Orono Commons - Ratings

Orono Commons
4.4out of 5 - 40 Customer Satisfaction Ratings

117 Bennoch Road, Orono, ME 04473

4.4Overall Rating

Oct 16, 2020

Please use the space below for any comments, suggestions, or concerns
If there is a way that we could be COVID tested and able to visit more often like how they do towards their employees.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Just sometimes I wish they communicated a little bit better.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I just think they've been doing a really excellent job through such a hard time.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are understaffed because they are sometimes not reachable. They are things that they could not do it on time.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm absolutely impressed with the job they have done.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they need to do better on their hygiene with patients like every week I have to clean my mom's fingernails.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Yes, I do. I can just tell you like I'm very happy with how they've cap us very up-to-date with Covid. I'm very happy with that. They've started a family meeting. They're very nice every time I call. The only draw back that I have, here is what bothers me, my mom had a hearing aid it went to the washer and dryer, we were able to replace that, but now they have lost her teeth, they've lost her hearing aid and they've lost her glasses. So it's then since the middle of September my mother has not had any glasses because we can't get her in to an eye doctors and that's not their fault that she's been that long but if they had not lost the glasses to begin with we will not have been in that situation. The social worker has pointed me in the right direction where I can go like cover staff like that. So now my mother is wearing my sister's glasses because she can't see. I guess my main point is that she's there for quality of life toward the end of her life and she doesn't have that because she can't see and can't hear. The teeth I'm upset about but I know she's eating but the hearing aide and the glasses nobody can pay for it they can't pay for it it's out of our pocket that kind of stuff. Other than that I've been very happy. I've received a lot of communication from them so I'm very happy about that. We've been very happy.

Oct 05, 2020

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It's hard to know who to call there as to asking questions. I'd just like them to have a directory of who to call if you have any questions.

Nov 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I just would like to see her close to home instead of 80 miles away.

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm not happy with the laundry experience

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They should provide hip pads because that secures her from breaking her legs. That's very helpful to her because she keeps on falling from time to time. The rest of the staff were okay. They are very helpful.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
That's the best place that she wanted.