Shenandoah Center - Ratings

Shenandoah Center
4.3out of 5 - 97 Customer Satisfaction Ratings

50 Mulberry Tree Street, Charles Town, WV 25414

4.3Overall Rating

Mar 02, 2020

Additional comments you would like the Center team to know?
I enjoyed my stay very much and I enjoyed everybody I met and I had a nice time.

Jan 28, 2021

Additional comments you would like the Center team to know?
They need to get a better way of getting medications to people that need it. They also need to have a few more people on staff.

Jan 21, 2021

Additional comments you would like the Center team to know?
I'm sure that there are things that could have been improved, but everyone who came in my space there did what they're supposed to do and helped you anything that you needed. I was quite pleased.

Nov 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I have been so impressed with how they've handle the situation through this virus quarantine and how the administrator keeps families apprised of the situation with a family zoom call weekly. Lets us know how things are going. They've just been terrific at keeping us informed and trying to do everything they can to let the families see their loved ones either outside when it was possible but at windows and when it clears will have the inside social distancing visits. But they've done an excellent job throughout this situation. They've done a lot to make it easier than it could have been. And they've all been safe. Our loved ones have been safe and healthy throughout. I know because that's all they've done.

Nov 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The social worker has went above and beyond with her duties to work with me in different things.

Oct 24, 2020

Additional comments you would like the Center team to know?
He had an excellent care. I would highly recommend them.

Sep 30, 2020

Additional comments you would like the Center team to know?
The staff there was nice.

Sep 01, 2020

Additional comments you would like the Center team to know?
I think the young ladies in PT and OT were very good.

Aug 18, 2020

Additional comments you would like the Center team to know?
It was a pretty good experience.

Jul 09, 2020

Additional comments you would like the Center team to know?
Everybody did very well.

Jun 25, 2020

Additional comments you would like the Center team to know?
I really appreciate all they did to me making me feel like it's not nursing home.

Jun 04, 2020

Additional comments you would like the Center team to know?
The therapy team for occupational and physical therapy were outstanding and they were fantastic.

May 19, 2020

Additional comments you would like the Center team to know?
I appreciate what they did for him.

Apr 28, 2020

Additional comments you would like the Center team to know?
Most of the staff were excellent. The physical therapy, occupational therapy and speech therapy people were outstanding.

Mar 19, 2020

Additional comments you would like the Center team to know?
It's a great place. I would recommend it. Great therapist and a great nurse. They were very responsive to my needs and I was very happy to be there.

Feb 04, 2020

Additional comments you would like the Center team to know?
I think the social director was very good together with the staff. I can say some are not that helpful, but in general I can say the staff did it well.

Jan 17, 2020

Additional comments you would like the Center team to know?
They were wonderful to me.

Jan 06, 2020

Additional comments you would like the Center team to know?
The people were pretty good. I think the therapy is quite excellent.  They can't always get to people in a timely way. The therapists were excellent. She made some good progress in there. They were very patient with her.

Dec 23, 2019

Additional comments you would like the Center team to know?
I wish the food was better.

Nov 22, 2019

Additional comments you would like the Center team to know?
Occupational therapy is excellent. The diet is the worst. It's not nutritious. Too many carbs.

Oct 28, 2019

Additional comments you would like the Center team to know?
I was very satisfied with therapy. They all did a great job.

Oct 14, 2019

Additional comments you would like the Center team to know?
I was very please for the service that they provided to my mom. Very pleased.

Sep 26, 2019

Additional comments you would like the Center team to know?
They have an excellent PT and OT department. It was the best that I have been through. It was really dramatically good for me. They really have an excellent staff.