Heritage Center-West Virginia - Ratings

Heritage Center - WV
4.1out of 5 - 147 Customer Satisfaction Ratings

101 13th Street, Huntington, WV 25708

4.1Overall Rating

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
She was very well taken care of there. I do appreciate all the care and kindness they gave to her.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they have done a really good job of keeping the resident safe during covid 19 and through this situation. I am very appreciative of the efforts that they've gone through to do so.

May 29, 2020

Additional comments you would like the Center team to know?
The staff was excellent.

Apr 16, 2020

Additional comments you would like the Center team to know?
No. They were very nice there.

Dec 20, 2019

Additional comments you would like the Center team to know?
No. Very very pleased with his stay there. It was the best stay that he'd had out of all the ones that he'd stayed out before. He's getting ready to be placed again and we actually are hoping that he'd get placed there again due to how well it was.

Oct 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were very good. She's treated really well there. I'm very happy with where she is located. She's doing well there and I'm just glad that we were able to find a place like that where the staff is as good and the facility is as good as it is.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job and I appreciate everything that they do.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are amazing. They go above and beyond. They just do everything.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
She does not like the food at all. 

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think everything is pretty good.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Some things I got aggravated over like since it's on lockdown she stays in her room and she did not even have a TV. I thought she at least had a TV.  I'm impressed with the nursing home but nobody's perfect. 

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they do a good job.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They really keep me well informed.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been really helpful throughout this covid 19 and letting me know what's going on. They call me once a week to inform me how she's doing.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are very good in their responsibility.

Oct 23, 2020

Additional comments you would like the Center team to know?
I would like to commend the nurses. They were excellent. I had very few issues with any of the nurses but over all the whole nursing staff was great. All the employees were great.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We have a problem with the telephone. I think she needs a new phone there because she always tell us that she can't hear every time we call her.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's just been wonderful. I've never gone in there and I never know when I would be there. It's always clean there's never an odor.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I have been overall satisfied with my experience and that my brother has at Heritage. I am very pleased.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm just sad that because of the pandemic I can't visit her.

Sep 18, 2020

Additional comments you would like the Center team to know?
Everybody was very nice and I enjoyed everybody there.

Sep 11, 2020

Additional comments you would like the Center team to know?
Everything was good.

Jul 14, 2020

Additional comments you would like the Center team to know?
They are wonderful staff. They treated my husband with kindness, compassion and had knowledge of his condition and knew exactly how to take care of him. The staff there, working through the virus issue and everything like that, they were very cautious and used their PPE equipment as they should, and that was very important. We appreciate that.

Jul 07, 2020

Additional comments you would like the Center team to know?
They treated me so well and they are good to my family. The discharge was really good too, and I enjoyed it there.

Feb 03, 2020

Additional comments you would like the Center team to know?
That the staff was very nice.

Dec 17, 2019

Additional comments you would like the Center team to know?
I just think they did a really good job and I appreciate the care they gave her.

Nov 21, 2019

Additional comments you would like the Center team to know?
I think they've really done pretty good. Overall, I think everything was good.

Nov 06, 2019

Additional comments you would like the Center team to know?
The only complaint she had was the food. The food was terrible. She wasn't the only patient who's complaining about it.

Nov 05, 2019

Additional comments you would like the Center team to know?
We were very satisfied with his care.

Oct 22, 2019

Additional comments you would like the Center team to know?
They acted professionally and with compassion and once again I have no fault with them.

Oct 16, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
You had a guy down there that was the activity director named John, and he's not down there no more, but he was outstanding. The woman that took his place is good as well, but John was fantastic.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I have no complaints whatsoever. It's just been a godsend for me and my son. I'm so grateful for them and it's been a great experience for me. It's just wonderful. I just can't say enough about it and all the employees that I have met.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I had a few issues and they addressed it, but not as much as they probably should. It's under control now, but it took a little more time for them to address it than I thought it would.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
My dad has always been very particular about his appearance, and we try to keep his haircut and try to use the people down there to cut the hair and stuff, but sometimes, the lady wouldn't show up at all to do what she said she's gonna do.

Oct 10, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were all great with her. They all go above and beyond to be as accommodating as possible and they would inform me anytime anything goes on. They're just great. I couldn't ask for a better group of people that care for my mother.

Oct 10, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They do a good job. They don't have any TV in the place, which might be a good distraction for my mother, but other than that, the staff is very caring and very good. Considering it's a nursing home, I'm pretty happy with the care that she's receiving there.

Oct 10, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy with what's going on down there as far as taking care of her and stuff.

Sep 17, 2019

Additional comments you would like the Center team to know?
On the weekends they're a little bit short staffed. I know it wasn't their fault. They did the best they could. The rehab was wonderful. The nurses were very caring.