Laconia Rehabilitation Center - Ratings

Laconia Rehab
4.3out of 5 - 113 Customer Satisfaction Ratings

175 Blueberry Lane, Laconia, NH 03246

4.3Overall Rating

Oct 31, 2019

What did you like best about your stay? What did we do well?
I felt so comfortable and all the staff made me feel relaxed. I thank of the dear people that helped me were Angels! That's what I told them.
What did you like least about your stay? What could we improve?
Nothing!!

Feb 09, 2021

What did you like best about your stay? What did we do well?
The nursing staff and admins were excellent.

Feb 09, 2021

What did you like best about your stay? What did we do well?
Your R.N Montana, RN was super. She is asset to the rehab. Very good R.N. A super. I was in rehab for 3 months.
What did you like least about your stay? What could we improve?
Nothing. It's a good place.

Feb 09, 2021

What did you like best about your stay? What did we do well?
Mary, the book lady.

Feb 09, 2021

What did you like best about your stay? What did we do well?
You did everything well. You really save my life. [illegible]
What did you like least about your stay? What could we improve?
I had no complaints. Would refer your place to anyone.

Jan 19, 2021

What did you like best about your stay? What did we do well?
The opportunity to have a private room and have the room feel more comfortable than a hospital stay. Speech, Occupational and Physical Therapy sessions.

Jan 11, 2021

What did you like best about your stay? What did we do well?
Followed Covid 19 protocols. Aides friendly and helpful.
What did you like least about your stay? What could we improve?
Not many non-meat main choices powdered scrambled eggs.

Jan 11, 2021

What did you like best about your stay? What did we do well?
The care was wonderful and the aides friendly and caring.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Many of the nurses were very nice and helpful.

Dec 28, 2020

What did you like best about your stay? What did we do well?
I enjoyed having my food brought to me. By the way I liked the food.
What did you like least about your stay? What could we improve?
The stay was alright. I didn't care as we were not allowed to leave our rooms. John Valliere

Dec 01, 2020

What did you like least about your stay? What could we improve?
Quarantine. Could not leave room except for exercise in gym.

Dec 01, 2020

What did you like best about your stay? What did we do well?
Nurses were friendly to me. Big rooms.
What did you like least about your stay? What could we improve?
Beds too small.

Nov 30, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
When they have had suspected cases they've quickly gotten their staff either out of there or they've responded very quickly. They're doing a good job on testing as far as I can tell. I think overall they're doing a good job.

Nov 25, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No not really. We haven't been over there in so long with this virus thing.

Nov 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I think that the that's it for now. They're doing overall tremendous job.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything they do, they do it professionally. They do a perfect job.

Nov 05, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. As I said, we're very happy with the care he's getting down there and we have no problems. It's been a learning experience but the people down there are very helpful.

Nov 04, 2020

What did you like best about your stay? What did we do well?
Friendliness of the nurses and staff.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Genesis did the wonderful job for inviting the guardians and the family in Zoom meetings for their loved one's updates.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been transparent about COVID. They are very frequent in testing. They've been very good.

Oct 27, 2020

What did you like best about your stay? What did we do well?
I really enjoyed the staff. Great personality in all care providers. Took a great deal of interest in my progress.

Oct 27, 2020

What did you like best about your stay? What did we do well?
The best was the food. Good the maintenance and cleanliness. The aides were more caring than the nurses.

Oct 21, 2020

What did you like best about your stay? What did we do well?
Friendly and well trained staff.

Oct 21, 2020

What did you like best about your stay? What did we do well?
Discharge went well.
What did you like least about your stay? What could we improve?
Noise from other rooms (at times) and noise from hallway

Oct 02, 2020

What did you like best about your stay? What did we do well?
Your oatmeal for breakfast. It was the tastiest oatmeal I've ever eaten.

Sep 29, 2020

What did you like best about your stay? What did we do well?
The nurses were very helpful and friendly.

Aug 03, 2020

What did you like best about your stay? What did we do well?
Good team

Jul 23, 2020

What did you like best about your stay? What did we do well?
PT when provided was excellent too little PT. Constantly played around with meds but at least told me what they were.
What did you like least about your stay? What could we improve?
Wound care - other than the wound nurse, those dealing with the wound vacuum dressing really did not seem competent to do wound care. Wound got worse while I was there. Food - not healthy at all - full of salt and sugar - very little fresh food.

Jun 26, 2020

What did you like best about your stay? What did we do well?
I will go back.

Jun 02, 2020

What did you like best about your stay? What did we do well?
Everyone was courteous and friendly. Very helpful when I needed help. I highly recommend people go to your facility for rehab needs. Thank you.

