Regency Center - Ratings

Regency Center
3.7out of 5 - 81 Customer Satisfaction Ratings

1550 Raydale Drive, Louisville, KY 40219-5031

3.7Overall Rating

Dec 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are always willing to contact me when something is wrong or when I need something. They respond quickly. I just think they're wonderful.

Dec 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are always willing to contact me when something is wrong or when I need something. They respond quickly. I just think they're wonderful.

Dec 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall,  I am pretty satisfied with the overall experience over there. If I had any issues, I'll take her somewhere else.

Dec 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are always willing to contact me when something is wrong or when I need something. They respond quickly. I just think they're wonderful.

Dec 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They need to do a better job with their laundry.

Nov 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
A big problem I have there is that they lose laundry. The rehab is excellent. There's a guy there that has been working with my father well beyond what he should have.

Nov 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No not necessarily I mean it's been quite a while since I've been there with this covid thing going on but when I was there just about everyday there were somethings that I maybe thought could be better but keeping in mind I've been over to places. They're maybe slightly better than some other places I've seen.

Oct 24, 2020

Additional comments you would like the Center team to know?
I'm very dissatisfied. Nurses are not good and they ignore people. It's just very dissatisfied.

Oct 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm satisfied with the facility. They do a good job.

Oct 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My concern is about the laundry because they don't get their clothes back. A lot of his things were missing. They have a wonderful staff there.

Sep 24, 2020

Additional comments you would like the Center team to know?
They are excellent and nice people out there.

Sep 01, 2020

Additional comments you would like the Center team to know?
It was all good.

Jun 01, 2020

Additional comments you would like the Center team to know?
They need to improve the food. The food is horrible. The staff was kind to him and me.

Apr 23, 2020

Additional comments you would like the Center team to know?
I appreciate everything that they did to me.

Mar 25, 2020

Additional comments you would like the Center team to know?
Everything was great. I have nothing to complain about them.

Feb 20, 2020

Additional comments you would like the Center team to know?
There were people that I would give a 1, but also some were not so good. I had two nurses that were great, but I can't remember their names. They were awesome because they attended my needs. They need to work on the call lights. They left it on for a very long period of time, not all, but to some period of shifts. One nurse, she actually fought with me about my urine. The ones that left me in my urine was awful. I don't like them calling me a pill-addict. It was 5 days after my surgery. You know, I can't do much in that condition. The discharge people were excellent. They even helped me get to the van.

Dec 26, 2019

Additional comments you would like the Center team to know?
It was all good to be there.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They need to work on cleanliness and sanitation in that facility. When it comes to resident's belongings and laundry, it's not done good. There's bleach buds, issues with lost articles of clothing, things misplaced, and my dads had somebody else's clothes. So the housekeeping and laundry needs to be addressed.

Nov 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think that they're doing a good job.

Oct 25, 2019

Additional comments you would like the Center team to know?
Not really. Unless, they update their bathrooms.