Ladera Center - Ratings

Ladera Center
4.1out of 5 - 101 Customer Satisfaction Ratings

5901 Ouray Road NW, Albuquerque, NM 87120-1381

4.1Overall Rating

Feb 10, 2021

Additional comments you would like the Center team to know?
Everyone was excellent. They treated me with compassion all of them have excellent attitude.

Mar 05, 2020

Additional comments you would like the Center team to know?
I thought the care was excellent, the staff, everything was great. I really got a lot of good care. The physical therapy was fantastic, everything was wonderful. I would recommend your facility to anyone.

Nov 08, 2019

Additional comments you would like the Center team to know?
Just let them know that they did an excellent job with me and If I had to pick another rehab I would picked that one again.

Feb 01, 2021

Additional comments you would like the Center team to know?
I have a good place to stay and heal. The people there was good to me. I did not like the heater set up to me and also the favoritism happening with the rest of the residents. I was happy to be there though. I lost my money in the purse.

Jan 25, 2021

Additional comments you would like the Center team to know?
I would recommend it to anybody. They were all wonderful. I was treated very, very nice and the food was great. Everything was great and if I ever decide or would have to go back, that would be it.

Dec 21, 2020

Additional comments you would like the Center team to know?
No, not at all. I had a wonderful time. I'd go there everyday if they would let me.

Dec 02, 2020

Additional comments you would like the Center team to know?
I'm very grateful for them. They treated me well.

Nov 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
She's very happy with her surroundings. I don't know much about the actual workings of the facility. We didn't choose it. I haven't been in contact with Sandra well it's only been about 4 years. We were sort of related and had lost track of each other. But as far as everything that Sandra, and she's the one that counts. She is very happy where she is. You know we get the funny stories and the camaraderie with it's workers. And it seems to be working very nicely. I'm notified if there's any change or if there's anything that's going on or any test that are being run but I get that from Sandra as well. I feel that you know I'm in the loop. They are doing a good job. So keep it up. Sandra is very verbal about everything. She's pretty down to earth. If she had a complaint. I would know it and so would the staff. She always speaks very highly of them.

Nov 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Nobody ever call me back with zoom meetings with my sister. And it wasn't until I contacted the director. He immediately scheduled one for me. Some of it isn't their fault you know like I said it's the covid thing. We can't go in there and see him. We can't take them food. You know there's a lot that we can't do right now for them.

Oct 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm happy with the facility on for what they did to my son.

Sep 30, 2020

Additional comments you would like the Center team to know?
I would recommend for them to have a bathroom for every room there. I would like to see a little bit more help to take care of the patients there. Overall, it's okay.

Aug 05, 2020

Additional comments you would like the Center team to know?
They were just really good to me.

Jun 30, 2020

Additional comments you would like the Center team to know?
His heel, there is a bruise, like a quarter size bruise. Other than that he is doing fine.

Jun 04, 2020

Additional comments you would like the Center team to know?
I really appreciate what they did for me.

May 19, 2020

Additional comments you would like the Center team to know?
The therapy was wonderful. The day and night nurse on the weekend were wonderful, caring and not judgmental. The new nurses and aides were just different.

May 11, 2020

Additional comments you would like the Center team to know?
They just did a good job in helping my mom. She really improved.

Mar 17, 2020

Additional comments you would like the Center team to know?
They are very good to me. They have excellent food. They always leave the best for me.

Feb 26, 2020

Additional comments you would like the Center team to know?
Everybody was good. Everybody was very attentive of me. They made sure everything was going right.

Jan 21, 2020

Additional comments you would like the Center team to know?
I don't believe so.

Jan 06, 2020

Additional comments you would like the Center team to know?
She really enjoyed the salon and she enjoyed it being there.

Dec 23, 2019

Additional comments you would like the Center team to know?
Everything was fine it's just that we're missing some of her clothes.

Dec 19, 2019

Additional comments you would like the Center team to know?
No. I'm very grateful and thankful to them.

Dec 11, 2019

Additional comments you would like the Center team to know?
They were wonderful to me. I will write a letter to thank all of them.

Nov 18, 2019

Additional comments you would like the Center team to know?
I'd like to have my ice cream more often please.

Nov 06, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. There is just a couple of nurses there that are excellent. The coordinator is also excellent with my mother in taking care of her.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The only concern I have is the parking. I go round and round to find a parking.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Sometimes they are slow in coming in to the room, especially when pressing the button.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. My mom's biggest complaint is that the food is very poor and there are times when they set a time for meals is very inconvenient. There's times when she's not giving her dinner meal until after 6:30 at night. For a 95-year-old woman, that's pretty late. So I would say the quality of food in the timing of the meals are our biggest concern.

Sep 26, 2019

Additional comments you would like the Center team to know?
Most of the staff were very kind, pleasant and helpful, but there were people that were not helpful at all and basically ignored me. They seemed to have a negative attitude. Overall, it was a good experience.

Sep 03, 2019

Additional comments you would like the Center team to know?
The food was really terrible. He doesn't like it because it's always served cold.