Hilltop Center - Ratings

Hilltop Center
4.3out of 5 - 77 Customer Satisfaction Ratings

152 Saddle Shop Road, Hilltop, WV 25855

4.3Overall Rating

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think Genesis should focus on small nursing homes because Hilltop is the only nursing home that doesn't have a huge outbreak. Bryan the administrator was great on keeping us informed. I they should highlighted on that.

Dec 02, 2020

Additional comments you would like the Center team to know?
I was treated like a King there.

Nov 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am not happy that we haven't been allowed access to her but I understand the reason but it's really frustrating. But I do understand and it's the only way to keep her safe. And I'll tough it out until things get to where they feel like it's safe but it's getting really frustrating. I appreciate the fact they're keeping everybody safe. I'm not complaining actually about their protocols and everything they've done to keep people safe and all that. I think they've done the very best. It's frustrating for me personally to not be able to visit my mother.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's hard to get through on the telephone sometimes. I called 3 times yesterday, and I got through to a person one time and never got to talk to anybody about him. Other than that, I think they do a great job taking care of my husband.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'd like to come and see him and talk back and forth.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They were excellent in all aspect.

Oct 29, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I've always been there for almost 3 years, and it's a wonderful place. I have told everybody that should I ever have to go to a nursing home, please send me there because it's clean. There's no odors. The people greet you and they'd go and hug him. They are nice to the people.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't have any concerns.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't have. We're just very pleased.

Jul 08, 2020

Additional comments you would like the Center team to know?
The food was good but the proportions wasn't enough. That's it.

Jun 05, 2020

Additional comments you would like the Center team to know?
I really had a good experience and everybody was really good to me.

Oct 14, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, Hilltop is one of the finest nursing facilities in the area.

Oct 11, 2019

Additional comments you would like the Center team to know?
I was well taken care of during my stay there. That was over a month.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
That is one of the most beautiful places I've ever been. Should I ever have to go to one it would be Hilltop.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It is a place I feel familiar and comfortable with.