Brightwood Center, West Virginia - Ratings

Brightwood Center
4out of 5 - 86 Customer Satisfaction Ratings

840 Lee Road, Follansbee, WV 26037

4Overall Rating

Nov 02, 2020

Is there anyone you would like us to recognize that made your stay special?
I know it's kind of hard due to the CORONA Virus but I know they are doing the best they can. They give me updates and I appreciate that. They are doing well.

Jul 21, 2021

Is there anyone you would like us to recognize that made your stay special?
They were good to me

Apr 05, 2021

Is there anyone you would like us to recognize that made your stay special?
I appreciate the care, the concern, and the phone calls. They even called me and kept me well informed of everything that went on. The social worker was excellent. The nursing staff was very good. The physical therapy helped him quite a bit.

Nov 11, 2020

Is there anyone you would like us to recognize that made your stay special?
I just don't think that they are informative enough to let the family know anything. A lot of times when we call them, sometimes they've called back, sometimes they don't. So, I don't think that they are informative enough. Just communication is really bad there. They don't return calls very often.

Nov 04, 2020

Is there anyone you would like us to recognize that made your stay special?
I think they could make the food a little bit better.

Nov 03, 2020

Is there anyone you would like us to recognize that made your stay special?
It's been the best move for my mother. She got an excellent care. In this virus right now, they still take care of her. I am very pleased with them.

Oct 26, 2020

Is there anyone you would like us to recognize that made your stay special?
They are doing a great job, considering that they don't have any cases of covid. They have done a very good job of maintaining a face to face visitation.

Oct 23, 2020

Is there anyone you would like us to recognize that made your stay special?
They just have poor care. I was left on a bedside for 30 minutes, I was put out in a hall for 3 hours. It was a poor situation over there. The place is horrible.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
I think they have the lucky place like that. The whole facility is excellent and the staff are doing the best job.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
I think over a year ago, I have to signed up for my brother to get a dental and eye glasses for a certain company, but they never done anything about it. I was concerned because he needed some glasses.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
I'm pretty well satisfied with her care. I think the cleanliness could use a little improvement also the food.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
No. The virus came around and it just upset everything. I've seen her once in the last six months. I had one visit since this virus started.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
Things have been difficult with the covid situation, but I think they are doing very well.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
They need better communication.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
This has been a long time. I bet it's frustrating her to not be able to see me. She got the meds. All my brothers live out of state. They ask me questions and it's hard to answer them. They say how's ma as far as I know. I mean I talk to her on the phone. I would like them to open something we could have some kind of association. With the COVID, I don't know what the governor want for Virginia.

Oct 08, 2020

Is there anyone you would like us to recognize that made your stay special?
It's a rehabilitation center but my wife isn't getting her therapy.

Sep 16, 2020

Is there anyone you would like us to recognize that made your stay special?
They did very well.

Jun 09, 2020

Is there anyone you would like us to recognize that made your stay special?
I just think they all did a wonderful job.

Jun 03, 2020

Is there anyone you would like us to recognize that made your stay special?
They did a good job.

May 29, 2020

Is there anyone you would like us to recognize that made your stay special?
I think the place was great.

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