Uptown Rehabilitation Center - Ratings

Uptown Rehabilitation Center
3.7out of 5 - 191 Customer Satisfaction Ratings

7900 Constitution Ave. NE, Albuquerque, NM 87110

3.7Overall Rating

Jul 15, 2020

Additional comments you would like the Center team to know?
It was an enjoyable time while I was there. I wasn't feeling too well but they treated me well.

Feb 22, 2021

Additional comments you would like the Center team to know?
I was pleased with everything.

Feb 17, 2021

Additional comments you would like the Center team to know?
i really appreciate their help.

Feb 17, 2021

Additional comments you would like the Center team to know?
No

Feb 11, 2021

Additional comments you would like the Center team to know?
No. Everything was fine, good service.

Feb 10, 2021

Additional comments you would like the Center team to know?
No.

Jan 18, 2021

Additional comments you would like the Center team to know?
They went out of their way to transport her in another assisted living. They went above and beyond.

Jan 18, 2021

Additional comments you would like the Center team to know?
No

Dec 16, 2020

Additional comments you would like the Center team to know?
They were very good.

Dec 16, 2020

Additional comments you would like the Center team to know?
No.

Nov 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, that's perfect.

Nov 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I haven't been there so I don't know. I see like a newsletter that comes out but I know that they are a huge parent company. I would like to see more like a individual life for each facility. You know like what they are doing this month or this week or however they want to work it you know. I only talk to my mom once a week via a video chat. And they do try to do a zoom meeting with all the families. But with me working I can never attend those zoom meetings. There always about 3:30 every week or so and I'm here at work till 5:30. So that doesn't do me any good.

Oct 24, 2020

Additional comments you would like the Center team to know?
This place is a very good place for rehab. They were very good to me. I would highly recommend this place.

Oct 23, 2020

Additional comments you would like the Center team to know?
No.

Oct 23, 2020

Additional comments you would like the Center team to know?
None.

Oct 22, 2020

Additional comments you would like the Center team to know?
No.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Yes. When covid began in March, there was a very aggressive, appreciated and valued regular briefing by the administrator and head nurse which is now over the past several months. We could learn from those people what was happening. And next with the pandemic, the inability to visit and oftentimes even talk with the resident just got erase from the system. I actually called somebody the other day and asked what happen and have not yet got an answer.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, that's all.

Oct 01, 2020

Additional comments you would like the Center team to know?
No

Sep 30, 2020

Additional comments you would like the Center team to know?
None

Sep 24, 2020

Additional comments you would like the Center team to know?
No.

Sep 08, 2020

Additional comments you would like the Center team to know?
I had problems with some of the nurses and the bosses or the administration. All of the CNAs were very nice and useful and did their job well.

Sep 08, 2020

Additional comments you would like the Center team to know?
None

Sep 08, 2020

Additional comments you would like the Center team to know?
I was really taken cared of. The food was really good.

Sep 02, 2020

Additional comments you would like the Center team to know?
Some repairs need to be done. The television needs a repair.

Sep 01, 2020

Additional comments you would like the Center team to know?
The night crew that I have Valerie and two other people I had, they were excellent they always feel me better. They would always feel me comfortable.

Aug 28, 2020

Additional comments you would like the Center team to know?
No

Aug 27, 2020

Additional comments you would like the Center team to know?
They were great.

Aug 25, 2020

Additional comments you would like the Center team to know?
None

Aug 19, 2020

Additional comments you would like the Center team to know?
No.

Aug 13, 2020

Additional comments you would like the Center team to know?
I just like all the people who work there.

Aug 13, 2020

Additional comments you would like the Center team to know?
They were good. I just had a problem with his medications going in, so I think anybody being brought in need to really look at the medications and make sure that they're what they should be and what their doses are.

Aug 12, 2020

Additional comments you would like the Center team to know?
None

Jul 29, 2020

Additional comments you would like the Center team to know?
No.

Apr 30, 2020

Additional comments you would like the Center team to know?
There were a few staff who went far and beyond. They also made me feel comfortable.

Apr 24, 2020

Additional comments you would like the Center team to know?
The staff was great though. The CNAs were excellent. I'd like to get some more communication from the place.

Feb 18, 2020

Additional comments you would like the Center team to know?
None.

Jan 22, 2020

Additional comments you would like the Center team to know?
No

Jan 21, 2020

Additional comments you would like the Center team to know?
No.

Jan 21, 2020

Additional comments you would like the Center team to know?
None

Jan 20, 2020

Additional comments you would like the Center team to know?
They were under staff. The staff there was awesome but it took time for them to finish some stuff.

Jan 11, 2020

Additional comments you would like the Center team to know?
No.

Jan 10, 2020

Additional comments you would like the Center team to know?
No.

Dec 30, 2019

Additional comments you would like the Center team to know?
There were couple of people that I wanted to commend who took care of me over the night. My overall care is excellent.

Dec 23, 2019

Additional comments you would like the Center team to know?
No.

Dec 05, 2019

Additional comments you would like the Center team to know?
The checking in process because it happened on a Saturday and was very slow and poor. She had to request meals at first.

Dec 04, 2019

Additional comments you would like the Center team to know?
I was there for a week and a half and I only got 1 shower. A friend of mine did some complaining and then the shower was then okay. I came a lot better off than when I went in. I'm happy with what they've done. That's it.

Dec 04, 2019

Additional comments you would like the Center team to know?
I though it was very good care and efficient.

Nov 23, 2019

Additional comments you would like the Center team to know?
None

Nov 20, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
None

Nov 15, 2019

Additional comments you would like the Center team to know?
I was treated very well.

Nov 06, 2019

Additional comments you would like the Center team to know?
I will not use this facility again.

Nov 01, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They serve the food too late. It's poorly run in general.

Oct 22, 2019

Additional comments you would like the Center team to know?
It wasn't a jail and it wasn't a spa but for rehab it was just fine. I wanted to thank them.

Oct 21, 2019

Additional comments you would like the Center team to know?
No, we were referred there by our hospice people and she said, "The facility isn't much to look at but, the staff is excellent." and I would confirm that a hundred percent.

Oct 21, 2019

Additional comments you would like the Center team to know?
They were very good to me.

Oct 10, 2019

Additional comments you would like the Center team to know?
I can't say anything bad about Uptown. Just get rid of some of those older mattresses.

Oct 10, 2019

Additional comments you would like the Center team to know?
They treat me good.

Oct 08, 2019

Additional comments you would like the Center team to know?
Not offhand other than, everything went well, and my goals were met. So no complaints, really.

Oct 07, 2019

Additional comments you would like the Center team to know?
They could work on their communication between day care and night care probably.

Sep 27, 2019

Additional comments you would like the Center team to know?
The staff were wonderful. Nurses attentive to both my needs and my mothers needs. The occupational therapist, she was wonderful.

Sep 25, 2019

Additional comments you would like the Center team to know?
 I found it remarkably good.

Sep 17, 2019

Additional comments you would like the Center team to know?
Some are very good and some are not. Depends on their mood.

Sep 17, 2019

Additional comments you would like the Center team to know?
I love all the staff. I'm getting a lot of help right now. I appreciate everything you have done for me.

Sep 13, 2019

Additional comments you would like the Center team to know?
It was a great experienced.

Sep 11, 2019

Additional comments you would like the Center team to know?
I just want to thank them for caring for her the time she was there. I know it's quite a job to take care of patients like herself you know. So they do a good job. We worked in the hospitals ourselves for twenty five years, so we were really satisfied.