Somerset Ridge Center - Ratings

Somerset Ridge
4.3out of 5 - 190 Customer Satisfaction Ratings

455 Brayton Avenue, Somerset, MA 02726

4.3Overall Rating

Feb 18, 2021

What did you like best about your stay? What did we do well?
Very positive experience. I cannot express enough how great the CNAs were. They were the ones I interacted with the most and I saw how hard they work. The nurses and therapists were also wonderful to have.
What did you like least about your stay? What could we improve?
Nothing really sticks out in my mind of things to improve.

Feb 18, 2021

What did you like best about your stay? What did we do well?
The nursing PC Therapists were very helpful in my recovery. I wish to thank all of you who cared for me. It was greatly appreciated. Thank you [illegible]

Jan 28, 2021

What did you like best about your stay? What did we do well?
Therapy

Jan 28, 2021

What did you like best about your stay? What did we do well?
Made me feel important and took care of my needs quickly!

Jan 25, 2021

What did you like best about your stay? What did we do well?
Single room nurses all nursing aides

Jan 11, 2021

What did you like best about your stay? What did we do well?
Cleanliness
What did you like least about your stay? What could we improve?
Food was poor.

Dec 01, 2020

What did you like best about your stay? What did we do well?
I liked everything about my stay. Everyone did everything well. I thank you all from the bottom of my heart.

Nov 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. From what my mom says, she likes it there, she wants to be there and she doesn't want to go anywhere else. As long as she's happy, I'm happy.

Nov 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm just thrilled with everything because they were even better than what I thought they were.

Nov 12, 2020

What did you like best about your stay? What did we do well?
The aides were good. they always come to take care of your needs.

Nov 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, my experience was good, but just limited to phone contacts. The social workers was great to us!

Nov 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very impressed.

Nov 06, 2020

What did you like best about your stay? What did we do well?
Enjoyed friendly therapy. Late shift was very good.

Nov 06, 2020

What did you like best about your stay? What did we do well?
I did not contact the Corona 19 virus.
What did you like least about your stay? What could we improve?
The food could be improved.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They listen to her. They keep her safe. They keep her fed and warm. I couldn't do any better on what they do at Somerset Ridge.

Oct 21, 2020

What did you like best about your stay? What did we do well?
The service and staff went above and beyond.
What did you like least about your stay? What could we improve?
Not the worst. But food improvement, not that it was horrible.

Oct 07, 2020

What did you like best about your stay? What did we do well?
Quiet place to ease the pain. Everyone was awesome. Thanks
What did you like least about your stay? What could we improve?
(Covid 19) all in this together

Sep 23, 2020

What did you like best about your stay? What did we do well?
OT/ PT

Sep 23, 2020

What did you like best about your stay? What did we do well?
Physical Therapy

Sep 23, 2020

What did you like best about your stay? What did we do well?
Everything was great. The nursing, food, therapy was excellent. I would go there for rehab again.
What did you like least about your stay? What could we improve?
Nothing.

Sep 23, 2020

What did you like best about your stay? What did we do well?
The staff very good. Thank you so much- God bless.

Sep 15, 2020

What did you like best about your stay? What did we do well?
Very friendly - made me feel good.

Sep 01, 2020

What did you like best about your stay? What did we do well?
Therapists were wonderful and kind.

Aug 28, 2020

What did you like best about your stay? What did we do well?
Everyone was just so very nice. Whatever you needed you received. A little chat every so often was well received. If you needed something they got it for you. The nurse's bell was answered quickly. Excellent service. Business was business.

Jul 23, 2020

What did you like best about your stay? What did we do well?
Therapy.

Jun 02, 2020

What did you like best about your stay? What did we do well?
I was very comfortable the moment I arrived. The CNA's were very beautiful. After a week at the Ridge, I made friends with 2 CNA. I would recommend the Ridge to family and friends.

May 21, 2020

What did you like best about your stay? What did we do well?
The staff was very good. The food could have been a little better.
What did you like least about your stay? What could we improve?
The meals could be improved. The place was very clean.

May 21, 2020

What did you like best about your stay? What did we do well?
Nursing helped family in stay in touch and got her out of bed each day even if she preferred to stay in bed. They gave her the push she needed.

May 21, 2020

What did you like best about your stay? What did we do well?
To have kept my dad COVID-19 free.

