The Rehabilitation Center of Albuquerque - Ratings

The Rehab Center of Albuquerque
3.7out of 5 - 201 Customer Satisfaction Ratings

5900 Forest Hills Dr. NE, Albuquerque, NM 87109

3.7Overall Rating

Jul 09, 2020

Additional comments you would like the Center team to know?
There are so many special nurses. The PT and OT was really nice to me. I really have a good time there.

Jan 29, 2021

Additional comments you would like the Center team to know?
Part of the empathy that they showed due to Covid and overworked. I think they are compassionate and have care to the patient.

Jan 27, 2021

Additional comments you would like the Center team to know?
It was nice the way they handled things over there. They know how to take care of your needs. They are a caring staff.

Dec 07, 2020

Additional comments you would like the Center team to know?
They're very nice people.

Dec 02, 2020

Additional comments you would like the Center team to know?
Was happy with the Rehabilitation Center of Albuquerque they did a good job.  Therapy was great, Staff was awesome!

Nov 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, they've been very good if there's any positive or notified we have zoom meetings with them, with my sister and staff. And they're just great. I'm very happy for my sister's at.

Nov 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Judy, her case worker is amazing.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
All of the nurses are good. She likes it there and it's a lot more to stay.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would just ask that you please note that the answer to these questions almost without any being excluded are completely and totally dependent on who is on the wing on any particular day. And the other person who has been phenomenal wonderful is Jodie Howell and Richard himself and then there is Amanda. There is a lot of people. They are wonderful.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I've been really happy with the care that he's gotten from them and administration was really great. We have no problem, they really take good care of my dad.

Oct 22, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Im above happy of the facility.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. Right now, I'm glad with what they're doing to keep my Sister safe and CoVid free. And I know it is hard for us but they have done a good job on that.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm pretty happy with the care my brother received.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything is good. Service is great!

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My comments is that they really good in getting in touch with me. Whatever things are going on with her, like if she's sick or something they contact me right away. It's a very clean facility. The nurses that I have are really good, i don't have problems with them. The only thing sometimes is getting contact with the nurse because I know she's busy, just trying to get ahold somebody so I can check on her. Sometime, she loses her clothes or I don't know were to at because she has dementia, so she doesn't remember a lot of things. Overall, what they're doing with this COVID on, they're really doing a good job. The staff is amazing.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are excellent. I am highly pleased.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy all the way around with their service.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Well there are some concerns with the management, me trying to get them to give her more therapy that kind of thing and people calling me back sometimes it takes months and that's unsatisfactory to me but she's happy there. Whenever I go she's clean, she's fed that's why I keep her there. But there are these couple of issues that I'm having that are just I guess for lack of a better word annoying that I can't get anybody to respond to me. I think her needs are being met there from what I can tell but as far as concerns that I have they just take a long time to get back to me. Other than that she's seems to happy there. I'm satisfied with the cleanliness of the place. I'm not talking about the whole staff being late in calling me back, there are some that have been amazing but I'm just dealing with one issue in particular with her therapy right now that I'm having a hard time getting someone to work with me on that. But other that I am very satisfied.

Sep 30, 2020

Additional comments you would like the Center team to know?
Sometimes I got over anxious when the meals didn't come on time, but it wasn't their fault. Other than that, they treated me nice.

Sep 22, 2020

Additional comments you would like the Center team to know?
They need to respond to the call bell right away.

Jul 29, 2020

Additional comments you would like the Center team to know?
The staff was just exceptional.

Jul 08, 2020

Additional comments you would like the Center team to know?
I was not happy with the food.

Jul 01, 2020

Additional comments you would like the Center team to know?
Thank you.

Jun 30, 2020

Additional comments you would like the Center team to know?
It was a good experience and I appreciate all the workers that were working for me.

Jun 25, 2020

Additional comments you would like the Center team to know?
I think they're doing the best they can in the circumstances that we're under now.

Jun 24, 2020

Additional comments you would like the Center team to know?
They did a great job of taking care of me.

Jun 08, 2020

Additional comments you would like the Center team to know?
They did a good job.

Jun 01, 2020

Additional comments you would like the Center team to know?
I'm thankful that they helped me a lot.

May 06, 2020

Additional comments you would like the Center team to know?
They were awesome.

Mar 31, 2020

Additional comments you would like the Center team to know?
It's a very nice place to do rehab. The rehab people were extremely good, we enjoyed it so much.

Mar 30, 2020

Additional comments you would like the Center team to know?
There's a nurse named Kala, she was really helpful and really good. Other than that everybody was really good others just stood out and Kala was one of them.

Mar 06, 2020

Additional comments you would like the Center team to know?
It's a nice center.

Mar 05, 2020

Additional comments you would like the Center team to know?
I would recommend the facility because I was very satisfied with it.

Feb 17, 2020

Additional comments you would like the Center team to know?
I don't think they should hire temporary nurses because they don't understand the patients and they don't care about the patients. And they're just there for the money. Ninety percent of them. They should hire staff that knows the patient.

Jan 20, 2020

Additional comments you would like the Center team to know?
It's a very good facility.

Jan 17, 2020

Additional comments you would like the Center team to know?
The food needs to be improved. But the people in the physical therapy section were nice people. They were kind.

Jan 08, 2020

Additional comments you would like the Center team to know?
Everything was good.

Jan 06, 2020

Additional comments you would like the Center team to know?
My mother has stayed in that place before, they were very, very nice and she was treated very her well there.

Dec 30, 2019

Additional comments you would like the Center team to know?
I was happy with the PT and OT because they are all excellent. The doctors are there to help us. I'd like to thank them because I feel very happy with how they treated me.

Dec 13, 2019

Additional comments you would like the Center team to know?
He's well taken care of. Everything was just fine for him except they lack with moving carts and stuff for the luggage for discharge.

Nov 04, 2019

Additional comments you would like the Center team to know?
Well my only comment that is a bit negative is all the work at the gym really don't count very much. I left about as I came that I came in.

Oct 28, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They need some improvements in some areas. They need to address issues right away. The services in the dining area are quite declining.

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were very friendly, courteous and they were good to her. They just need more help there, but I would definitely recommend them.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very pleased with them. They do their very best.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm really satisfied on everything they did to my mom.

Sep 27, 2019

Additional comments you would like the Center team to know?
Staffing they need to hire more staff they had too many patients for the staffing they have. Other than that they did a great job.

Sep 25, 2019

Additional comments you would like the Center team to know?
The staff were very nice.

Sep 19, 2019

Additional comments you would like the Center team to know?
They were well organized. They kept the facility clean. They kept the noise down. I have no complaints.

Sep 03, 2019

Additional comments you would like the Center team to know?
They took good care of me and I was comfortable with it. It was good.