Oak Ridge Center - Ratings

Oak Ridge Center
4.6out of 5 - 67 Customer Satisfaction Ratings

1000 Association Drive, Charleston, WV 25311

4.6Overall Rating

Feb 15, 2021

Additional comments you would like the Center team to know?
Oak Ridge is a good place.

Nov 25, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It was so different and hard to remember, but everything was fine and he as more awareness about everything. He is sociable and he interacts to everyone. 

Nov 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They treat her like a family. The zoom calls are really on top of them, they make sure we can connect with them. It's a really decent place to stay for her.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing a fantastic job out there

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they do a good job of keeping me informed of her.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The food she gets is either cold or not delivered timely.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I appreciate the zoom calls every week.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They treat her very well.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very satisfied with the facility and staff.

Sep 15, 2020

Additional comments you would like the Center team to know?
None

Sep 01, 2020

Additional comments you would like the Center team to know?
I think they did a lot better than the hospital. They did a lot better and much kinder.

Aug 25, 2020

Additional comments you would like the Center team to know?
Some of the staff were really good. The food was terrible.

Aug 06, 2020

Additional comments you would like the Center team to know?
No.

Jul 29, 2020

Additional comments you would like the Center team to know?
I would certainly recommend it to someone else.

May 21, 2020

Additional comments you would like the Center team to know?
The staff was great and the facility as well.

May 08, 2020

Additional comments you would like the Center team to know?
No.

Mar 17, 2020

Additional comments you would like the Center team to know?
No.

Nov 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The area is really dirty. They just don't clean her room.

Nov 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They need to improved their food.

Oct 30, 2019

Additional comments you would like the Center team to know?
Any time I ever have to go to a nursing home, that's the one I'm going to.

Oct 21, 2019

Additional comments you would like the Center team to know?
Well the food was a little bad. Everything tastes the same. But that's a minor complaint. I was pretty pleased with their help. Everybody was good to work with.

Oct 21, 2019

Additional comments you would like the Center team to know?
The only thing that I can honestly say is they need more personnel on the weekend because they're lacking personnel on the weekend but overall I have to say very good.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They don't have enough staff on the weekend. Those people that help the residents like the aides and CNA's. That's it.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No comments or concerns 

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Nothing, That I can think of to change. 

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. Very happy with Oak Ridge. Keep me informed of everything.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Well, I think that they need to give some type of plan what the policy is for long term care. They also need to stay on top of their cleaning. They need to make sure stuff is in order. Also the food being warm at all times, this should be addressed. The fact that the patient's clothes don't always get back even though they have the names on the items. Just things like that.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I like it very much. Ideal place for my family member.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The only concern that I have is the turnover. They do have regular turnovers which makes it more difficult for the residents to get to know their caregivers. They also have poor diet and poor menu choices. That's it.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't have any concerns. Comment is that based on services, my family member mentally was not able to take care of themselves but physically would be able to walk but physical therapy was stop too early.

Oct 07, 2019

Additional comments you would like the Center team to know?
Not at this time. 

Sep 26, 2019

Additional comments you would like the Center team to know?
Everything was good with them. They should tell you they have patients with Dementia that wonder though. 

Sep 18, 2019

Additional comments you would like the Center team to know?
I'm just glad to be out there.

Sep 17, 2019

Additional comments you would like the Center team to know?
That was the second time I've been in Oak Ridge Center, and they did a very good job of taking care of me and doing the things that I needed.

Sep 13, 2019

Additional comments you would like the Center team to know?
I appreciate how professional they are. Doing things to keep the patients active.

Sep 12, 2019

Additional comments you would like the Center team to know?
They should answer the call lights faster.