The Village at Northrise, The Hallmark - Ratings

The Village at Northrise
4.2out of 5 - 248 Customer Satisfaction Ratings

2882 N. Roadrunner Parkway, Las Cruces, NM 88011-0853

4.2Overall Rating

Nov 09, 2021

What could we improve? What did you like most?
I don't have anything bad to say.

Sep 28, 2021

Is there anyone you would like us to recognize that made your stay special?
I would say Voe she did PT. She was very very good and very nice to be around.

Sep 24, 2021

Is there anyone you would like us to recognize that made your stay special?
Kayle, Candice, and Darian from admin

Sep 02, 2021

Is there anyone you would like us to recognize that made your stay special?
The PT guys and the nurses are all good to me.

Aug 05, 2021

Is there anyone you would like us to recognize that made your stay special?
Candice, Roy, Justine, Caroline and all the aides were excellent.

Aug 05, 2021

Is there anyone you would like us to recognize that made your stay special?
Molly, George Harrington

Aug 02, 2021

Is there anyone you would like us to recognize that made your stay special?
There are two people, Betty or Barb, the older lady that works at the front office that works at the desk that came around to visit at lunch time, the guy in the physical therapy, he chased me down three times and I chased him down and we played games and everything and that really helped.

Aug 02, 2021

Is there anyone you would like us to recognize that made your stay special?
Victoria helped her a lot.

Jul 26, 2021

Is there anyone you would like us to recognize that made your stay special?
All of them.

Jul 20, 2021

Is there anyone you would like us to recognize that made your stay special?
Holly, Lexis and Angel they were good nurses

Jul 19, 2021

Is there anyone you would like us to recognize that made your stay special?
There were two nurses that were really nice.

Jul 19, 2021

Is there anyone you would like us to recognize that made your stay special?
Celia, she is a nurse aide.

Jun 25, 2021

Is there anyone you would like us to recognize that made your stay special?
The staff was really great. I was very impressed with the facility. They made it comfortable from a very uncomfortable situation. I would really recommend it.

Jun 24, 2021

Is there anyone you would like us to recognize that made your stay special?
They did a very good job while I was there. The kindness was very appreciated. Candice was exceptional. She does her job and bunch of other jobs, but she treated me with kindness and respect and consideration. She's an awesome employee.

May 24, 2021

Is there anyone you would like us to recognize that made your stay special?
They should have a little more concern about people getting into appointments.

May 24, 2021

Is there anyone you would like us to recognize that made your stay special?
They're fine for me.

May 19, 2021

What did you like best about your stay? What did we do well?
The kind loving and professional people who, went above and beyond to care for me! Ramona, Candace the nursing staff Regina and all took such great care of me and my family.
What could we improve? What did you like most?
I did not encounter anything! Keep up the great work Desert Willows. I was a patient with you 3 times. Each time I was there I was extremely happy and came home stronger! Thank you and God Bless you all.

May 19, 2021

What could we improve? What did you like most?
Mary

Apr 06, 2021

Please add any comments about what you like most or what you suggest the community improve:
I think we should have someone on duty at night. I have always thought that. I don't feel completely safe at night. Some doors have been open at night.

Apr 06, 2021

Please add any comments about what you like most or what you suggest the community improve:
No complaints about any of the staff. All seem to be doing a good job. I'm concerned over the cleanliness. And of course, the food which can be better prepared.

Apr 06, 2021

Please add any comments about what you like most or what you suggest the community improve:
Ice machine.

Apr 06, 2021

Please add any comments about what you like most or what you suggest the community improve:
Improve food, menus, meal time. Start with community activities.

Mar 04, 2021

What did you like best about your stay? What did we do well?
Therapy

Feb 25, 2021

What did you like best about your stay? What did we do well?
Therapists came and told me when we would have therapy. They were more interested in how I felt than anyone!

Feb 02, 2021

What did you like best about your stay? What did we do well?
Staff were attentive to my needs and questions. Your (staff) were awesome; friendly; very helpful.
What could we improve? What did you like most?
Felt isolated. Realize it had to do with COVID-19, nevertheless, I did feel isolated.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Promptness of staff to meet my needs.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Friendliness of the staff. Personal interaction.

Dec 10, 2020

What did you like best about your stay? What did we do well?
Staff responded quickly and willingly.

Dec 01, 2020

What did you like best about your stay? What did we do well?
The nurse were always there to help.

Nov 23, 2020

What did you like best about your stay? What did we do well?
The room was clean. The meal came on time. Attentive to head wound and bandage change. Most staff tried hard to meet my needs. Thank you for working to help me with my recovery!