Apr 20, 2020

What did you like best about your stay? What did we do well?
So pleased with the care in every dept. that Suzanne shared with me when I was not there and what I observed when I was there. In my nurse's training I will never forget when our instructor advised us to treat each patient like you wanted your mother.
What did you like least about your stay? What could we improve?
or father to be treated you all did just that from care management meetings with Mandy, OT, PT, LNA's, RN's, activity, dietary, etc. You are all loved and appreciated Suzanne got to leave Genesis 3/13/20, so happy within 2-3 days was very short of breath due to lung CA went to LRGH-FRH for skilled and palliative care. She went on to walk the golden streets of heaven 04/[illegible].

Mar 30, 2020

What did you like best about your stay? What did we do well?
That most everyone was very nice and met my needs.

Mar 25, 2020

What did you like best about your stay? What did we do well?
Everything
What did you like least about your stay? What could we improve?
Nothing

Mar 23, 2020

What did you like best about your stay? What did we do well?
Quality of the food was very good.

Mar 17, 2020

What did you like best about your stay? What did we do well?
The staff were terrific. Always a smile and warm greeting.
What did you like least about your stay? What could we improve?
Furniture in rooms need to be replaced and regular turn beds us "camp" bed many with old, well used mattresses.

Mar 06, 2020

What did you like best about your stay? What did we do well?
The friendliness of the nurses and nurse's assistants and the therapists were so nice.

Mar 06, 2020

What did you like best about your stay? What did we do well?
We had not heard not good things about. Home and were very surprised and thankful for the care received. The doctor said to let him know if things were not ok. We did not have to contact him.

Feb 25, 2020

What did you like best about your stay? What did we do well?
The PT and OT were excellent.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Everything but portions of meals were small.
What did you like least about your stay? What could we improve?
Bigger portions of food at meals.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Staff and meals.
What did you like least about your stay? What could we improve?
Sharing a bathroom.

Feb 07, 2020

What did you like best about your stay? What did we do well?
I believe the staff truly wants to do a great job. However, I do not believe the company provides them with the necessary tools to do so: ie: improper materials to wrap knee for showering - didn't know where to find a pillow.

Jan 27, 2020

What did you like least about your stay? What could we improve?
Food

Jan 08, 2020

What did you like least about your stay? What could we improve?
Lack of showers, even when requested.

Dec 19, 2019

What did you like best about your stay? What did we do well?
Your Physical Therapist people were very very good, nice personalities.
What did you like least about your stay? What could we improve?
Everything was perfect.

Nov 29, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It's a great facility. That's it.

Nov 29, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. For the type of work these poor people have to do and they work hard some days really hard for that type of work is unbelievably hard. It doesn't seem like it would be but it is and they have a lot of people to take care with and they do a really good job with it.

Nov 27, 2019

What did you like best about your stay? What did we do well?
The help.

Nov 27, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I have to tell you that I'm a Private Professional Guardian. And I deal with a lot of facilities and Laconia center really does a wonderful job taking care of patients. The only problem that I ever had with them is around sort of specialty things like ordering shoes or ordering compression stockings. Things like that, that doesn't always get done in a timely manner. But, everything else there, they exceed what I would expect from a facility.

Nov 19, 2019

What did you like best about your stay? What did we do well?
Friendly staff and homey.
What did you like least about your stay? What could we improve?
I am deaf and the staff was not able to communicate very well. Did not have marker for white board. When I pushed button it was a long wait.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Good care.
What did you like least about your stay? What could we improve?
You did it all.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Staff was friendly when available and engaged. Nurse Aide: Caroline is a gem!

Oct 29, 2019

What did you like best about your stay? What did we do well?
Hospitality people, meals.
What did you like least about your stay? What could we improve?
Boredom.

Oct 16, 2019

What did you like best about your stay? What did we do well?
The nurses were so nice! Pinpointing what was best for me. For pain and telling me what would no be good for me and I listened. LNA's and cleaning people "Excellent". The food was wonderful. I never missed a meal.
What did you like least about your stay? What could we improve?
Nothing!

Oct 10, 2019

What did you like best about your stay? What did we do well?
Cleanliness was great! As close as it could be to home (not like home but close)

Oct 10, 2019

What did you like best about your stay? What did we do well?
Some of the LNA's were very nice as well as some of nurses. I really liked my OT and PT staff.

Oct 10, 2019

What did you like best about your stay? What did we do well?
The physical therapy is excellent.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Best/Meals great! Variety great.

Oct 02, 2019

What did you like best about your stay? What did we do well?
This was my second stay at Genesis. I liked the surroundings, (illegible), distance from home. I knew what to expect and this aided my own recovery.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Nursing aides Annie and Tina were excellent.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Very friendly staff! Excellent food choices!

Oct 02, 2019

What did you like least about your stay? What could we improve?
The quality and amount of food. Going to cafe was much better.

Sep 13, 2019

What did you like best about your stay? What did we do well?
Staff very friendly