Silver Lake Center - Ratings

Silver Lake Center
4.1out of 5 - 100 Customer Satisfaction Ratings

1080 Silver Lake Blvd., Dover, DE 19904

4.1Overall Rating

Nov 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
everything is wonderful and I appreciate on what they do.

Nov 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, right now like I said they are doing a good job and I am happy with everything they are doing right now.

Nov 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I really don't know because we haven't see her since June when she was transferred at the facility. Her health is decline maybe because of the isolation or her age. I think the facility is probably a good one. I think they are doing everything they can. They communicate with me if there's an issue. They done what they can for outside visit and face time.

Nov 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are running it smoothly and we certainly appreciate it.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. They all do really well there. If I have a concern, I called down there and it was addressed as quickly as possible. If there is an issue with my mom, if she falls or whatever, I'm notified anytime or if not immediately. I can call in there anytime I want to get information regarding her because her speech is really horrible. We have video calls every week. They do pretty good.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The communications are all good.

Apr 14, 2020

Additional comments you would like the Center team to know?
They treated me very well.

Mar 30, 2020

Additional comments you would like the Center team to know?
If late at night and you'd need assistance, you'd have to wait a long time to get it like around half an hour. That's it.

Dec 23, 2019

Additional comments you would like the Center team to know?
I think everybody is nice. It could've been better with the food. I couldn't explain it.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It's just that when I call the desk in the morning, I would like somebody to answer the telephone. I sometimes call and it takes 15 minutes before somebody answers the telephone.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
He receives pretty good care, except that he's not satisfied with the food. They don't give him half the time what he likes. As far as the nurse's aides, they're pretty much on top with him. You have some that are not too good, but most of them are okay.

Oct 15, 2019

Additional comments you would like the Center team to know?
I went there for rehab and the people took really good care of me.  My therapist, and he was just excellent. He took really good care of me and gave me the type of therapy that I needed. And there were several others, I just don't remember their names. They had a very good, well trained staff and they took good care of me.

Jan 19, 2021

Additional comments you would like the Center team to know?
They did a great job.

Dec 17, 2020

Additional comments you would like the Center team to know?
Some team members were fabulous. They were compassionate and wonderful. Other team members seem to be overworked and uninterested.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am just thankful that they don't have any Covid. I am thankful that they take time to do face time with me. They allow him to call me when he wants to even though he might not be able to speak at that moment depending on his medicines and when his brain is working.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have great relationship with the staff even if I'm not around. Overall, I'm a bit concern with the questions since I haven't have much time seeing him, but I'm comfortable with that.

Apr 16, 2020

Additional comments you would like the Center team to know?
Everybody was very nice to me.

Apr 15, 2020

Additional comments you would like the Center team to know?
During the discharge they should make sure that the patient have all their belongings whether they're in the laundry or in the drawers because he left things behind.

Jan 06, 2020

Additional comments you would like the Center team to know?
The only reason that I wouldn't recommend them is because of the noise every night.

Dec 12, 2019

Additional comments you would like the Center team to know?
Everything was fine for me. All of the staff were super nice to me and the food was great.

Nov 20, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The facility itself is showing it's age.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I've been very pleased with them. They treat her well and they always call me when something happens. I have no complaints.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They take very good care of him.

Oct 30, 2019

Additional comments you would like the Center team to know?
Just keep up the good work.

Oct 09, 2019

Additional comments you would like the Center team to know?
I was comfortable. I guess that's the best I can say on that.

Sep 20, 2019

Additional comments you would like the Center team to know?
It's never a good experience, but it was as good as it could get. As good as it could be. Considering the circumstances that was the best that we could ask for.

Sep 05, 2019

Additional comments you would like the Center team to know?
I would like them to know that I'm very grateful, and I hope to see everybody at Walmart.