Apr 14, 2020

What did you like best about your stay? What did we do well?
The therapy - The staff are well trained and did everything they could to help my recovery.

Apr 03, 2020

What did you like best about your stay? What did we do well?
How well the entire staff treated me. Very caring and compassionate.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Everything was excellent. I was truly impressed by the whole experience.

Mar 25, 2020

What did you like best about your stay? What did we do well?
Everything!

Mar 24, 2020

What did you like best about your stay? What did we do well?
The nursing staff was excellent.

Mar 20, 2020

What did you like best about your stay? What did we do well?
Care of for the patient is number one. The staff has really proven this. Never felt like a burden they were always there to help. Nor only did the staff take care of you they also made you feel comfortable.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Your therapists Morgan and Cece were very good on my recovery. They listen and didn't force me to do anything I wasn't capable of doing. Two great people.

Feb 25, 2020

What did you like best about your stay? What did we do well?
The surroundings. Activities. Nursing care. Therapy care.

Feb 19, 2020

What did you like best about your stay? What did we do well?
Everyone was wonderful with my mother and never had to wait long for someone to come to her need.

Feb 19, 2020

What did you like best about your stay? What did we do well?
Excellent care.

Feb 11, 2020

What did you like best about your stay? What did we do well?
I have no complaints. Everyone there were very good to me. This is my 4th time there. I recommend Somerset Ridge to everyone

Jan 29, 2020

What did you like best about your stay? What did we do well?
Physical Therapy

Jan 28, 2020

What did you like best about your stay? What did we do well?
Staff was very accommodating to my needs.

Jan 21, 2020

What did you like best about your stay? What did we do well?
The best thing was the therapists they were all so good gave me lots of encouragement. Worked me good, understanding. I did very good with all my therapy. The help treated me with respect, understanding.

Jan 16, 2020

What did you like best about your stay? What did we do well?
The nursing staff at Brayton Point were absolutely wonderful.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Lydia was an excellent aide every day. She was considerate, caring, helpful and always there when you needed her. She was upbeat and always happy.

Jan 08, 2020

What did you like best about your stay? What did we do well?
My roommates were very friendly. The staff was very helpful and friendly. You have chosen a good blend, in regards to staff.

Jan 08, 2020

What did you like best about your stay? What did we do well?
Everything
What did you like least about your stay? What could we improve?
Nothing

Jan 03, 2020

What did you like best about your stay? What did we do well?
I felt very welcome and everyone was cheerful.

Jan 03, 2020

What did you like best about your stay? What did we do well?
Nurses- gave pain meds on time, very pleasant attitude. Therapy- therapists did very well with compassion and knowledge. Dining- very good food menu and serving and staff from activity. Physician- was very accommodating, explain and listen to the patient.

Dec 13, 2019

What did you like best about your stay? What did we do well?
Pleasant therapists instructed and prepared me how to return to home and live safely and comfortably. The food provided was the best I have ever encountered in a hospital setting!!

Dec 10, 2019

What did you like best about your stay? What did we do well?
Cleanliness of facility. Maintenance prompt response to TV issues. Discharge plan instructions clear.

Dec 10, 2019

What did you like best about your stay? What did we do well?
Homey.

Dec 10, 2019

What did you like best about your stay? What did we do well?
The service and kindness of all the staff. Always someone nice to talk also.

Nov 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. They are very professional and very clean.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Great feelings all the time.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
We live in New Hampshire, almost 4 hours away and I couldn't get mom to get into New Hampshire because of her insurance, knowing she was getting the care she needed and if I couldn't be there on a daily basis, I knew that that would be incredible care whether I was there so I felt very comfortable having her there with the staff.

Oct 31, 2019

What did you like best about your stay? What did we do well?
The nurses were pleasant, patient and friendly.

Oct 29, 2019

What did you like best about your stay? What did we do well?
The nursing staff in Brayton Point were wonderful! The staff in the therapy room were amazing!

Sep 13, 2019

What did you like best about your stay? What did we do well?
Very good Physical Therapy and Occupational Therapy advice.

Sep 13, 2019

What did you like best about your stay? What did we do well?
Everyone made me feel comfortable and important. Thank you.
What did you like least about your stay? What could we improve?
No improvement needed!