Memory Support of Heritage Hall - Ratings

Memory Support of Heritage Hall
4.5out of 5 - 39 Customer Satisfaction Ratings

464 Main Street, Agawam, MA 01001

4.5Overall Rating

Dec 22, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a wonderful job during this Covid time.

Dec 22, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's too bad we can't see him because of covid. I just would like to tell him that we love him very much and we miss him especially Christmas eve because he's always with us at Christmas eve.

Dec 22, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a fabulous job.

Dec 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's kind of tough. I can't get to her or anything like that. They were good as far as my visitations went before all of this happened. I was there 3 or 4 times a week. I could walk with her before this virus came out. Now everything is locked up tight. But otherwise, I was there all the time. We would walk her up and down the hall or sit down and talk. And then they used to have a activity time for bingo and stuff like that and I used to stay and be there with her. To people who are doing that, they are doing a super job.

Dec 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they are doing as good as they can and like I said it's hard for me to really know now because I can't really get in there and see anything. I think they are doing as good as they can with everything that is going on. What I can see of her, she appears to be well cared for.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. It's been as good as it can be under the circumstances especially during the pandemic. They were doing great before that and they've done the best they can during it. So I have no major complaints.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, thank you.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm having a hard time communicating with the business staff.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They need to improve answering their phones because we can not see our loved ones and we want to check on them.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff is really good there.

Nov 05, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very satisfied with the staff, the place, the cleanliness of the place and how they care for my sister.

Nov 05, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They just did a great job, especially in the end for my mother. I'm very appreciative.

Oct 28, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything's going fine.

Oct 16, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything is very good there. Everyone we dealt with in there were very good.

Oct 14, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, I think the staff is very concerned with my mother. They do keep me informed in a timely manner, and I'm very pleased with the care overall. I'm a nurse and I'm extremely fussy about her care, but I am very satisfied overall.

Oct 14, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff do a good job. They're considerate and responsive.

Oct 14, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I really have no complaints about the place so far. I think they've been pretty good.

Oct 14, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything's going fine.