Southern Ocean Center - Ratings

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
It was very good.

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They just need to continue the great rehab and good nursing. Everything was done very nicely to him.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
I believe that it was an enjoyable stay.

Please use the space below for any comments, suggestions, or concerns.
N/A

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No concerns to add.

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The staff is excellent so is food. My room kept nice and clean.

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N/A

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To get discharged and get all apartment.

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Have to wait for care sometimes. Some staff are very caring. I don't like some CNAs.

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N/A

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I could not have asked for better care!

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Very good short staffed. Food staff was accommodating not enough people. Most staff is good. Overall I am very happy. The staff is (illegible) and kind.

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N/A

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N/A

Additional comments you would like the Center team to know?
Not really. I found it an interesting experience.

Additional comments you would like the Center team to know?
They took good care of me. My experience there was good considering the situation. They treated me great.

Additional comments you would like the Center team to know?
none.

Do you have any comments, suggestions or concerns you'd like to tell me?
I haven't been there for a long time. I think they are doing a good job.

Do you have any comments, suggestions or concerns you'd like to tell me?
No, not at this time. I just wish the Covid 19 would end so we can get into the facility to visit more often that's it.

Do you have any comments, suggestions or concerns you'd like to tell me?
I wish that they could fine some ways to let immediate family members to see their loved ones just a little bit more. The staff have been wonderful.

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like them to be open so that I could go in and would not stay outside in a cold weather.

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been wonderful so far. They have always been nice, professional and friendly.

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I just hope the virus gets out so we can see each other more frequently.

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to be with my wife more.

Do you have any comments, suggestions or concerns you'd like to tell me?
I have a good relationship with the staff.

Do you have any comments, suggestions or concerns you'd like to tell me?
It's exceptional. The staff does work together as a team. John Meyers the executive director, he works great and a fantastic leader. He's an outstanding leader.

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a good job with communication in handling the COVID. They keep me informed.

Do you have any comments, suggestions or concerns you'd like to tell me?
I guess on a case to case basis if they could move the patients into the dining room or let them out a little bit.

Additional comments you would like the Center team to know?
I was disappointed with the food.  Aside from that they did a good job on my hip.

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They were all excellent.

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He hates the food , but he likes it there. It's quite difficult to communicate sometimes when you tried calling them.

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The executive director was good. They keep good jokes to her to make her feel comfortable every time. I know every single time I left her by watching in the window where she's at and I'm comfortable that she's doing fine.

Additional comments you would like the Center team to know?
I thought the PT was excellent. I like the people they were good intelligent and helpful.

Additional comments you would like the Center team to know?
They were good people, they were nice. I don't know how they do that job because I couldn't do it. They got these old people, they don't know what they are doing and they're out of their minds and I feel bad for them. I don't know how they deal with that every day. They are special people. Not everybody can do that job.

Additional comments you would like the Center team to know?
There were some staff that were phenomenal. They were friendly and accommodating but then every once in a while we had an aide that was lazy. The only other thing is some of the food left a little bit to be desired. The therapists were outstanding people.

Additional comments you would like the Center team to know?
He was very pleased. They need improved communication. I know they have a lot of patients, but each of their family member is important to them. It could've been better on communication. I thought it would be important to just checking in to give an update.

Additional comments you would like the Center team to know?
They took good care of me. They did a good job in getting me back on my feet.

Additional comments you would like the Center team to know?
I think when someone pushes the button to get a nurse, a female should have a female nurse, and a male should have a male nurse. I think their understaffed too.

Additional comments you would like the Center team to know?
I think they need to answer the phone or give some updates to the family member. She really didn't get any rehab because of the virus.

Additional comments you would like the Center team to know?
The food was outstanding, it was so good. The nurses were very compassionate and caring. The therapist were excellent as well.

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I'm glad to be home.

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He was very please with all the nurses that cared for him.

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They were really challenged for the pandemic. I thought they did an excellent job of communicating with families and being transparent about the situation, and I really appreciated that.

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She was having breathing problem and they were supposed to do x-rays before releasing her and they didn't and within a span of a short time she wound up in the hospital with pneumonia. Normally they're great. Other than that I have no complaints about them.

Additional comments you would like the Center team to know?
They were very good. They'd check on you all the time. They make sure you'd come down for all your meal, and if you're not there, they'd look for you. I like the people that work there. I didn't realize that a nursing home would be that good. They were very good to me. When I'm ready to go into a nursing home, I will go there.

Additional comments you would like the Center team to know?
The only thing that bothered me was that the food initially had no flavor to it. I think the staff told me that it is a salt-free facility, and that didn't help my appetite. Close to when I was to be discharged, it seemed to be improved. They finally got a staff member that honored what I had written and what I wanted to be changed. The therapy was wonderful. The staff was good. The aides seemed to have a lot of patients to help, and so sometimes the wait was longer than what I would've liked, but I understand the situation.

Additional comments you would like the Center team to know?
Everybody did great.

Additional comments you would like the Center team to know?
I think they did a good job. They ended up with some Covid-19 patients in there in the end and I couldn't visit so things were complicated but under the circumstances they did a wonderful job.

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All the nurses and the staff were very helpful.

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I received a card from the staff and I just to thank them for everything.

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Everybody treated so good to me. I really appreciate it.

Additional comments you would like the Center team to know?
Overall, they took good care of him and he's home now. I would recommend this place if somebody was needing a rehab facility.

Additional comments you would like the Center team to know?
The nursing staff, they took excellent care of my husband. PT and OT, the nurses, the kitchen staff, housekeeping, social workers, director of nursing, I don't know if I'm excluding anybody but everybody that I mentioned really took very good care of my husband.

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This place saved my life! My brother and myself are thankful. Your corporate office needs to address the support they are giving you and increased but substantially. I am available for conversation any time. Nancy (illegible)

Additional comments you would like the Center team to know?
Maybe the aides are very good, but I think sometimes they could use more help for them. They are a little short-staffed, they could only do so much at a time.

Additional comments you would like the Center team to know?
Sometimes I think they need more help.

Additional comments you would like the Center team to know?
They were amazing. The only complaint my mom had was the food. She just thought that the food wasn't up to par. There's a lot of days that she refused the food because of the way it tasted. Her nursing staff was topnotch.