Albuquerque Heights Healthcare and Rehabilitation Center - Ratings

Albuquerque Heights Healthcare and Rehabilitation Center
3.7out of 5 - 292 Customer Satisfaction Ratings

103 Hospital Loop NE, Albuquerque, NM 87109

3.7Overall Rating

Nov 08, 2021

Is there anyone you would like us to recognize that made your stay special?
Everybody was really good. Everybody help me.

Nov 08, 2021

Is there anyone you would like us to recognize that made your stay special?
There's one girl named Sam or Samantha. She was an aide. She actually saved my life one night. I think that goes above and beyond. Monica was also very good.

Oct 12, 2021

Is there anyone you would like us to recognize that made your stay special?
Joel and his girlfriend, they genuinely cared for their patients.

Oct 12, 2021

Is there anyone you would like us to recognize that made your stay special?
There was one CNA who was very helpful and responsive but I don't remember his name. Jennifer at the desk was pleasant and helpful.

Sep 29, 2021

Is there anyone you would like us to recognize that made your stay special?
All the therapist were great.

Sep 29, 2021

Is there anyone you would like us to recognize that made your stay special?
Irvine from nursing and Dawn from CNA was good to me. I want to thank Julie, Matt, Vin, and Dylan from the PT and OT department for being wonderful to me.

Sep 27, 2021

Is there anyone you would like us to recognize that made your stay special?
All the girls that were in the therapy department made me feel very special when I couldn't even hardly walk. The whole therapy department was really good.

Aug 11, 2021

Is there anyone you would like us to recognize that made your stay special?
Irvin was exceptional. I can't remember all their names. There were a lot who were exceptional.

Aug 11, 2021

Is there anyone you would like us to recognize that made your stay special?
I would highly recommend Julie.

Aug 11, 2021

Is there anyone you would like us to recognize that made your stay special?
Sage the most compassionate and caring CNA. Edward was wonderful nurse. Day the sweetest therapist.

Aug 04, 2021

Is there anyone you would like us to recognize that made your stay special?
The physical therapist staff were good ate me and help me.

Jul 22, 2021

Is there anyone you would like us to recognize that made your stay special?
Maria, the nurse.

Jul 15, 2021

Is there anyone you would like us to recognize that made your stay special?
Patrick

Jul 13, 2021

Is there anyone you would like us to recognize that made your stay special?
Patrick, Chelsea, Jocelyn and Maria. They explained very well and took care of me. Katherine, Audrey, Sage and Nicole.

Jun 07, 2021

Is there anyone you would like us to recognize that made your stay special?
They were good but they were short staffed but they did what they could. 

May 26, 2021

Is there anyone you would like us to recognize that made your stay special?
Everyone from housekeeping to the management were all excellent. It was a very good experience. The food was the only bad for me.

May 25, 2021

Is there anyone you would like us to recognize that made your stay special?
No. Everyhting was great. They were very kind to me.

Apr 13, 2021

Is there anyone you would like us to recognize that made your stay special?
You have a couple of good nurses

Apr 09, 2021

Is there anyone you would like us to recognize that made your stay special?
Their dietary department needs improvement. The nursing care was awesome, the therapy was awesome but I had issues with dietary constantly during my stay.

Apr 06, 2021

Is there anyone you would like us to recognize that made your stay special?
No. Just tell them thank you for the care.

Apr 05, 2021

Is there anyone you would like us to recognize that made your stay special?
They were very poor in communicating initially. Her phone line was did not work so I cannot call directly into her so I call in like 5 days in a row trying to leave messages. And I finally had to contact the director directly before we got any action on that. Once we did that, they did good but initially the ability to contact staffs and getting answers was absolutely horrible.

Apr 05, 2021

Is there anyone you would like us to recognize that made your stay special?
I was treated very well and very compassionately. I like my stay there.

Mar 10, 2021

Is there anyone you would like us to recognize that made your stay special?
They were very personal and they seem like they really cared.

Mar 04, 2021

Is there anyone you would like us to recognize that made your stay special?
They seem to be very dedicated people.

Mar 04, 2021

Is there anyone you would like us to recognize that made your stay special?
There are some good nurses there but the late shift nurses definitely needs an attitude change and then there was one or two in the daytime that needed some compassion. They didn't have any for anybody but for themselves. But 85%25 of the people at that facility were decent people.

Feb 25, 2021

Is there anyone you would like us to recognize that made your stay special?
Everything else was very good except for the food. She didn't like the food.

Feb 16, 2021

Is there anyone you would like us to recognize that made your stay special?
Some of the staff are excellent. The nutritionist that I spoke to is very helpful

Feb 15, 2021

Is there anyone you would like us to recognize that made your stay special?
I missed them all and I used to joke and laugh around with them and they treat me really good.

Feb 10, 2021

Is there anyone you would like us to recognize that made your stay special?
No. I'm just glad that I got home.

Jan 29, 2021

Is there anyone you would like us to recognize that made your stay special?
Everything went well for me. The food was good.

Jan 29, 2021

Is there anyone you would like us to recognize that made your stay special?
They need to improve their food.

Jan 29, 2021

Is there anyone you would like us to recognize that made your stay special?
They provided a good care to him. They have good communication with the family. The discharge was managed well.

Jan 27, 2021

Is there anyone you would like us to recognize that made your stay special?
I just find them very sweet, caring and concern.

Jan 14, 2021

Is there anyone you would like us to recognize that made your stay special?
I'm just happy to be out of there.

Jan 13, 2021

Is there anyone you would like us to recognize that made your stay special?
The communication.

Jan 13, 2021

Is there anyone you would like us to recognize that made your stay special?
They were very helpful and I just want to thank them for what they did.

Dec 21, 2020

Is there anyone you would like us to recognize that made your stay special?
They treated me really great. I broke my knee and they helped me.

Dec 18, 2020

Is there anyone you would like us to recognize that made your stay special?
Their kitchen is run by Julie she's' really good

Dec 18, 2020

Is there anyone you would like us to recognize that made your stay special?
As far as my nurses and PT I thought they were top of the line.

Dec 17, 2020

Is there anyone you would like us to recognize that made your stay special?
I think the building itself needs a remodel. The air handling system as far as HVAC or heating was below par to say the least.

Dec 17, 2020

Is there anyone you would like us to recognize that made your stay special?
No, I guess everything was fine. Everything was good. Thank you.

Dec 16, 2020

Is there anyone you would like us to recognize that made your stay special?
 everything is good.

Dec 08, 2020

Is there anyone you would like us to recognize that made your stay special?
 I feel like we are very fortunate to found this place.

Dec 08, 2020

Is there anyone you would like us to recognize that made your stay special?
No, everything is great.

Nov 30, 2020

Is there anyone you would like us to recognize that made your stay special?
The staff and supervisors are doing the best they can. They just have a shortage of workers.

Nov 28, 2020

Is there anyone you would like us to recognize that made your stay special?
Everyone works on unit 2 does a great job and good communicating with each others and to me.

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