Mineral Springs - Ratings

Mineral Springs
4.1out of 5 - 83 Customer Satisfaction Ratings

1251 White Mountain Highway, North Conway, NH 03860-5154

4.1Overall Rating

Jan 28, 2021

What did you like best about your stay? What did we do well?
The personnel was very good. Everyone there was very helpful and seemed to enjoy their jobs.

Jan 11, 2021

What did you like best about your stay? What did we do well?
Two best nurses Pancy and Janette they listened and helped me when (illegible) food very good.

Dec 28, 2020

What did you like best about your stay? What did we do well?
I was very impressed with how careful the staff handled the virus quarantine. It felt as safe as it could be under the circumstances- wearing masks- staying in your own room, keeping space between people. I love the physical therapy group. They are all "top notch" employees- so helpful and they go over and above.
What did you like least about your stay? What could we improve?
What they have to do- they are teachers, they are helpers, and work so well with the patients- What could be improved- not much- when the corona 19 virus is over- it will be good again. I miss the atmosphere of camaraderie that is there when people can be together more!

Dec 01, 2020

What did you like best about your stay? What did we do well?
Everyone was very pleasant to me. Seemed anxious to help.

Nov 06, 2020

What did you like best about your stay? What did we do well?
All the people in this facility were helpful, kind, and caring. Always very attentive. The food was very good; more than I should eat but I always ate it. (illegible)snacks and juices every day. I was very comfortable. The physical therapist was very helpful; caring attendants.

Nov 02, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They're doing a great job.

Nov 02, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm really happy. Them taking care of him is what's most important to me.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they did a very excellent job.

Oct 21, 2020

What did you like best about your stay? What did we do well?
The staff was very friendly.

Oct 21, 2020

What did you like best about your stay? What did we do well?
The staff response was far better than expected to my needs and much appreciated in all of the shifts. Food was good but the portions small. The stay was a good experience.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job with this virus.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We think overall, the care was good. it's just for couple months we were unable to visit him, due to the Covid 19 crisis.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It is a good relationship since the staff is really good to him.

Sep 29, 2020

What did you like best about your stay? What did we do well?
I must say I was extremely pleased with everything. I would recommend Mineral Springs to anyone, and have! 

Aug 07, 2020

What did you like best about your stay? What did we do well?
Everyone was pleasant, nice to me.

Jun 08, 2020

What did you like best about your stay? What did we do well?
The staff did a wonderful job getting me ready to go home. They should get a raise in pay for all they do.

Feb 19, 2020

What did you like best about your stay? What did we do well?
I liked everything. I want to live there when I have to.

Feb 05, 2020

What did you like best about your stay? What did we do well?
Physical Therapy and Occupational Therapy

Oct 10, 2019

What did you like best about your stay? What did we do well?
The staff was great!!!

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Well, both of my parents were there for 4 years. My mother passed away almost 3 years ago. So my dad has been there almost 7 years. Nursing homes can never be as good as being at home if you can do that. But I can tell they are trying very hard. There are some inconsistencies but it's a big place and with Covid and not being able to be in there for the last 8 months, that makes it difficult. But I can see they are trying extremely hard doing all they can do to make this work. And they have yet to have a case of Covid 19. So we are very pleased with their effort on that.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think it would be really helpful for family members to get a regular email just to give us information. 

Sep 15, 2020

What did you like best about your stay? What did we do well?
When I had the young P.T. girl with the long red hair.

May 11, 2020

What did you like best about your stay? What did we do well?
They treated me very, very good. Very kind everyone was. Food was good.

Apr 24, 2020

What did you like best about your stay? What did we do well?
I appreciated the freedom to express my faith and to sing some of hymns without someone complaining.
What did you like least about your stay? What could we improve?
I thought the information given to me when I was discharged was minimal. I realize that the virus situation has had an effect on all the medical field, so I truly can't complain about my stay at Mineral Springs, for I was well taken care of.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Was very nice to me.

Mar 17, 2020

What did you like best about your stay? What did we do well?
Wonderful staffing.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Met many nice people. Especially, my roommate. Not only was she nice but compassionate and easy to get along with.
What did you like least about your stay? What could we improve?
The rules about the dining.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Decor of building is very cheerful.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Friendly staff - Donna was the best!

Oct 29, 2019

What did you like best about your stay? What did we do well?
Everything was good.
What did you like least about your stay? What could we improve?
Everything is okay.

Oct 29, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The only complaint we ever had is that the bathrooms were all locked up for family members; they had to ask to be let into bathroom. My brother visited not very long because he has to go to the bathroom a lot and that was an issue for him.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They seem to be doing well and they're happy there.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They seem to be doing well and they're happy there.