Heritage Hall West - Ratings

Heritage Hall West
4out of 5 - 112 Customer Satisfaction Ratings

61 Cooper Street, Agawam, MA 01001

4Overall Rating

Feb 11, 2021

Additional comments you would like the Center team to know?
Everything went well over there.

Feb 10, 2021

Additional comments you would like the Center team to know?
I did have some nurse's aides and tech's who were absolutely wonderful. 

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are very good advocate for the pts there and they are very active to protect the resident and I am very grateful for that.

Oct 22, 2020

Additional comments you would like the Center team to know?
They were good.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
As the outbreak was starting to come to a hit the Administrator was very pro-active in setting up zoom conferences with the family members of the residents. She gave us nightly updates and was very open to any comments that people had. I'm happy that my loved one is  there and I would recommend them.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would recommend them, but I think they need to work more with their communication between the nurse practitioner and the family.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am very pleased with her care.  Keep up the good work.

Sep 01, 2020

Additional comments you would like the Center team to know?
Everyone there were good people.

Aug 27, 2020

Additional comments you would like the Center team to know?
They need to have a better food.

Jul 23, 2020

Additional comments you would like the Center team to know?
It's a good place to go. It was really great.

Jul 23, 2020

Additional comments you would like the Center team to know?
I enjoyed the staff. They were very nice and easy to talk to and friendly.

Jul 15, 2020

Additional comments you would like the Center team to know?
It was amazing. I was so impressed with the protection of patients being in there with the pandemic going on. When I would ring for a nurse, I didn't have to wait long. I was just very pleased.

Jul 09, 2020

Additional comments you would like the Center team to know?
They did a very good job.

Jul 07, 2020

Additional comments you would like the Center team to know?
I was very pleased with everyone there. They were helpful.

Jun 24, 2020

Additional comments you would like the Center team to know?
I was very impress with the staff. They were excellent and treated me very well.

May 06, 2020

Additional comments you would like the Center team to know?
I would recommend that place to anybody.

Jan 16, 2020

Additional comments you would like the Center team to know?
They really took good care of me.

Jan 10, 2020

Additional comments you would like the Center team to know?
They were very kind and efficient.

Nov 25, 2019

Additional comments you would like the Center team to know?
My experience there were very good. I think the nurses and aides were excellent. The nurses, the social worker, the therapist, everybody was good. I would thank them for caring me. My only complaint was, you need to change the cook. The food is horrible.

Nov 22, 2019

Additional comments you would like the Center team to know?
I have no complain of the place. It was a good experience over there. I will go back if necessary.

Nov 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They need more staff.

Nov 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I would tell them to stop losing my mother's clothes. I have a mark her laundry and they still go missing.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The only concern I have is that Genesis does not provide a way to make payments online. They're so far behind technologically wise, so if they could get up to the century and create a portal where you can make e-checks or whatever you wanna do with it online, that would be great.

Oct 18, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything is perfect.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I like the way that things are conducted there. They have different strengths and weaknesses, but overall, I think they do a really good job. They have a lot of nice activities. I've always been able to talk with somebody down there if I needed to.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think that the people there have a very hard job, and they're doing a good job. They very well exceeded my expectations.

Sep 19, 2019

Additional comments you would like the Center team to know?
We are very happy with the care.