Valley Center - Ratings

Valley Center
4.2out of 5 - 87 Customer Satisfaction Ratings

1000 Lincoln Drive, South Charleston, WV 25309

4.2Overall Rating

Feb 10, 2021

Additional comments you would like the Center team to know?
Every one of the staff members was fantastic there. They all were just very helpful and very friendly. They came in my room with a smile, let me know their names and told me to page them as I needed them. They were great.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Excellent representation for Genesis.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I've been down there 3 times since the virus set in and I've sent books out for my sister and they've taken them to her. So my interaction with them is great I think they are excellent. If I got any questions I'm free to call them anytime. You can't do better than that.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My big comment was my appreciation for how hard they've worked during Covid times to keep everybody safe. I think they worked extremely hard in keeping the facility a safe atmosphere and a safe place for my family member.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They're wonderful and they also did a great job. I am please with them for 10 years. We feel good about them taking care of her and making sure of her welfare .

Oct 06, 2020

Additional comments you would like the Center team to know?
I want to thank them for taking care of me and I appreciated it. They were very nice.

Sep 01, 2020

Additional comments you would like the Center team to know?
They really looked out for me. They really took good care of me.

Aug 07, 2020

Additional comments you would like the Center team to know?
I really appreciate it and Im thankful to the staff.

Aug 05, 2020

Additional comments you would like the Center team to know?
I think the food is not good.

Jul 30, 2020

Additional comments you would like the Center team to know?
They were really good in helping us out in everything they can considering the circumstances.

Jul 14, 2020

Additional comments you would like the Center team to know?
We won't go to another facility, but there only.

Jun 02, 2020

Additional comments you would like the Center team to know?
I loved the people. The place was very clean. It was just like home. If I got sick again and needed help I'd go right back there.

Apr 01, 2020

Additional comments you would like the Center team to know?
I appreciate all the effort and help that they gave to me. I'm thankful for what they have done to me, and I really appreciate them.

Feb 28, 2020

Additional comments you would like the Center team to know?
The staff was excellent.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were very caring to her.

Nov 02, 2019

Additional comments you would like the Center team to know?
I would like to commend the staff members, and the speech therapist.  The ones that stand out in my mind were really good with mom. And the social worker, she was really good. Overall, it was a good experience.

Oct 23, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Whenever I call the facility to speak to someone they never return your calls. That's not just once in awhile. It's almost universal.