Mission Arch Center - Ratings

Mission Arch Center
4.3out of 5 - 76 Customer Satisfaction Ratings

3200 Mission Arch Drive, Roswell, NM 88201-8307

4.3Overall Rating

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I've been to a lot of nursing home, but this one is always clean and they were above my expectation. The staff is friendly when I come in. They were always involved with him and talking to him.

Jan 13, 2020

Additional comments you would like the Center team to know?
The team is very good, They're very nice and I would recommend Mission Arch!

Jan 13, 2020

Additional comments you would like the Center team to know?
While we were in Albuquerque I kept in touch with the staff, in case we needed to return to the facility. I  kept in touch with them and kept them notified, the staff were very ,very kind. If we ever need the facility (because he may have surgery again), we will return if necessary. 

Jan 10, 2020

Additional comments you would like the Center team to know?
I want to thank the staff very much! They made my stay which I thought would be unpleasant, a wonderful experience and I appreciate that! 

Apr 06, 2021

Additional comments you would like the Center team to know?
Everybody treated me as family, I was treated very well!

Mar 01, 2021

Additional comments you would like the Center team to know?
Most of the attendant were polite and caring but several were not.

Dec 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything is pretty good.

Nov 25, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are just wonderful people. Thank you so much.

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are excellent

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff has kept me very involved throughout this Covid situation. They give me a call at least once a week. If I have any questions they're quick to answer. They have been fantastic. The only thing I wonder is over a year ago we went to have her tested for hearing aids and until now she hasn't got the hearing aids.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
During the pandemic they have been absolute wonderful. The Care Plan meetings are now virtual meetings.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
He has adjusted well and is happy.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, we are wondering when we would be able to visit...I guess that depends on the Corona virus...? Our concern is if we don't get to visit soon, we will not get his paperwork completed. If something happens to him, the paperwork would not have been completed.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I really appreciate the care, that they gave to my brother.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't think so. I've been very happy with the staff.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I was a little concern with the laundry because some of her clothes were missing.

Sep 01, 2020

Additional comments you would like the Center team to know?
We were very unhappy, They did not treat him very well. They didn't give him his medication and he was never seen by the doctor. The staff were cold to him, no compassion , no caring, It was just horrible.

Jun 12, 2020

Additional comments you would like the Center team to know?
The food was bad. It was too starchy, and cold by time I got it. That was the only complaint. Other than that, the training people that worked my arm and my legs were excellent. I really appreciate the work that they did.

Apr 22, 2020

Additional comments you would like the Center team to know?
The rooms are too small for 2 beds. Sometimes, the weekend staff were not good.

Mar 13, 2020

Additional comments you would like the Center team to know?
They need to work on their food.

Mar 02, 2020

Additional comments you would like the Center team to know?
The staff was very good to me. They were very patient and good to me, and I appreciated that.

Dec 30, 2019

Additional comments you would like the Center team to know?
Most of the staff was  good, I was not unhappy with my care. The staff, food and everything was good, I would recommend them.

Dec 27, 2019

Additional comments you would like the Center team to know?
The director of human services was the worst. I had a bad experience and she was the one who took my complaint. Though, I can say other staff were good. The food was very terrible, because some of it was just bland or tasteless. They could have managed the menu better.

Dec 05, 2019

Additional comments you would like the Center team to know?
I think it's a nice facility. They did everything they were supposed to do. I appreciate all the help that they gave me.

Dec 04, 2019

Additional comments you would like the Center team to know?
The food could be better, I know all your rooms are not private but the area I was in was less than half the room .I could barely move around once I get out of bed.

Nov 02, 2019

Additional comments you would like the Center team to know?
To me, for my self and for my husband, that would the place for us to be in if it comes to that in the near future, that would be my first place to be.

Oct 29, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They have to listen when she says something, try to bring her whatever she wishes. She loses some of her stuff, I'd like to see her more active.

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