Arbor Glen Center - Ratings

Is there anyone you would like us to recognize that made your stay special?
The facility exceeds my expectations. The nurses and the staff were fine. I have no problems at all.

Is there anyone you would like us to recognize that made your stay special?
They all were very good to him. He wasn't as afraid as I thought he would be because they were very good with him.

Is there anyone you would like us to recognize that made your stay special?
Gisselle Rene john and lanie.

Is there anyone you would like us to recognize that made your stay special?
No. I think the treatment are very nice also the nurses.

Is there anyone you would like us to recognize that made your stay special?
The people are very good however the place needs to be updated cause it is very old and it doesn't look good. They need to fix the floor and the windows in my mother's room and the furniture is broken but these are minor things. The people are very kind they took good care of my mother, the nurses are good they are hardworking and they tried their best but they need to put some money and fix the place.

Is there anyone you would like us to recognize that made your stay special?
It's like to thank John Howard and Jessica Blum from the PT department . Also, Renee from the CNA Department from being there and providing my needs and Jay for the medication on a daily basis.

Is there anyone you would like us to recognize that made your stay special?
There was a few, Namisha she is always very helpful. There was another, nurse jean. Another one, Marie she's a health aide. She's also very good.

Is there anyone you would like us to recognize that made your stay special?
Len in the physical therapy department.

Is there anyone you would like us to recognize that made your stay special?
The therapist Jeff.

Is there anyone you would like us to recognize that made your stay special?
Her name was Giselle, she helped me.

Is there anyone you would like us to recognize that made your stay special?
There were some supervisors needs to be recognize but I don't know all their names. Some are compassionate and some are not. Renee Donna Giselle Nimfa Linda and Folo are excellent.

Is there anyone you would like us to recognize that made your stay special?
The nurses Giselle, Karen, Lucy and Rene made me feel really welcomed and relaxed there. There was also John, Chuck and Minnie that work in the rehab, and they worked with me very well. They gave me confidence and they did everything. There was also Donna and the rest of the night nurse, and they were very good to me.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
The food needs to be upgrade. The discharged department needs to be improve.

Is there anyone you would like us to recognize that made your stay special?
None.

Is there anyone you would like us to recognize that made your stay special?
The food. I cannot have anything that has anything spicy because I have a heart condition. I had mashed potatoes or mashed peas or mashed spinach every single day. They sort of didn't know how to handle my situation. The staff at the desk were really nice. I think it would be nice if everybody has a little 5 minutes in the morning motivation so they go in and see the people and smile and say good morning. It would really help you to start the day.

Is there anyone you would like us to recognize that made your stay special?
They were very detailed in reaching out to me. They kept me informed for updates. They were very helpful and gave me a peace of mind.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
I will highly recommend it to my friends. I am very thankful of the care that they gave to my husband. If I have a chance to go there I would like to personally thank them for taking care of my husband. It's a great place. I would do my best to spread the word because arbor glen deserve it.

Is there anyone you would like us to recognize that made your stay special?
None.

Is there anyone you would like us to recognize that made your stay special?
I called them to get a refill about his medicines but they told me that the doctor there could not refill his medicines so I am not too happy about that right now.

Is there anyone you would like us to recognize that made your stay special?
None

Is there anyone you would like us to recognize that made your stay special?
No

Is there anyone you would like us to recognize that made your stay special?
I thought it could be a little bit cleaner, the rooms, the floors.

Is there anyone you would like us to recognize that made your stay special?
It was a good facility. Everybody was very nice to me. The food was good. It's a nice place.

Is there anyone you would like us to recognize that made your stay special?
She was very upset about 1 things. There is something wrong on the heat on the room. Sometimes it's hot and sometimes it's cold. The food also she doesn't like it.

Is there anyone you would like us to recognize that made your stay special?
They were very good to me and I am walking now.

Is there anyone you would like us to recognize that made your stay special?
None

Is there anyone you would like us to recognize that made your stay special?
It was an enjoyable experience and the staff treated me very well.

