Springbrook Center - Ratings

Springbrook - ME
4out of 5 - 101 Customer Satisfaction Ratings

300 Spring Street, Westbrook, ME 04092

4Overall Rating

Dec 28, 2020

What did you like best about your stay? What did we do well?
The staff was compassionate and knowledgeable in the care. I felt very safe and comfortable. People were friendly and always had a positive energy an attitude. You could tell the staff loved their job and to work at the center.

Nov 23, 2020

What did you like best about your stay? What did we do well?
When the old man died, the lady in charge of activities came talk to me about how it affected me. We talked for awhile. It was nice to have someone talk to me.

Nov 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They stay on top of everything. I'm very pleased in how they communicate to changes in anything. They are very thorough with their care.

Oct 21, 2020

What did you like best about your stay? What did we do well?
Staff as excellent. Staff were exemplary.

Oct 21, 2020

What did you like best about your stay? What did we do well?
Physical and Occupational Therapists provided the care that I needed for a speedy recovery- excellent!
What did you like least about your stay? What could we improve?
COVID-19 prevented some experiences otherwise available.

Mar 02, 2020

What did you like best about your stay? What did we do well?
The staff was helpful and kind.
What did you like least about your stay? What could we improve?
The meals were often late.

Feb 11, 2020

What did you like best about your stay? What did we do well?
Caring staff people. I'm grateful for their responsiveness to my issues. They seemed to get along well, work as a team and to do the best that they could.

Feb 10, 2020

What did you like best about your stay? What did we do well?
every person I encountered was very friendly.

Jan 02, 2020

What did you like best about your stay? What did we do well?
Gave you a window view. Allowed me to visit with wife as much as she could come to visit. Helped me make up daily menu.
What did you like least about your stay? What could we improve?
Considering it was a day before Thanksgiving and then a snowstorm that following weekend. Staffing was minimal but everyone seemed to get things done. Food could have been better and hotter. More choices available? Schedule board in each

Dec 19, 2019

What did you like best about your stay? What did we do well?
Therapy was a challenge. It was fun.
What did you like least about your stay? What could we improve?
The food.

Nov 26, 2019

What did you like best about your stay? What did we do well?
You were concerned when I had issue before attended to it right away. You have a nice place. I would recommend it.
What did you like least about your stay? What could we improve?
Your OK. Keep up the good work.

Nov 26, 2019

What did you like best about your stay? What did we do well?
The physical therapy was helpful. The people giving out medicines were excellent.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Friendships- patient C N A

Oct 31, 2019

What did you like best about your stay? What did we do well?
Staff friendly and available when needed.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Therapy staff. Facility doctor was nice and took time to answer my questions.

Oct 26, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think the place is absolutely amazing compared to the things she had before. She would be totally a different person who lives in here.

Oct 26, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Tell them that I love their foods. They're doing a great job.

Oct 26, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Not really, I'm very satisfied with what they're doing with him.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The food was great. The staff was like a Family to me.

Dec 28, 2020

What did you like best about your stay? What did we do well?
2 very special nurse. Carol and a nurse from Mississippi.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Promptness of meals.

Nov 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, that's it. I'm very happy with them.

Nov 23, 2020

What did you like best about your stay? What did we do well?
They talked about what to expect.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think that place is amazing. She's been some place else and it was disgusting. This place is always clean. They are always on top of everything. I mean I would highly recommend this place.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
She's getting the best of care. We have nothing to complain about.

Oct 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The only thing that has lowered my score honestly is just that communication back to me If I had a question regarding my mom is not as quick as I preferred to be.

Sep 23, 2020

What did you like best about your stay? What did we do well?
Decent living conditions. Cleanliness of my area. Meet many interesting people from other countries who served on the staff. Excellent bathroom (which I've heard maybe taken away from the next person who occupies my area. Too bad if time.) Good meals. Kitchen catered to my taste in food.

Sep 09, 2020

What did you like best about your stay? What did we do well?
The nurses were as helpful as they could.

Sep 01, 2020

What did you like best about your stay? What did we do well?
Not really anything except you. Have really good therapists.

Jun 08, 2020

What did you like least about your stay? What could we improve?
Improved on getting patients meals. They forgot me several times while I was there more staffing.

Mar 23, 2020

What did you like best about your stay? What did we do well?
The P.T. and O.T. was the best. I have so many great memories and couldn't list them all.

Mar 13, 2020

What did you like best about your stay? What did we do well?
PT and OT therapies were excellent.

Feb 07, 2020

What did you like best about your stay? What did we do well?
Excellent service.

Jan 27, 2020

What did you like best about your stay? What did we do well?
Everything

Jan 21, 2020

What did you like best about your stay? What did we do well?
Helped
What did you like least about your stay? What could we improve?
None

Jan 16, 2020

What did you like least about your stay? What could we improve?
More nurses needed, short of help. I felt squeezed in a corner, my space was to small. Claire Di Renzo

Jan 08, 2020

What did you like best about your stay? What did we do well?
Staff was very nice.

Nov 12, 2019

What did you like best about your stay? What did we do well?
PT was very good.

Oct 26, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They do a great job.

Oct 26, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
For the concerns over the last year, there has been an improvement especially like in a day to day cleanliness of the facility.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Staff Dennis great Doctor Hallen great

Sep 13, 2019

What did you like best about your stay? What did we do well?
Have more snacks available.

Sep 03, 2019

What did you like best about your stay? What did we do well?
The staff and physical and occupational therapy.