Nov 17, 2020

What did you like best about your stay? What did we do well?
Food is great 

Oct 30, 2020

Please use the space below for any comments, suggestions, or concerns
The staff is excellent and they done excellent job. My mom is not easy but they have the patience and they respect her.

Oct 30, 2020

Please use the space below for any comments, suggestions, or concerns
They are excellent. The food needs to improvement.

Oct 30, 2020

Please use the space below for any comments, suggestions, or concerns
No, I'm good.

Oct 30, 2020

Please use the space below for any comments, suggestions, or concerns
They've been outstanding. Communication has been great. They reach out to me when there something that needs attention because I know there's been maybe one or two cases of coronavirus. They reached out to let me know that way I don't hear from someone else. They're ahead of the game. They make sure her needs are met. I haven't visited my aunt and she has progressed some. They advised me part of her progression. They've been doing good.

Oct 19, 2020

Please use the space below for any comments, suggestions, or concerns
I think the director and the staff there have done an exceptional job regarding the covid. They%E2%80%99ve just been fabulous.

Oct 19, 2020

Please use the space below for any comments, suggestions, or concerns
I think the director and the staff there have done an exceptional job regarding the covid. They%E2%80%99ve just been fabulous.

Oct 14, 2020

What did you like best about your stay? What did we do well?
PT treated with kindness always. Overall nice to everyone!

Oct 07, 2020

Please use the space below for any comments, suggestions, or concerns
No. were very happy.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
No, not right now. I'm her POA and I've been very pleased. I know she was really discouraged when they couldn't eat in the dining room, but that was a safety measure and they overcame it and so far so good.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
I just think they could improve the food. Other than that, she's contented and she understands everyone who works there.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
The time when she started being there was excellent . The connection of her towards the staff was wonderful. The staff even treated her like their own family.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
It's over above and beyond. I have been very please.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
The RN Cindy Myers and the LPNs Nora and Liz are just fantastic. They are openly communicative. If there's ever been a problem they notify us right away. Amber Rascon, she keeps everybody informed through email and goes out her way to facilitate meetings with family members.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
They have been outstanding during a world health crisis and I give them highest marks for their care.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
Bunny Zeiler, she's the director of the memory care unit. She's outstanding and always keep me updated. The most professional individual I've ever met.

Oct 06, 2020

Please use the space below for any comments, suggestions, or concerns
Have great service.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
We've been pleased with the facility's response with the COVID. The food quality needs to be improved.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
I think they have been excellent during the Covid crisis. I told David about it. Though they've been very strict I've been grateful that everybody is healthy and that my mom is safe.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
Right now with the Covid in place, Amber the activities Director, have been working above and beyond to help us to communicate with our loved ones because we can't go in and see him and that's been really impressive. And also the fact that so far they've been able to keep the virus out of the building in terms of residents and that has been really really a relief as well.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
They've been outstanding. The communication has been great. They'll reach out to me whenever there's something that needs attention. They make sure her needs are met. They've been doing well. I've been happy with what they have been doing.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
They need to improve their food. Give more proteins to the elderly.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
I really appreciate what they've done. They've done a really good job keeping Covid out of the building. Sometimes the level of security around the Covid seems excessive to me but I think a lot of that is dictated by the state so I wish there were more personal access to my mother without risking her health. Sometimes it's just frustrating having so much distance between my mother and me. The family access is the issue and I understand some of it is out of their hands but it's been really a long time and I worry about things like come the holidays what's going to happen.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
He is bored because of Covid perhaps. His only concern is that the food is too blunt that he needs his hot sauce every time.

Oct 05, 2020

Please use the space below for any comments, suggestions, or concerns
I think they need to open the dining room.

Oct 02, 2020

What did you like best about your stay? What did we do well?
Was satisfied with my room.

Oct 02, 2020

What did you like best about your stay? What did we do well?
The concern and consideration of the therapists in relation to the fact that I was there because of a fractured hip and also that I'm 94 years old. They were super!

Oct 02, 2020

What did you like best about your stay? What did we do well?
The food.

Sep 23, 2020

What did you like best about your stay? What did we do well?
The staff was very helpful. Candance, Lance and some of the others I cant remember the name. Best hang on to Candance and Lance. They treated me so good. Mr Daulton.
What could we improve? What did you like most?
I was pleased with a place to help me [illegible]

Aug 25, 2020

What did you like best about your stay? What did we do well?
It was short. Got me out quickly.
What could we improve? What did you like most?
Food was average at best.

Aug 25, 2020

What did you like best about your stay? What did we do well?
Everyone very nice and helpful. Getting to know some of the staff and our good conversations.

Aug 07, 2020

What did you like best about your stay? What did we do well?
Some were very kind and concerned.

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