings. Rehabilitation Therapy Services and provided by Northeast Rehab and Physician Services on the campus are provided by Post-Acute Care Clinicians.
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Services
- ShortStay care
- LongTerm care
- Neurological care and rehabilitation
- Palliative care
- Rehabilitation therapy
- Physical therapy
- Occupational therapy
- Speech therapy
- Orthopedic Rehabilitation - including joint replacement, injuries and amputation
- On-site Medical Director
- On-site Nurse Practitioner
- Attending Physicians
- Registered Nurses
- IV Therapy
- Colostomy care
- Personal care
- Pet therapy
- Physiatry services
- Podiatry care
- Psychiatric services
- Vision care
- Wound care
- Hospice care
- Pain management
- Case management
- Dietary and nutrition needs management
- Discharge planning
- Individual treatment plans
- Medication management
- 24-hour emergency alert and response system
- Coordinated transportation
- Cultural, educational, religious and social activities
- Recreation activities
- Interpreter services
- Vitality to You
Amenities
- Private and Semi-Private Rooms
- Spacious rooms
- Private bathroom
- Individual climate control
- Conveniently Located
- Beauty Salon / Barber Services
- Cable Television
- Comfortable common and lounge areas to gather with friends and family
- Country kitchen
- Dining Room
- In-room dining options
- Restaurant-Style Dining
- Alarm system to aid in the security of residents with cognitive deficits
- Complimentary laundry facility on-site
- Computer with internet access
- Housekeeping
- Laundry facility on-site
- Mail and Newspaper Service
- Phone service
- Telephone
- Wireless Internet
Eriko K. Umana, M.Ed
Center Executive DirectorEriko began her career as a nursing home administrator in 1996. She has worked with Sisters of Providence Health System for over 20 years as an administrator. While she was employed by Sisters of Providence, she accomplished both the opening and closing of their new facility and oversaw the Adult Day Health Program. Eriko was at one facility for 17 years and led her team to achieve a 5 star rating, a deficiency free survey, a high rating with their employee engagement survey, and received an Excellence in Action Award from the MyInnerview customer satisfaction survey. During the 2020 COVID pandemic, Eriko was recruited to open a COVID recovery center in East Longmeadow in conjunction with BayState Hospital, Department of Public Health and Berkshire Health System. Eriko successfully opened the recovery center, which took care of over 70 patients and discharged them home safely. Eriko closely works with residents, staff and family to ensure all residents are receiving a high quality of care. Eriko has 2 children who are both actively involved in academics and competitive sports, such as alpine skiing, golf, gymnastics, soccer, and fencing.
Adnan Dahdul, MD
Medical DirectorDr. Adnan Dahdul is the Medical Director for Heritage Hall North located on our HealthCare Campus in Agawam, MA. He is an active member of the greater Springfield medical community and a member in good standing of the Massachusetts Medical Society. Dr. Dahdul completed a hospital leadership fellowship at UCLA San Francisco.
Laureen Pieciak RN, MSN/MBA
Center Nurse ExecutiveI had the privilege of beginning my nursing career on the Heritage Hall Campus in 2006. While working here on campus I pursued an Associate’s Degree in Nursing Science at Holyoke Community College. In 2010 I obtained my Batchelor Degree in Nursing Science at Our Lady of Elms College in Chicopee Ma., I then continued on to obtain a Master’s Degree in Nursing Science and a Masters Degree in Business Administration. While working as a Director of Nurses my accomplishments were to establish a JACHO accredited facility in 2016 and establishing a Deficiency Free Dementia Specialty Care Unit in 2019 for a local facility. An active participant in the DPH Coverdell Program (Stroke) ensuring compliance. Managing and maintaining Quality Measures. Becoming a Certified Infection Preventionist in 2019 to include NSHN credentialing. Implemented the EMR system transition from paper to electronic medical record and establishing policies and procedures put forth by DPH related to COVID-19 for a local long term care facility.
Great food, atmosphere and staff!
