Pine Point Center - Ratings

Pine Point
4.1out of 5 - 69 Customer Satisfaction Ratings

67 Pine Point Road, Scarborough, ME 04074

4.1Overall Rating

Apr 14, 2020

What did you like best about your stay? What did we do well?
Staff was very helpful, fairly quick, when buzzers with the virus going on they did remarkable job. Thank to everyone
What did you like least about your stay? What could we improve?
Waiting on meals, again understandable.

Apr 14, 2020

What did you like best about your stay? What did we do well?
It was a homelike atmosphere and made me feel very welcome. All the staff treated me with dignity and respect. I would/will recommend Pine Point Rehab to anyone needing short term rehab. Thank You 

Jan 03, 2020

What did you like best about your stay? What did we do well?
Made lots of friends. The kindness shown to me was wonderful. Medical was given when needed.
What did you like least about your stay? What could we improve?
Nothing.

Jan 01, 2020

What did you like best about your stay? What did we do well?
the staff were very considerate caring

Oct 02, 2019

What did you like best about your stay? What did we do well?
Staff taking time to talk to you in language you could understand.
What did you like least about your stay? What could we improve?
Food- less gravy! more variety

Sep 13, 2019

What did you like best about your stay? What did we do well?
Friendliness, compassionate staff. All staff.
What did you like least about your stay? What could we improve?
Not enough food- fresh fruit. Less canned vegetables.

Jan 28, 2021

What did you like least about your stay? What could we improve?
The food.

Jan 14, 2021

What did you like best about your stay? What did we do well?
All the people were very nice.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Nursing very good.

Dec 28, 2020

What did you like least about your stay? What could we improve?
The meals. (1) More fresh fruit and vegetables. (2) Less gravy. (3) No fried food. (Fish for example) No CLOG shoes on skilled unit at night. (Wooden floor)

Dec 10, 2020

What did you like best about your stay? What did we do well?
Leaving! Brought me snacks! Ice cream and cheese doddles

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They've done a really good job during covid even though they've had challenges. They had open communication with us.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think overall they're a very good facility. I think they work hard to meet my family member's needs. They probably could use more staffing but I understand the limitations there. In general I'm pretty happy with them. I have recommended the facility to other friends.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am very appreciative of their flexibility and their creativity in finding a little space for my mom to have a little nook to watch her TV or listen to music. I greatly appreciate that.

Oct 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Oct 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 07, 2020

What did you like best about your stay? What did we do well?
98% of the nursing staff! 100% of the therapist staff! 100% social worker!
What did you like least about your stay? What could we improve?
The food wasn't that good. I didn't go hungry though! I was offered other food by the staff if I didn't like what was served I am thankful for that!

Sep 03, 2020

What did you like best about your stay? What did we do well?
Yes everything was fine.
What did you like least about your stay? What could we improve?
None.

Aug 07, 2020

What did you like best about your stay? What did we do well?
Meals were good. Liked exercises - helpful staff, were friendly, courteous, caring.

May 21, 2020

What did you like best about your stay? What did we do well?
The rush to get me engaged in therapy. I was engaged in the two sessions of physical therapy the last few days I was there.

May 07, 2020

What did you like best about your stay? What did we do well?
Liked it very well. Took care of everything and needs.

Apr 08, 2020

What did you like best about your stay? What did we do well?
Physical therapy, Occupational therapy, recreation, dining and communicating with other patients.

Apr 08, 2020

What did you like best about your stay? What did we do well?
Private rooms
What did you like least about your stay? What could we improve?
Food more boiled stuff. Should have larger TV screens.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Loved Pine Point Prompt service People were very kind!

Mar 06, 2020

What did you like best about your stay? What did we do well?
Friendly

Mar 06, 2020

What did you like best about your stay? What did we do well?
The therapists were very professional once I stay. I was pleased with my progress. I had a social worker named Michelle who was very kind, sincere and who made me feel special. I won't forget her kindness.
What did you like least about your stay? What could we improve?
There was no clear plan about rehab when I got there and into the next day. The nurses could not answer any questions about when I would be starting or doing any therapies. Nursing staff needs to be informed of PT/OT schedule so they can not only update patients but can adequate prepare patient for therapy.

Jan 27, 2020

What did you like least about your stay? What could we improve?
Most definitely the food and choices.

Jan 08, 2020

What did you like best about your stay? What did we do well?
Liked the best about my stay my red button and help came right away.
What did you like least about your stay? What could we improve?
Least liked was the large portion size of food, would have liked to see smaller so as not to waste.

Nov 14, 2019

What did you like best about your stay? What did we do well?
Your PT and OT people were above excellent.
What did you like least about your stay? What could we improve?
Food too much egg for breakfast Too much red meat

Oct 25, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing their best. It would also be nice if the residents will have a good dining experience. The staff there is genuinely caring to the residents.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very satisfied with her care there.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They did an excellent job. They were very compassionate, caring and respectful. 

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I was very satisfied on everything.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They did an excellent job. They were compassionate, caring and respectful.

Oct 02, 2019

What did you like best about your stay? What did we do well?
That I good Therapy and caring people

Sep 13, 2019

What did you like best about your stay? What did we do well?
I liked it that I had a quiet room after 11 days in the hospital.
What did you like least about your stay? What could we improve?
They kept me very busy all the time. When I was exhausted and still am after a month of being home, guess I was really ill!