Is there anyone you would like us to recognize that made your stay special?
The therapy was great.

Is there anyone you would like us to recognize that made your stay special?
A little better food. And some things to do to pass the time.

Is there anyone you would like us to recognize that made your stay special?
Too much fish, too much spicy

Is there anyone you would like us to recognize that made your stay special?
Just improve food please

Is there anyone you would like us to recognize that made your stay special?
Very good

Is there anyone you would like us to recognize that made your stay special?
Like to read magazine

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
I'm just proud that he was treated the way he was, and I appreciate it.

Is there anyone you would like us to recognize that made your stay special?
They took care of me but I don't have some interaction with them.

Is there anyone you would like us to recognize that made your stay special?
The only thing is just the he pushed the tray with his phone on it and he's unable to reach it when we tried calling him, but the staff is helping him. They could have attached the phone near the bed where we can speak directly when we call.

Is there anyone you would like us to recognize that made your stay special?
None

Is there anyone you would like us to recognize that made your stay special?
The food. She can't eat it. She can't chew. And I wish there's more communication. I just like to see if they can get recreation to get in touch with me by phone. I'd like to see her more, I'd like her to see me more. I think it's important that she does because she's there all by herself and she can't have visitors. I think it's important she sees me from time to time, maybe once a week. I had called one time for recreation. A young lady did facetime and she was shocked she could see me and she's happy. I haven't seen her since that time. If I could have that, I'd be very happy. I'd like her to know that I'm still here for her. And I have one more thing, I know they sent me letters setting up the time for a meeting with them and I've been in and out of the hospital so I haven't had the time to do that with them. So if they could send me a letter regarding the next meeting with them for her care I appreciate that. I am home now. If I can get a call at 908-419-3385 that would be good so I would still get it even if I'm not home.

Is there anyone you would like us to recognize that made your stay special?
I would like them to look in to the dietary part. The food has not been the same since the COVID especially on the weekends. They are not getting choices on the menu anymore. Aside from that they always let me know if anything happens and what needs to be worked out.

Is there anyone you would like us to recognize that made your stay special?
I haven't been able to see my cousin. I work Monday to Friday and the time that I get out is late so I asked if they can make a special arrangement for me for one time because I haven't seen her since February but they said no.

Is there anyone you would like us to recognize that made your stay special?
The food is horrible. It was crappy. They got a new team in the kitchen and the food got worse.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
None

Is there anyone you would like us to recognize that made your stay special?
I would like to mention about the visitation for the loved ones because it's been cancelled. I have not notified with that. They should have informed the family about that. It would be nice if they will have a weekend visitation or if not maybe extend the time until the evening. It's just a bit upsetting to know about the visitation, they could be considerate about it.

Is there anyone you would like us to recognize that made your stay special?
The regular staff, if they are not there, it is not good. They do a great job. The rooms are really not clean well.

Is there anyone you would like us to recognize that made your stay special?
I just wish that I can go there.

Is there anyone you would like us to recognize that made your stay special?
When they moved her to quarantine, they lost a lot of her belongings. They should gather things so they would not lose it. They should have at least one person to check and have someone that we can ask for help.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
I think the doctor should be on the phone while we do the conferences for the family members. The doctor is never there. Whenever we have this quarterly meetings, he's not there. I would like the doctor to have more interaction with the family. In my opinion, the doctor never seems to follow up with the family. It's always the social worker or the nursing staff. He should be more involved.

Is there anyone you would like us to recognize that made your stay special?
I would choose that facility if I need to go.

Is there anyone you would like us to recognize that made your stay special?
No

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
None

Is there anyone you would like us to recognize that made your stay special?
No.

Is there anyone you would like us to recognize that made your stay special?
None.

Is there anyone you would like us to recognize that made your stay special?
No

Is there anyone you would like us to recognize that made your stay special?
None

Is there anyone you would like us to recognize that made your stay special?
None.

Is there anyone you would like us to recognize that made your stay special?
They were absolutely great. Everybody helped me. John and Jessica were outstanding people.