First, I would like to say that I liked all staff members: receptionist, housekeeping, dietary, nursing, administration, social service and the therapy department. The cleanliness was impeccable. It was quiet and not rowdy, not difficult to sleep at night and the food I loved. I would highly recommend Heritage Hall North. I will miss everyone. Thank you for taking good care of me during my stay.
- Phyllis L.
Awesome!
It was awesome! I think my experience made me feel not only welcome, but that they cared and wanted to help me get better. I appreciate what they did and everyone knew what they were doing.
- Douglas D.
Outstanding care
The care here is outstanding. Very professional. Nurses aides, PT, OT and everyone is very professional and they do their jobs very well.
- William P.
Great staff and food
Nursing staff--excellent. Love the food menu. Room very clean! Thank you! Therapists a pleasure to work with.
- Gerald W.
Compassionate care
You listen to your patients! You are knowledgeable in your field. You are compassionate and empathetic to your patients needs. Everyone took great care of me. I couldn’t do it on my own. I am very grateful to everyone for getting me better.
- Roberta B.
Friendly staff
The staff is friendly, always offers to help. Had a very nice stay here. I felt well taken care of.
- Ali B.
Highly recommend
Therapy-helping people, great staff. I would advise other people to come to Heritage Hall for therapy.
- Gifford J.
Treat you with love
Hospitality. There when you need them and always do things with a smile, go out of their way to make the patient happy. I just want to say thank you for the stay. I felt like I was at home and when I was sad somebody came in with a smile and took everything away. The staff is 100% good, efficient, and they know their job and everything. They go a step further to make the patient happy. They treat you with love.
-Carmen B.
Wonderful therapy team
I went to Heritage Hall North for rehab after both of my knee replacements. The staff and therapy team were wonderful! Highly recommend!
- L.L.
Kind and courteous
Everybody was kind and courteous. They did a good job. I enjoyed my stay and time with the staff. I think they all deserve a raise. It makes your stay better when staff actually care.
Great care and a nice room
The physical therapy and occupational therapy are very good. Northeast Rehab is great! The nurses aides are all good. The nurses are excellent. My social worker was great as well. I had a good size room. It had good lighting and a nice view. They take very good care of you at Heritage Hall North!
- S.S.
Wonderful care
My grandmother went to Heritage Hall North after she fractured her hip. She was there for a short period of time and the care was wonderful. PT/OT was outstanding!! They worked very well with her. This is the only place she will go to for rehab!"
- L.W.
Therapy was great
Nurses, nurses aides, physical therapy and occupational therapy were all great. Everyone is kind and respectful.
- J.W.
Pleasant and helpful
Everyone is pleasant and very helpful. One aid went beyond what I expected him too. The Nurses had my medicine before I even asked for it. The Therapists are encouraging. They kept me going and wanted me to get better. It was a really good stay.
-D.C.
Fantastic
The nurses are great. The nurses aids are fantastic. They checked in on me frequently and would keep me company when I had trouble sleeping. Therapy was also fantastic and very good. The meals were filling and good.
- Kathleen L.
Very kind
The staff at Heritage Hall North is very kind. I had a fine stay. My room was clean and I had a good view. The only thing I think they could improve on is answering the call bell a little quicker.
- G.R.
I made great progress
Kim from therapy was wonderful and I made great progress. Nursing staff was attentive. I celebrated my 99th birthday here and everyone was so kind.
- C.D.
Went the extra mile
PT, OT and Nursing worked very hard with me to reach my goals. Therapy went the extra mile to get me home safely!
- R.M.
Highly recommend
Excellent care, staff attentive, very pleased with therapy. Facility is clean and the food is good. I would highly recommend HHN to my family and friends.
- C.F.
At HHN, the patient comes first!
I was very pleased with therapy and the care I received. The therapists helped me understand why I was doing the exercises, which helped me progress and ultimately go home. At HHN, the patient comes first!
- C.K.
Excellent care and rehab!
My husband received excellent care and rehab at this facility. He's looking forward to the rest of his stay there and coming home stronger and healthier than ever. Thank you Heritage Hall North.
