La Estancia Nursing and Rehabilitation Center - Ratings

La Estancia Nursing and Rehab Center
3.8out of 5 - 144 Customer Satisfaction Ratings

15810 South 42nd Street, Phoenix, AZ 85048

3.8Overall Rating

Apr 15, 2021

Additional comments you would like the Center team to know?
It was a horrible experienced. I didn't get anybody to return my calls and no one answer my calls. When she was discharge they didn't give her anti-depressant medication. I would never go back to that place.

Apr 14, 2021

Additional comments you would like the Center team to know?
The food was inadequate. The food quality is poor. They need to serve more fruits and vegetables.

Apr 14, 2021

Additional comments you would like the Center team to know?
The food was terrible. Most of the time I never ate anything.

Apr 07, 2021

Additional comments you would like the Center team to know?
They were really good people. If I needed something they do it right away.

Feb 15, 2021

Additional comments you would like the Center team to know?
They made some promises that they never kept. The staff are wonderful and kind. Each one was very caring and sweet.

Jan 26, 2021

Additional comments you would like the Center team to know?
Overall they did a great job especially with the COVID The only problem was the food. She didn't want to eat the food for no reason.

Jan 20, 2021

Additional comments you would like the Center team to know?
The food could be improve but other than that everything was wonderful. The staff was great.

Jan 05, 2021

Additional comments you would like the Center team to know?
The staff was really good and I like the place. Everything was okay.

Dec 18, 2020

Additional comments you would like the Center team to know?
I wish them happy holidays.

Dec 17, 2020

Additional comments you would like the Center team to know?
Overall the staff was great.

Nov 05, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Just keep up the good work. They did a good job in keeping the family updated about what's going on.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We haven't had any major problems just a couple of missing items. She's pretty happy there.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We really enjoy her being there and the care she's been receiving. The staff here is more communicative compared to the other Nursing home.

Oct 23, 2020

Additional comments you would like the Center team to know?
They are very excellent and very good.

Oct 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they are doing the best that they can.

Oct 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Right now, no. So far I'm fairly happy with where my Mother is at. Where she's placed. Every facility has its ups and downs like every facility does but overall, I prefer my Mom to be where she's at than where she was.

Sep 22, 2020

Additional comments you would like the Center team to know?
Overall, it's pretty good. We would get updates from the administrator there. They would give us updates and stuff. They seem to be taking good care of him.

Sep 22, 2020

Additional comments you would like the Center team to know?
They have a great staff. It was a good place to stay. The only thing is sometimes they were kind of shorthanded but I understand with the stuff that's going on with Covid.

Sep 17, 2020

Additional comments you would like the Center team to know?
The doctors were good including the PT people. The nursing staff are very good I have even thought of adopting them because they're compassionate and caring.

Sep 16, 2020

Additional comments you would like the Center team to know?
They're very good. I'm hard of hearing, and they know how to explain things to me.

Sep 15, 2020

Additional comments you would like the Center team to know?
Keep up the great work!

Sep 08, 2020

Additional comments you would like the Center team to know?
When I was in the Covid wing the CNA was very attentive. A lot of them were but I just don't remember their names. I think the care was really good.

Aug 12, 2020

Additional comments you would like the Center team to know?
They did a good job.

Aug 05, 2020

Additional comments you would like the Center team to know?
I was really pleased with the care I got. They were very helpful and good.

Jul 29, 2020

Additional comments you would like the Center team to know?
The did everything possible to make my transition back outside really great.

Jul 15, 2020

Additional comments you would like the Center team to know?
Everybody was awesome.

Jun 24, 2020

Additional comments you would like the Center team to know?
Pretty good. I think it just took a little bit longer when you called somebody for them to show up.

May 27, 2020

Additional comments you would like the Center team to know?
The nurses were very helpful. I had pain and everything, but they supplied me with my medicines. They were good.

May 21, 2020

Additional comments you would like the Center team to know?
I was very pleased with everything.

Apr 24, 2020

Additional comments you would like the Center team to know?
They did a very well job and I have a great experience there. I hope a lot of people will choose that place because they have a caring staff.

Mar 20, 2020

Additional comments you would like the Center team to know?
My food is always cold when I got it, but the staff were doing a fine job.

Mar 03, 2020

Additional comments you would like the Center team to know?
I'd like to thank them for everything they did.

Feb 18, 2020

Additional comments you would like the Center team to know?
We thought it was a rehab center, but it's more of a nursing home type of facility.

Jan 09, 2020

Additional comments you would like the Center team to know?
No. Overall it's a best facility.

Jan 06, 2020

Additional comments you would like the Center team to know?
I was very satisfied with everything.

Dec 04, 2019

Additional comments you would like the Center team to know?
I would like to thank them for all their help. At the beginning it was not very good but at the end, the Director, made excellent improvement. The maintenance staff, the caregivers, the nurses, they all improved.

Dec 04, 2019

Additional comments you would like the Center team to know?
I just want to thank them for treating me good.

Nov 22, 2019

Additional comments you would like the Center team to know?
The nursing staff was especially good.

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