Harris Hill Center - Ratings

Harris Hill
3.7out of 5 - 125 Customer Satisfaction Ratings

20 Maitland Street, Concord, NH 03301

3.7Overall Rating

Nov 16, 2021

Is there anyone you would like us to recognize that made your stay special?
 The maintenance, housekeeping, rehab staff. Nursing staff made me feel special.

Nov 16, 2021

Is there anyone you would like us to recognize that made your stay special?
The staff, all of them.

Nov 12, 2021

Is there anyone you would like us to recognize that made your stay special?
I can't think of her name now. She's in charge of explaining of everything.

Jun 01, 2021

What did you like best about your stay? What did we do well?
Friendly atmosphere.

Mar 04, 2021

What did you like best about your stay? What did we do well?
The staff was friendly and went out of their way to help with what you needed. This survey is difficult to be honest. Many restrictions were in place secondary to the COVID-19. Everybody worked very hard to provide what they had.

Apr 08, 2022

Is there anyone you would like us to recognize that made your stay special?
The physical therapist was very good. Betsy who helped me work out on my leg.

Apr 08, 2022

Is there anyone you would like us to recognize that made your stay special?
I don't know their names. Some of the night nurses were great.

Apr 07, 2022

Is there anyone you would like us to recognize that made your stay special?
Some of the nurse are good. They always do they work and I'm thankful to them.

Mar 15, 2022

Is there anyone you would like us to recognize that made your stay special?
The LNAs

Feb 22, 2022

Is there anyone you would like us to recognize that made your stay special?
The admission Director was really good and took good care of me.

Feb 09, 2022

Is there anyone you would like us to recognize that made your stay special?
My nurse was excellent!

Feb 08, 2022

Is there anyone you would like us to recognize that made your stay special?
Pretty much all of them. Rehab is pretty awesome.

Feb 08, 2022

Is there anyone you would like us to recognize that made your stay special?
My LNA was very caring.

Feb 08, 2022

Is there anyone you would like us to recognize that made your stay special?
My nurse, she was a travelling nurse.

Jan 27, 2022

Is there anyone you would like us to recognize that made your stay special?
Marissa, she was above and beyond. She was the one who took my pick line.

Jan 26, 2022

Is there anyone you would like us to recognize that made your stay special?
Laurie the therapist. Mary Ellen

Jan 03, 2022

Is there anyone you would like us to recognize that made your stay special?
There was a nurse on the Second floor.

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
The nurses, the nurse practioner was nice and helpful.

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
The Rehab department!

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
Just to improved on not loosing resident's clothing items. Night gowns and socks, they tend to disappear. The food can always be improved. It'd be nice if they'd be there more often.

Dec 13, 2021

Is there anyone you would like us to recognize that made your stay special?
There's no way for me to help my mother in there. I hope the staff will take good care of her and communicate with me for my mother's situation.

Dec 13, 2021

Is there anyone you would like us to recognize that made your stay special?
The communicating is getting better, Sometimes have trouble getting a response, I am long distance I am not close I don't rely on staff to communicate with me and let me know what going on and if anything to improve more regular communication from them about my mothers care.

Nov 03, 2021

Is there anyone you would like us to recognize that made your stay special?
Not really. My mother is good at making her needs known. She can verbalize if she needs something. Her nurse on third floor is wonderful.

Oct 29, 2021

Is there anyone you would like us to recognize that made your stay special?
The management.

Oct 26, 2021

Is there anyone you would like us to recognize that made your stay special?
No. I think they've been doing a fantastic job. I heard they are the best in taking care of Covid and also taking care of my mom.

Oct 25, 2021

Is there anyone you would like us to recognize that made your stay special?
I think they do a good job and I think that they are understaff then the problems that they have are not their fault. I think they do the best they can, quite frankly.

Oct 25, 2021

Is there anyone you would like us to recognize that made your stay special?
My mom does live there and although that it is excellent care from what I've seen she does want to try to come home unfortunately it is unsafe for her. Even though it is safe for myself and others but for her it wouldn't be recommended. It is good care and they have done well to try to help and her and everything and also for visitation for me to see her during the pandemic.

Oct 25, 2021

Is there anyone you would like us to recognize that made your stay special?
The care has been good. The staff has been good. I think Harris Hill has done a good job.

Sep 29, 2021

Is there anyone you would like us to recognize that made your stay special?
Not really, the nurses were pretty good. The night nurses were better than the day shift nurses,

Aug 25, 2021

Is there anyone you would like us to recognize that made your stay special?
They're all wonderful and the everyday staff was wonderful. The PT was very great too.

Aug 20, 2021

Is there anyone you would like us to recognize that made your stay special?
No.

Aug 20, 2021

Is there anyone you would like us to recognize that made your stay special?
Robert he help me out and I was really grateful of his gesture.

Aug 10, 2021

Is there anyone you would like us to recognize that made your stay special?
The nurses on the second floor and the PT.

Aug 04, 2021

Is there anyone you would like us to recognize that made your stay special?
The head nurse shew was very good.

Aug 02, 2021

What did you like best about your stay? What did we do well?
Visits with my family.
What could we improve? What did you like most?
Listen to the PT - I was told I could have my rescue inhaler by your APRN and yet I was never given to.

Jul 13, 2021

Is there anyone you would like us to recognize that made your stay special?
Amy Sue, she was terrific, I didn't get a chance to say goodbye to her and I truly appreciate what she has done for me. John, and Jessica, they're all just great.

Apr 29, 2021

What did you like best about your stay? What did we do well?
The staff were all professional and helpful. They work very hard. They are personable and I was happy to have met all of them.
What could we improve? What did you like most?
The room temperature was consistently very hot and patients as well as the staff were constantly sweating and hot.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The food.

Dec 28, 2020

What did you like best about your stay? What did we do well?
I like the therapists I had- I liked some of the meals they served.

Dec 28, 2020

What could we improve? What did you like most?
The meals when I got them they were just warm. Find a way to make them a little warmer.

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