- E.P.
I would go back if needed
Therapy was very helpful and prepared me to return home safely. I was very pleased with my care. CNAs Denise and Andy were very attentive. I had a good stay and would go back if I needed to again.
- L.T.
Therapy was excellent
After being hospitalized, I chose HHN to complete my short stay rehabilitation. Therapy was excellent, staff very kind and professional. I would definitely recommend Heritage Hall North.
- Alice T.
I would recommend
After fracturing my leg, I needed therapy. HHN had great reviews which helped make my decision easier. Therapy was knowledgeable and staff was friendly! I would recommend Northeast Rehab at HHN for STR!
- Kim T.
Care was very good
I went to HHN for short term rehab after being in the hospital because of a fall. I was a patient at HHN before and wanted to return because the care was very good. I did well with Therapy and would come back again if I needed STR!
- N.W.
Pleased with the care
I was at Heritage Hall North last year and was very pleased with the care, so I wanted to go back there again for rehab. PT was excellent and nursing took good care of me. Staff made me feel confident in returning home.
- J.G.
Pleasant and professional
Staff was pleasant and professional. Physical Therapy educated me on exercises to continue at home. I got much stronger while I was there and would recommend Northeast Rehab at HHN.
- G.B.
I had a marvelous stay
I loved going to therapy, they really helped me get going. Everyone was pleasant and overall I had a marvelous stay. I would recommend Heritage Hall North and Northeast Rehab to anyone!
- Edward M.
Attentive and caring
I had a great stay at Heritage Hall North. The nursing staff was attentive and caring. My therapists were wonderful. They encouraged me, they motivated me and they helped me return home."
- G.G.
Help you get better
Everything was good during my stay. The therapists and nurses take their time to help you get better and go home. I would recommend HHN to my family and friends."
- C.L.
Positive experience
I had a positive experience during my stay at HHN. Staff was pleasant and always available to provide help when needed.
- C.L.
Kind and caring
Everyone was kind and caring. They made me feel welcome and comfortable. At first, my ability to do things for myself wasn't very good, but with the help of the therapists and nurses I improved and went home!
- L.M.
Kindness and service
To all of you ~ nurses, therapists, greeters, maintenance, social workers and care providers of all sorts who contributed to my care, I want to say thank you for your kindness and service throughout my recovery.
- Jane M.
Well cared for
"I felt very well cared for during my stay. Staff worked well together. PT worked tirelessly helping me walk and progress. I would highly recommend Northeast Rehab at Heritage Hall North to family and friends!"
- T.T.
They helped me recover and return home
"I was very pleased with the amount of therapy I received at HHN! They helped me recover so I could return home for Thanksgiving. Staff was professional and made my stay very comfortable. "
-Martha K.
Staff was very helpful during my recovery
"The Therapy was great! The staff was very helpful during my recovery. I would chose Northeast Rehab and Heritage Hall North again!
- A.J.
Fun, friendly and professional
It takes teamwork to run a place like this. Heritage Hall North's staff was fun, friendly and professional. They made my stay great! I appreciate the staff and all they did for me to help me get home!"
- J.C.
Very pleased with my progress
I was very pleased with my progress at Heritage Hall North. Staff members were compassionate and provided me with excellent care. The meals were very good. I am so happy to be going home! Many thanks!"
- Ed P.
Great experience
I had a great experience here. Staff was attentive, answered my questions. I improved so much since admissions. Therapy was helpful in guiding me through therapy and educating me on the importance of continuing my exercises at home!
- Anthony
Exceptional!
PT and OT were exceptional! I made great progress and so glad to be going home, TY!
- Nancy W.
Terrific place
Heritage Hall north is a terrific place for rehabilitation. The physical therapists are excellent, they want to succeed and try their very best to help you in any way possible. I feel so much more energized than I first came here.
- Nino B.
Excellent service
One of my family friends came here for Rehab. The service here is excellent. The nurses care for the patient. Would definitely recommend!”
-RS
