Heritage Hall North - Ratings

Heritage Hall North
4.3out of 5 - 198 Customer Satisfaction Ratings

55 Cooper Street, Agawam, MA 01001

4.3Overall Rating

Feb 25, 2021

What did you like best about your stay? What did we do well?
PT's were great and food services really worked with me. Nurses very good. Front desk (receptionist) wonderful.

Feb 18, 2021

What did you like best about your stay? What did we do well?
Caretakers & Therapy were wonderful 
What did you like least about your stay? What could we improve?
Food

Feb 09, 2021

What did you like best about your stay? What did we do well?
Having the Business Office Manager help me with matters.

Jan 11, 2021

What did you like best about your stay? What did we do well?
Care, food

Jan 11, 2021

What did you like best about your stay? What did we do well?
Everything was done well. Especially therapy was very attentive and compassionate. Everyone was kind and helpful.
What did you like least about your stay? What could we improve?
Probably the food.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The care was fine considering Covid.

Dec 28, 2020

What did you like best about your stay? What did we do well?
They encouraged me that things would get better, and gave real concern when I was in distress- they listened to me when I was having a hard time with my issues. I am so thankful for the care I got there it gave me a small sense of peace and it made things less painful.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The staff was enjoyable. They made me feel comfy and made me laugh throug h out the day. The nurses and aides were very good. Thank you

Dec 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they're doing a fantastic job during the pandemic.

Dec 01, 2020

What did you like best about your stay? What did we do well?
Helped with my rehab as best as they could under COVID restrictions. Made my stay as pleasant as possible. Very good care 
What did you like least about your stay? What could we improve?
Needed more fresh fruits for meals. Maybe afternoon snacks or evening snacks.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The business manager is excellent. The nursing staff is outstanding. The CNAs are trying to do significant job. The activities director is very accommodating.

Nov 04, 2020

What did you like best about your stay? What did we do well?
The care that I received on a daily basis.
What did you like least about your stay? What could we improve?
No complaints about my stay.

Nov 04, 2020

What did you like best about your stay? What did we do well?
Everything!

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. They've been very good. I've been informed. They're very good to my mom so I don't have any complaints.

Oct 20, 2020

What did you like best about your stay? What did we do well?
The nurses and cna's were wonderful. They were always there for you. Therapy was excellent and therapists were the best.
What did you like least about your stay? What could we improve?
the food could be improved

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm generally happy to most of the things that happened there. It's just the unreturned laundry is the issue.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff has been pretty wonderful with her. They're working the best that they can. They've actually been very good about letting me bring in some personal items. I've also been able to bring in specific food for her, so that it encourages her to eat because that's what we're dealing a lot with her right now. The social workers reach out to me on a regular basis. I was getting weekly phone calls even during the covid stuff to keep me updated as to what's going on. She has a couple of nurses that have been very good about reaching out to me when there have been issues. I really am very happy with how they've been and how they interact with my mother and how they interact with me.

Sep 23, 2020

What did you like best about your stay? What did we do well?
Practices were very good in regards to the Covid 19 virus. Everyone knocked before they entered my room and wore protective garments.
What did you like least about your stay? What could we improve?
The O.J. and mashed potatoes.

Sep 23, 2020

What did you like best about your stay? What did we do well?
The staff and atmosphere was good considering having to deal with all the restrictions due to Covid 19. The staff were very friendly and keeping us all safe.

Sep 15, 2020

What did you like best about your stay? What did we do well?
Staff was friendly and helpful.
What did you like least about your stay? What could we improve?
Nothing really!

Aug 18, 2020

What did you like best about your stay? What did we do well?
Nurse answered your call as soon as possible. Nurses willing to do as you asked without any problems at all.. Willing to do as you wanted if possible. Always friendly and helpful. 

Aug 11, 2020

What did you like best about your stay? What did we do well?
caring Occupation therapy and Physical therapy sessions.

Aug 07, 2020

What did you like best about your stay? What did we do well?
The therapists were kind and understanding.

Aug 03, 2020

What did you like best about your stay? What did we do well?
The staff was very caring and could not do enough for you. They were very friendly and very comfortable to talk to about anything.

May 12, 2020

What did you like best about your stay? What did we do well?
Food.

May 11, 2020

What did you like best about your stay? What did we do well?
Cherie Stack and her PT and OT team were wonderful! Each day they encouraged activities with compassion and positive attitude always going above any beyond what was expected especially during these challenging times.

Apr 29, 2020

What did you like best about your stay? What did we do well?
How well I was treated by all staff members. Everything!
What did you like least about your stay? What could we improve?
I liked everything very much.

Apr 24, 2020

What did you like best about your stay? What did we do well?
The food. It was excellent. The staff they were always very friendly. If you were tired when they wanted to take you to therapy- they'd let you rest and come back later. When I was scheduled to leave I told them that I really didn't feel well enough yet to go home and I asked them if I could stay for 2 more days. They said I could, and I feel much more ready after the 2 extra days. They pretty much let you watch TV as much as you wanted to and let you go to bed whenever. All in all I really enjoyed my stay there. (Except for my arrival)!!!

Apr 20, 2020

What did you like best about your stay? What did we do well?
Therapy and food.

