The Willows - Ratings

Willows CT
4.2out of 5 - 141 Customer Satisfaction Ratings

225 Amity Road, Woodbridge, CT 06525-2206

4.2Overall Rating

Nov 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I walked in to other nursing homes including one where my father was and there is an odor, when you walk in to the Willows zero odor. Nothing but clean smelling everywhere including the room. For 7 years I have really gotten to know everybody there from her aides to her nurses, to the administration to the doctors and I am so thankful for what they are able to do for our love ones. And especially during this time of Covid when we can't be there. They go out of their way to keep us informed and as I said a lot of face time visits, we could visit outside during the summer because we were not allowed inside and that's a State mandate. So I have nothing but good things to say about the Willows the Genesis Willows. I am completely satisfied and my mother has been there for 7 years.

Sep 15, 2020

Additional comments you would like the Center team to know?
I would like to say thank you so much for their time and effort in helping me. They were very kind to me.

Sep 11, 2020

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It was just what I needed when I needed it. I was not too sick to be in the hospital and not well enough to be home and they met those needs really well.

May 06, 2020

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It's a very clean facility. She was really pleased over there. I would recommend that place to anyone. The therapy staff is excellent. The activities they have for the patients are excellent.

Jan 13, 2020

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I couldn't be more pleased and happy. I can't even express how pleased I am. We are treated from the beginning with tremendous kindness and compassion. I don't have any experience with this facility at all, but it was close to my home. I had a gut feeling that it was a good place to stay for my mother. I was recommended highly to that place. I think I made the right choice. I just wanted my mother to have the best care and that's was she got. At the beginning of time they are very helpful and caring. Everything that you'd hope for. There was this one aide, who was very hard to my mother and when I spoke to the director. She was really changed and love my mother so much. When you're not there 24/7, you can't entrust someone with care for those people you really don't know. It's very scary, but they are amazing and my mom was really okay. If they want to ask me about the place, they can.The only thing they should do is make the facility bigger and add more bed so we can't experience waiting list .

Sep 16, 2019

Additional comments you would like the Center team to know?
We were very pleased with them and I would definitely recommend it to somebody else.

Jan 21, 2021

Additional comments you would like the Center team to know?
The care and the food was good. If there's a long term care I need I will certainly be back there.

Jan 18, 2021

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It's a very good place. I like it. They did a good job. The staff was great. Everything was great. The food actually was pretty good.

Dec 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's been a very pleasant experience. The staff were cooperative and informative.

Dec 07, 2020

Additional comments you would like the Center team to know?
Everything was great. I had a great stay. They took good care of me. I came out of there very well, better than when I went in, with the exercise and everything that we did from day to day.

Dec 03, 2020

Additional comments you would like the Center team to know?
I have recommended them in the past, and I will recommend them to both family and friends in the future.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They've been very good communicating with us and providing great care.

Sep 30, 2020

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They were very thoughtful, very pleasant, very nice. They met my needs.

Sep 16, 2020

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They were excellent.

Sep 15, 2020

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I have no complaints. I was well taken care of. Everybody was nice to me. I was satisfied.

Aug 25, 2020

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The CNA's I had were excellent! Also the PT was excellent.

Aug 19, 2020

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I appreciate them they are very kind. Specially the OT and PT they really take their time.

Mar 16, 2020

Additional comments you would like the Center team to know?
If ever I have to go back, it would be the place for me. I would definitely recommend them.

Mar 13, 2020

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I have no last comment, I was happy with them, we will go back and we'll use them again.

Feb 27, 2020

Additional comments you would like the Center team to know?
The food has gotten better. I love the staff. The PT and OT were excellent. I was very pleased with the care.

Feb 26, 2020

Additional comments you would like the Center team to know?
No, I thought they were excellent. The food was excellent, the therapy was excellent. Obviously, I didn't sleep all that well but that was not there problem, it's because of my surgery. They really did an excellent job, I really cannot complain.

Feb 20, 2020

Additional comments you would like the Center team to know?
The nurses were great and there were 2 aides that are outstanding to me. Quincy was wonderful too. The breakfast was great, but not the dinners

Jan 21, 2020

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I found them very confident with the care. They are very attentive to my husband as well as to the family. I'm extremely satisfied with them.

Jan 20, 2020

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I'm certainly compared with another facility that he's been in. He prefers the Willows. He found it very good and comfortable and the care was good.

Dec 26, 2019

Additional comments you would like the Center team to know?
The nursing staff was excellent and very attentive. They are also very good to me and my expectation was met.

Nov 20, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I loved the staff. They were wonderful.

Nov 02, 2019

Additional comments you would like the Center team to know?
They're excellent. They do a wonderful job there.

Oct 31, 2019

Additional comments you would like the Center team to know?
This is an excellent place. I went there twice and I was very pleased with the both time.

Oct 23, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Just want to say thank you for all the wonderful things you do for him.

Oct 23, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It's just been very, very good care and it's one place that I would recommend to a lot of people.

Oct 09, 2019

Additional comments you would like the Center team to know?
I just appreciate everybody's help. Overall, it was the place to be.

Sep 13, 2019

Additional comments you would like the Center team to know?
I was well taken care of and I would be willing to go there again.