Academy Manor - Ratings

Academy Manor
4.3out of 5 - 169 Customer Satisfaction Ratings

89 Morton Street, Andover, MA 01810

4.3Overall Rating

Aug 31, 2021

Is there anyone you would like us to recognize that made your stay special?
Yes, all of the nurses the nurses aids and the rehab department

Aug 24, 2021

Is there anyone you would like us to recognize that made your stay special?
Yes, the Unit Manager on the Dementia Unit 

Aug 23, 2021

Is there anyone you would like us to recognize that made your stay special?
One of the nurses can speak French and she was so nice to me 

Aug 12, 2021

Is there anyone you would like us to recognize that made your stay special?
The physical therapist.

Apr 26, 2021

Is there anyone you would like us to recognize that made your stay special?
They were very nice. They were good.

Mar 22, 2021

Is there anyone you would like us to recognize that made your stay special?
They were really organized and the social worker was exceptional in helping us.

Mar 22, 2021

Is there anyone you would like us to recognize that made your stay special?
I liked it there . It was amazing.

Feb 10, 2021

Is there anyone you would like us to recognize that made your stay special?
I've been there the 15th time and they are like family. They are fabulous. It is a great establishment.

Feb 01, 2021

Is there anyone you would like us to recognize that made your stay special?
It's a nice place.

Jan 22, 2021

Is there anyone you would like us to recognize that made your stay special?
It's a nice place and we tried to get him back and I understand it was full.

Jan 20, 2021

Is there anyone you would like us to recognize that made your stay special?
No. I was treated very well.

Jan 18, 2021

Is there anyone you would like us to recognize that made your stay special?
They were very nice to me. They treated me nicely.

Jan 18, 2021

Is there anyone you would like us to recognize that made your stay special?
They did a very fine job.

Jan 13, 2021

Is there anyone you would like us to recognize that made your stay special?
No.

Dec 17, 2020

Is there anyone you would like us to recognize that made your stay special?
It's a very nice place.

Nov 11, 2020

Is there anyone you would like us to recognize that made your stay special?
I was very informed by text or email about COVID conditions 

Nov 11, 2020

Is there anyone you would like us to recognize that made your stay special?
No. I don't think it's anything that they can help just with the Covid. I know my family member is feeling very isolated. I wish they could find a staff member who can take them outside more often even when they don't have a visitor. They have a courtyard, I would love to see them outside more. I know their hands are tight with Covid.

Nov 11, 2020

Is there anyone you would like us to recognize that made your stay special?
I would suggest for them to have a system setup, so that if we have questions, we can email someone and get a response. This could be just me, but I don't like to call in to the nurse's station to ask if my mother got a prescription.

Nov 04, 2020

Is there anyone you would like us to recognize that made your stay special?
They've been really good.

Nov 02, 2020

Is there anyone you would like us to recognize that made your stay special?
We are satisfied with the care she's getting. We're grateful she's there and getting good care.

Nov 02, 2020

Is there anyone you would like us to recognize that made your stay special?
The only complaint would be the food there were times that the temp is either too cold or too hot.  Otherwise everything is good.

Oct 26, 2020

Is there anyone you would like us to recognize that made your stay special?
I think they did a good job trying to keep people safe during covid.

Oct 26, 2020

Is there anyone you would like us to recognize that made your stay special?
No. I would just like to point out that the Admissions Director is superb. My dad passed away in Academy Manor way back in 2017 but she has been superb in all ways.

Oct 07, 2020

Is there anyone you would like us to recognize that made your stay special?
Nope, I'm very pleased.

Oct 06, 2020

Is there anyone you would like us to recognize that made your stay special?
Not really. They're pretty responsible.

Oct 06, 2020

Is there anyone you would like us to recognize that made your stay special?
No. But hopefully next year we get things back to normal. Before I could just go in there at the drop of a hat. Now, I gotta make arrangements, etc.

Sep 22, 2020

Is there anyone you would like us to recognize that made your stay special?
A lot of the nurses were good and nice. I enjoyed being there.

Sep 17, 2020

Is there anyone you would like us to recognize that made your stay special?
They were nice when you talk to them.  When I called to ask questions, they were concerning.

Sep 11, 2020

Is there anyone you would like us to recognize that made your stay special?
I was very satisfied with my treatment. It was a very good experience.

Sep 02, 2020

Is there anyone you would like us to recognize that made your stay special?
It was a wonderful place. The room was great and my relatives highly recommend the place.

Aug 25, 2020

Is there anyone you would like us to recognize that made your stay special?
The aides were exceptional. They were very good. The nurse manager was very good. 

Aug 20, 2020

Is there anyone you would like us to recognize that made your stay special?
They did very well.

Aug 18, 2020

Is there anyone you would like us to recognize that made your stay special?
The Unit Manager on the A3 Memory Unit and the Social Worker are both helpful. 

Aug 13, 2020

Is there anyone you would like us to recognize that made your stay special?
I have a very good care.

Aug 12, 2020

Is there anyone you would like us to recognize that made your stay special?
They did a very good job.

Aug 11, 2020

Is there anyone you would like us to recognize that made your stay special?
I think everything went well because she seems so happy when she go out with the care she received

Aug 06, 2020

Is there anyone you would like us to recognize that made your stay special?
They were all very nice to me and I thank them very much for taking care of me.

Aug 05, 2020

Is there anyone you would like us to recognize that made your stay special?
It was good.

Jul 29, 2020

Is there anyone you would like us to recognize that made your stay special?
I just wanted to say I was extremely happy there. I made part of it for skilled nursing facility when I just got there and they met that needs because I had an infection that were still going untreated so they took care of that. I had some other issues with my blood, they took care of that. Everybody was so nice. I was so satisfied I just can't tell you. The staff was so caring, so professional. Everybody I just felt went above and beyond. I was totally impressed, the cleanliness, the sterileness of the rooms, I was just over the moon. 

Jul 23, 2020

Is there anyone you would like us to recognize that made your stay special?
I like the food there.

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