Grand Islander - Ratings

Grand Islander
4.4out of 5 - 127 Customer Satisfaction Ratings

333 Green End Avenue, Middletown, RI 02842

4.4Overall Rating

Apr 15, 2021

What did you like best about your stay? What did we do well?
I really enjoyed my room, the friendly staff and the attention I was getting. The food was good too.

Jun 24, 2022

Is there anyone you would like us to recognize that made your stay special?
Everyone was very helpful, kind, thoughtful.

Jun 09, 2022

Is there anyone you would like us to recognize that made your stay special?
Michelle, she was the first person I had contact with from resident services or admissions, and the woman I spoke to, the intake person, she was very, very good.

Jun 09, 2022

Is there anyone you would like us to recognize that made your stay special?
There is a nurse from 11-7 shift. She was really nice and have a nice sense of humor.

Jun 08, 2022

Is there anyone you would like us to recognize that made your stay special?
The night time nurses.

May 31, 2022

Is there anyone you would like us to recognize that made your stay special?
Kim, she is a CNA. The physical and occupational therapy people were excellent.

May 20, 2022

Is there anyone you would like us to recognize that made your stay special?
The CNA named Joey. He was very good and very quick to address my needs and concerns and he always got me extra food.

May 11, 2022

Is there anyone you would like us to recognize that made your stay special?
The people in the physical therapy department.

May 10, 2022

Is there anyone you would like us to recognize that made your stay special?
I don't know their names but most of them are nice and polite.

May 04, 2022

Is there anyone you would like us to recognize that made your stay special?
CNA named Frinda.

May 03, 2022

Is there anyone you would like us to recognize that made your stay special?
The CNA named Irene.

May 03, 2022

Is there anyone you would like us to recognize that made your stay special?
Everyone was wonderful.

Apr 27, 2022

Is there anyone you would like us to recognize that made your stay special?
They are all very good.

Apr 27, 2022

Is there anyone you would like us to recognize that made your stay special?
The nurse named,Bonnie, the CNA's, Joey, Gretchen, Marianne.

Apr 13, 2022

Is there anyone you would like us to recognize that made your stay special?
Cinda and Jenny from the CNAs were great.

Apr 12, 2022

Is there anyone you would like us to recognize that made your stay special?
Everybody was very nice to me.

Apr 07, 2022

Is there anyone you would like us to recognize that made your stay special?
Marion and Kim. They were nursing assistant.

Apr 07, 2022

Is there anyone you would like us to recognize that made your stay special?
The nurses were exceptional.

Mar 22, 2022

Is there anyone you would like us to recognize that made your stay special?
Everyone was very compassionate, were kind, and thoughtful.

Mar 22, 2022

Is there anyone you would like us to recognize that made your stay special?
The nursing staff, they were excellent.

Mar 15, 2022

Is there anyone you would like us to recognize that made your stay special?
Elizabeth the nurse, she's very good.

Mar 15, 2022

Is there anyone you would like us to recognize that made your stay special?
Jane was wonderful. She was his nurse.

Mar 08, 2022

Is there anyone you would like us to recognize that made your stay special?
Jonie in therapy. Nicole.

Mar 04, 2022

Is there anyone you would like us to recognize that made your stay special?
She was a social worker, she was very helpful, and she was from day shift.

Feb 11, 2022

Is there anyone you would like us to recognize that made your stay special?
LTC social worker . She always recognizes me. When she walk by the room, she always raises her hand up with a big smile on the face. She made me feel great. Her office is always open for me if I have any questions.

Jan 22, 2022

What did you like best about your stay? What did we do well?
 I knew them all. They were all very nice. They were very good to me. I forget their names. So many of them.
What could we improve? What did you like most?
Everything was good. Really, they took care of me very well. They got me back to my feet. I had a sepsis shock, kidney failure. I was in a bad shape. But once I got out of there, I got a lot better. They got me walking. They've got some good therapist. All of them.  they were very good. Everything was good, the food, everything.

Jan 13, 2022

What did you like best about your stay? What did we do well?
99.99%25 percent of the staff was wonderful. 

Jan 13, 2022

Is there anyone you would like us to recognize that made your stay special?
99.99%25 percent of the staff was wonderful.  

Jan 03, 2022

Is there anyone you would like us to recognize that made your stay special?
Evan, the social worker was very good. He went above and beyond.

Jan 03, 2022

Is there anyone you would like us to recognize that made your stay special?
The entire staff, including the CNAs, housekeeping, the nurses and the aides. They were great.

Jan 03, 2022

Is there anyone you would like us to recognize that made your stay special?
Kim

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
The CNA named Olivia.

Dec 28, 2021

Is there anyone you would like us to recognize that made your stay special?
Jen from the CNA was phenomenal and the only staff we can highly remember.

Dec 10, 2021

Is there anyone you would like us to recognize that made your stay special?
The physical therapist. Liz and Deb the nurses. There are actually a lot of them.

Dec 07, 2021

Is there anyone you would like us to recognize that made your stay special?
The PTs Joan and Rosie. Evan from social services. Debbie the nurse over in TCU. The CNAs Caitlyn, Kim, Catherine. The CNA staff on the whole are great. There was also a travelling CNA and she was very good.

