Westfield Center - Ratings

Westfield
4.5out of 5 - 61 Customer Satisfaction Ratings

60 East Silver Street, Westfield, MA 01085-4434

4.5Overall Rating

Feb 18, 2021

What did you like best about your stay? What did we do well?
Friendly, caring staff.

Feb 18, 2021

What did you like best about your stay? What did we do well?
The staff were enthusiastic and encouraging which made PT so much easier.
What did you like least about your stay? What could we improve?
The heparin shots were the worst. Honestly I wouldn't change a thing.

Jan 28, 2021

What did you like best about your stay? What did we do well?
Everyone was great,  they were excellent. Good people.
What did you like least about your stay? What could we improve?
The food.

Jan 11, 2021

What did you like best about your stay? What did we do well?
The food was very good. The timing of the meals.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Keeping my mother safe has been great. They're very on top of it, I'm very happy with that. I'm not happy with I'm not able to see her at least through the window they don't allow that and I don't know why and I tried doing a zoom meeting that didn't work out because my mother was getting very I don't wanna say belligerent but just so frustrated and she just kept towering at me the whole time at zoom so I just have to stop the zoom meeting. I couldn't do zoom meeting anymore. So, it's just been tough.

Nov 12, 2020

What did you like least about your stay? What could we improve?
Repetitive menu

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
If I ever get sick, I want to go there.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, I think the staff there communicates well with us. They have done a really good job as far as I am concerned.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, I think they run a very tight shift and a good shift. So I think they are doing very good job.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been unbelievable heroes. They were excellent.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, just that we've had a wonderful overall experienced with Westfield.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very pleased with their response to the covid pandemic. I appreciate being able to go to a zoom meeting weekly to find out what's going on. She's very happy there.

Oct 30, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They keep me informed on a constant basis. I'm very happy with them.

Oct 30, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been awesome and wonderful in these dark times and I really commend them for doing great.

Oct 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I haven't been seeing my parents for 7 months , but the they are in a very good hands ever since. My both parents are happy about the experience.

Oct 22, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
There should be improvement on their food.

Oct 22, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I have no concerns. They have done excellent with keeping the virus out from there.  They call me, they keep me updated. She loves it there, she's very happy, she feels safe, and that's what matters to me. 

Feb 25, 2020

What did you like best about your stay? What did we do well?
I enjoyed some of the nurses, one wore cute/funny things in her hair and was always happy and cheerful.
What did you like least about your stay? What could we improve?
I did not care for the food.

Feb 07, 2020

What did you like best about your stay? What did we do well?
The cooperation that was always displayed among the various departments - Nursing with Nursing Aides and CNA's - PT and OT with Nursing and Social Services - all staff cooperating to make my recovery easy and painless which helped me heal and feel comfortable.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Very restful. Staff was very good, have no complaints, only good things to say about your facility.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Everything good as can be expected.
What did you like least about your stay? What could we improve?
Everything was good as can be or been expected.

Dec 10, 2019

What did you like best about your stay? What did we do well?
The aides were very good day and nights. Shel was caring and very motivating and assuring of that my needs would addressed.

Dec 10, 2019

What did you like best about your stay? What did we do well?
Heard and listened to my request to shower and bathe (shampoo) I was not only cleaned, but cleansed. The therapist and aide made my day complete.

Nov 27, 2019

What did you like best about your stay? What did we do well?
One nurse (Cathy) weekends (night nurse) was excellent. She actually put me back on road to recovery.

Oct 28, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. Everything is going fine there.

Oct 28, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The issues she had, they seemed to be very much on top of things and constantly looking at how to make things better because of his declining abilities. I've been very pleased.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Food good Excellent care!

Oct 02, 2019

What did you like best about your stay? What did we do well?
Therapy (Physical and Occupational) Nurses were very good Food good and warm when arrived Aides very helpful and pleasant.

Sep 13, 2019

What did you like best about your stay? What did we do well?
The nursing and aid staff were very compassionate when attending to my matter.