Hidden Valley Center - Ratings

Hidden Valley Center
4.5out of 5 - 76 Customer Satisfaction Ratings

422 23rd Street, Oak Hill, WV 25901

4.5Overall Rating

Nov 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they are really doing a good job during Covid. We are very pleased with the care she gets and we're lucky to have somebody take care of her.

Nov 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
That's all I mean like i said everything he's been there about a year now a little over and so far I haven't have no trouble down there. And they all they just respecting and they respect us when we come down there. They've been good to us.

Oct 24, 2020

Additional comments you would like the Center team to know?
None

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a great job with this virus.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am very happy with the care that my mother receives as they go above and beyond.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff has been fantastic and the management has been outstanding. There's just a few times where the wheel chair was dirty. It has happens just a few times and that's the only concern I have. That's it.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Nope.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
excellent service and care

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
very satisfied with the care

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I wish we can go and visit them in there room.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I understand the survey and the purpose of having a survey but I think that the questionnaire is not being fair. Everything I said with high ratings are things I agree but there are also things that are not included in the survey like things that my mother is not happy about with the facility. That's it.

Sep 30, 2020

Additional comments you would like the Center team to know?
The food was not too good. They need to do better with it.

Aug 19, 2020

Additional comments you would like the Center team to know?
I want to thank them because she came out there pretty well.

Jul 29, 2020

Additional comments you would like the Center team to know?
They did very well.

May 29, 2020

Additional comments you would like the Center team to know?
The nursing staff was good to me.

Apr 15, 2020

Additional comments you would like the Center team to know?
No.

Apr 02, 2020

Additional comments you would like the Center team to know?
I really liked the staff over there, and I really liked the rehab center part of it over there.

Mar 30, 2020

Additional comments you would like the Center team to know?
None

Mar 03, 2020

Additional comments you would like the Center team to know?
I appreciate all that's been done for me and how great they treated me.

Dec 26, 2019

Additional comments you would like the Center team to know?
They treated me very good in there.

Dec 04, 2019

Additional comments you would like the Center team to know?
I particularly I love the therapy department.

Nov 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy with the care they're giving my mother at Hidden Valley.

Nov 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything was good in there and when I left, it was good.

Nov 04, 2019

Additional comments you would like the Center team to know?
My father was very happy there. He felt as so he made friends as long as he was happy, I felt good.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
As far as I know, everything's good. I've been impressed with them. Anytime I went in, he's clean.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They've been really good and they've helped him out a lot. The ones that I've met have been really nice, considerate and they'd answer any questions I have or anything. He said he doesn't like the food too well. They should maybe give them some better food sometimes. Every time I've been there, it's been clean.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They do really need to improve the kitchen. Like tonight, the carrots were so hard and they couldn't even eat them, and that wasn't just my mom, that was everybody in the dining room. They probably should work on keeping staff members off of their cellphones while they're feeding people or while they're walking down the hallways.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I feel that the Hidden Valley Center is a very good center. It's one of the best I've seen.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They're taking good care of my mom. I don't have any complaints at all. My mom was scared of where she was at before, but now she's very happy there. She feels very secured. They treated them like little babies there. They treat them really well at Hidden Valley.

Oct 10, 2019

Additional comments you would like the Center team to know?
They treated me well up there.

Aug 28, 2019

Additional comments you would like the Center team to know?
They were excellent. They were kind to me. I've seen them take care of their patients, and they treated them with such respect. They treated them with love. I had never been treated better in my whole life and I had never seen any place who had ever treated their patients with such patience. It was just an experience of goodness.