Nov 16, 2021

Is there anyone you would like us to recognize that made your stay special?
There were couple of people. Firrst of all the therapist and staff they were outstanding. Assistant director of nursing is excellent and three CNA's . 

Nov 09, 2021

Is there anyone you would like us to recognize that made your stay special?
All the staff were very good and excellent.

Nov 08, 2021

Is there anyone you would like us to recognize that made your stay special?
There were a lot of them and I would not pick one over the other. All my aides were good.

Oct 26, 2021

Is there anyone you would like us to recognize that made your stay special?
Well, there were several of CNA's that works excellent to my husband and it Laurie was one of them. She was wonderful and the PTOT Michelle.

Oct 26, 2021

Is there anyone you would like us to recognize that made your stay special?
Kim was very good. Patricia. All of them were actually very good. The therapists were very good too. Evan the social worker was very helpful. Michelle in the admissions was excellent.

Oct 19, 2021

Is there anyone you would like us to recognize that made your stay special?
They were all great.

Oct 14, 2021

Is there anyone you would like us to recognize that made your stay special?
All of them were really good.

Oct 07, 2021

Is there anyone you would like us to recognize that made your stay special?
Yes. Kim S., she's a certified geriatric nursing assistant.

Oct 05, 2021

Is there anyone you would like us to recognize that made your stay special?
The staff is wonderful. People are nice she got the medicine she needed but physical therapy felt short and that's the only purpose for us to be there.

Oct 05, 2021

Is there anyone you would like us to recognize that made your stay special?
Kim was wonderful. She always help me.

Sep 28, 2021

Is there anyone you would like us to recognize that made your stay special?
 Kim she was so kind. I commend her.

Sep 28, 2021

Is there anyone you would like us to recognize that made your stay special?
They were all good.

Sep 01, 2021

Is there anyone you would like us to recognize that made your stay special?
Victoria the CNA. The nurse Elizabeth was wonderful. Kim was wonderful. Olivia from the physical therapy group and her buddy there I can't remember her name.

Sep 01, 2021

Is there anyone you would like us to recognize that made your stay special?
Justine and Kim

Aug 19, 2021

Is there anyone you would like us to recognize that made your stay special?
Gian, Keanna and Rosie the nurse they gave me good attention.

Aug 04, 2021

Is there anyone you would like us to recognize that made your stay special?
Evan

Aug 04, 2021

Is there anyone you would like us to recognize that made your stay special?
Guion, he's a physical therapist, and Sue, she's a physical therapist too, and the whole staff were really great. There were only a couple that weren't as wonderful as others, but basically the whole staff was great.

Jul 23, 2021

What did you like best about your stay? What did we do well?
I liked the staff first and the food second.

Jul 23, 2021

What could we improve? What did you like most?
The food!

Jul 23, 2021

What did you like best about your stay? What did we do well?
The CNAs were great.
What could we improve? What did you like most?
A daily schedule of therapy

Jul 21, 2021

Is there anyone you would like us to recognize that made your stay special?
Several nurses and CNA's  were especially great.

Jul 14, 2021

What did you like best about your stay? What did we do well?
Caring of the staff their concern for you, the staff treated you like family. The therapists are excellent in working with you to reach their goals with you as well as working towards the patients goals, I should know I'm an OTR/L myself.

Jul 14, 2021

Is there anyone you would like us to recognize that made your stay special?
Nurses were  excellent  with their CNAs.

Jun 28, 2021

What did you like best about your stay? What did we do well?
You [illegible], cleanliness.

Jun 22, 2021

What did you like best about your stay? What did we do well?
Everything was just super. You couldn't do any better.
What could we improve? What did you like most?
Absolutely nothing. Everything was great.

Jun 22, 2021

What did you like best about your stay? What did we do well?
My care was very well handled with kindness, grace and humor - even in the middle of the night. The pain was very well covered so that I didn't get overwhelmed. I have already told friends to use Grand Islander for transitional care.
What could we improve? What did you like most?
I would say nothing negative.

Jun 18, 2021

What did you like best about your stay? What did we do well?
1 CNA in Particular  was the best caregiver can't say how she was enough.

Jun 02, 2021

What did you like best about your stay? What did we do well?
overall my treatment was excellent

Apr 09, 2021

What did you like best about your stay? What did we do well?
The staff
What could we improve? What did you like most?
Being quarantine

Mar 04, 2021

What did you like best about your stay? What did we do well?
Therapy was good/excellent. Aides were friendly and helpful.

Mar 04, 2021

What did you like best about your stay? What did we do well?
The staffs were pleasant.

Feb 25, 2021

What did you like best about your stay? What did we do well?
The personnel, they were very helpful and kind.

Feb 18, 2021

What did you like best about your stay? What did we do well?
I enjoyed my stay but I missed my family which I knew you had no control over. The staff was great but had little time to sit and talk to you I would come back again if I have surgery.
What could we improve? What did you like most?
Not seeing my family and always having the door shut which you had no control over. The food was great. Everyone was helpful.

Feb 18, 2021

What did you like best about your stay? What did we do well?
Food was great. Clean. Friendly
What could we improve? What did you like most?
Not a thing

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