Pine Lodge - Ratings

Pine Lodge Center
4.2out of 5 - 119 Customer Satisfaction Ratings

405 Stanaford Rd., Beckley, WV 25801-3143

4.2Overall Rating

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Everyone is doing a great job. We all appreciate everyone and everything everyone does.

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They do an excellent job at Pine Lodge.

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Very pleased with care given to my mother Edith.

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The food is great but my sister is eating too much cheese. I know the staff by name. I can't wait until the Covid is over so I can meet them all personally. She loves it there.

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I appreciate all that the guest services and activity department does for my dad.

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We couldn't ask for better staff that we consider friends. They're available for us by phone and in person. Our visits are always pleasant and the staff, Laverne helps so much especially in communication between us and dad with his hearing depression. We are very grateful. God bless you all.

Dec 16, 2020

Additional comments you would like the Center team to know?
None.

Dec 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
He is happy there. He doesn't have anywhere else to live. His wife dumped him there and left him for his bestfriend so.

Dec 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The only comment is that I'm in New York and I've been to several nursing homes. This one you know what I would never bring my mom up here I would move there first and leave my mom where she's at.

Nov 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They've done a great job with my grandmother. I would she gets a good care but you know that I only thing I can't say is haven't seen her since March because of the Covid-19. So I would anticipate that they're doing a good job. She'll be 103 so you know I can't get in to see her. The only way I could see is that they bring her outside. This Covid-19 has got everything turn upside down it's not much I can say not much more they can do.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think everybody is doing really good during this corona virus. I just wish we could have more than 20 minutes to visit with our family, and I wish we could have 2 people visit with our family too.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't know how else to answer anything. I haven't been there. that would be all till this covid I don't know much of nothing. Well they keep me informed I have to say that.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing an outstanding job.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The only concern I have is their visit restrictions. When the visits open back up again, they need to have an area inside or somewhere heated, because all they've had is outside visits. They need to have somewhere safe and somewhere warm, and not outside under a tent. Other than that, she's been taken care of as far as I know.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
If they could provide him a phone that's specifically for the deaf people because he got a phone in his room but he can't hear it when it rings.

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
As far as I'm concerned, they're doing the best they can do, they're under really tough time right now but they have made their way to help.

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are wonderful out they they are giving her so much loved. The cleanest facility I have ever been. The director of the guest services is doing a wonderful job to have me communicated with my mom. They did their best to adjust to her and even adjust her diet so that she can eat a lot of food.

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I believe that if a person is treated well that they will respond better , your health will be as good as possible. If you are cared for in a caring way you will get better quicker , quickly, you will survive quicker and more comfortably.

Oct 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Sep 22, 2020

Additional comments you would like the Center team to know?
No

May 11, 2020

Additional comments you would like the Center team to know?
They were excellent. That's it.

Apr 24, 2020

Additional comments you would like the Center team to know?
There were some aides that were not friendly, but overall it was pretty decent.

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My brother loves the food. [illegible]

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think you all do an excellent job, and I admire you each and every day. You all are great people. My dad, to this day still smiles from ear to ear whenever you speak to him and goes on and can't believe everybody knows his name.

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Erma is well taken care of at Pine Lodge.

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I see an overall improvement with staff. I sometimes have to make conversations regarding my brother. I appreciate them [illegible] me to help them out by calling me to assist in his care.

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Wanda loves it here.

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My sister Betty loves it there she has been there several years.

Jan 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Need more help. They do an outstanding job here with my mother.

Dec 06, 2019

Additional comments you would like the Center team to know?
No. I just want to wish them all a Merry Christmas.

Dec 05, 2019

Additional comments you would like the Center team to know?
I would recommend it to anybody.

Nov 27, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were very caring.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The common areas of the facility are clean, but the patient rooms are not. I would like them to pay attention on that area.

Oct 10, 2019

Additional comments you would like the Center team to know?
They did wonderful.

Oct 10, 2019

Additional comments you would like the Center team to know?
I really appreciate the hospitality of some of them.

Oct 07, 2019

Additional comments you would like the Center team to know?
It's a good place.

Sep 26, 2019

Additional comments you would like the Center team to know?
I was disappointed, I was there for a help but I didn't get the help I needed.