Apr 14, 2020

What did you like best about your stay? What did we do well?
They were very nice to me. Thank you all

Apr 08, 2020

What did you like least about your stay? What could we improve?
You could improve the kitchen staff by making sure that everything ordered was on the tray every day something was missing.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Able to move around the place on my own. Very pleasant personnel.
What did you like least about your stay? What could we improve?
Amount of time for physical therapy.

Mar 31, 2020

What did you like best about your stay? What did we do well?
The day help were happy, helpful people lots of fun. Smiles and took time to listen to any problems. They really cared.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Therapy.
What did you like least about your stay? What could we improve?
Food.

Mar 25, 2020

What did you like least about your stay? What could we improve?
More information about therapy to family. Next steps on weekly basis.

Mar 25, 2020

What did you like best about your stay? What did we do well?
PA Turner- outstanding in every way. PT Denise- Skilled and professional. Nurses Kelli and Katie are caring and delightful. Discharge admin assistant- most helpful.

Mar 25, 2020

What did you like best about your stay? What did we do well?
Good staff- helpful at all time.

Mar 25, 2020

What did you like best about your stay? What did we do well?
The attention they I receive....
What did you like least about your stay? What could we improve?
I have no complaints

Mar 17, 2020

What did you like best about your stay? What did we do well?
The food was awesome. Physical therapy was good to highly recommend them Northeast rehab good.
What did you like least about your stay? What could we improve?
It was wonderful all around.

Mar 17, 2020

What did you like best about your stay? What did we do well?
The PT, OT & CNA's  were all excellent!

Mar 06, 2020

What did you like best about your stay? What did we do well?
The woman that worked with me in mornings was exceptional. She was kind, caring, professional and very helpful with showering, personal care and getting dressed. My PT experienced was also exceptional, I worked with Mary Ann. PT was my favorite thing to do!

Mar 06, 2020

What did you like best about your stay? What did we do well?
PT and OT were excellent. They did my laundry which was a tremendous help.

Mar 06, 2020

What did you like best about your stay? What did we do well?
My physical therapist Denise was top-notch. My O.T. Jenna was kind and very helpful with everything. Sincerely, Stephen

Mar 06, 2020

What did you like least about your stay? What could we improve?
Everything.

Mar 04, 2020

What did you like best about your stay? What did we do well?
Super therapy
What did you like least about your stay? What could we improve?
The food

Feb 25, 2020

What did you like best about your stay? What did we do well?
Food was excellent- facility was very quite. Shalana- LPN- was excellent. She did what she said she would and was very pleasant.

Feb 25, 2020

What did you like best about your stay? What did we do well?
I was comfortable in every way, staff was amazing. Special thanks Edwin, Cheryl (Physical therapy) Pam - CNA Cheryl, Michael (nurse) Kate (CNA) Kianna (CNA) Lisa (nurse) Sandra (CNN) Samuel (HSK) Maria (HSK) Cheryl Kitchen
What did you like least about your stay? What could we improve?
Suggestion White Board to specify daily staff for patient.

Feb 25, 2020

What did you like best about your stay? What did we do well?
All very good.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Good care and attention to my needs.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Entire staff were great - knowledgeable, willing to take care of individual requests.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Friendliness of staff. Most aides helpful and very pleasant especially Denise (CNA) and Edwin (CNA). Occupational Therapist Heather - always willing to help and very encouraging. Staff in "gym" were great and supportive. Nurse who gave me discharge medicines did a great job in alleviating anxiety.

Feb 19, 2020

What did you like best about your stay? What did we do well?
A very good stay. Everyone was friendly and helpful.
What did you like least about your stay? What could we improve?
Could not go into the bathroom most of the time because my roommate sat in front of the bathroom entrance. Went to a bathroom near the nurse's station.

Feb 11, 2020

What did you like best about your stay? What did we do well?
Professionalism and dedication to do their best everyday.

Feb 06, 2020

What did you like best about your stay? What did we do well?
The quality of physical therapy I received. From my observations of all the therapists on the staff, they all do a great job. The therapist I worked with was excellent. She pushed me when I needed it which was often. She had a great personality, and just an all around super person.

Jan 27, 2020

What did you like best about your stay? What did we do well?
The overall Therapists and nurses were very attentive and helpful. The aides and the cleaning personnel were very good to me.

Jan 27, 2020

What did you like best about your stay? What did we do well?
Nursing care was very good.

Jan 21, 2020

What did you like best about your stay? What did we do well?
Excellent overall care and support. Excellent physical and occupational therapy with Jenna and Sharon. Excellent communication on a daily basis with Katie Gave. Excellent assistance, as needed by all types of support staff. Excellent nursing support by all nurses who were always responsive and professional.
What did you like least about your stay? What could we improve?
The food was not great.

Jan 17, 2020

What did you like best about your stay? What did we do well?
I like the lunches with my family. Visits in a family room with friends.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Someone was always willing to try and fix what was wrong. Not always successfully

Jan 16, 2020

What did you like best about your stay? What did we do well?
I liked the staff working with me. They were very kind to me.

Jan 16, 2020

What did you like best about your stay? What did we do well?
I just wish the food was hotter.

Jan 03, 2020

What did you like best about your stay? What did we do well?
Received medicines on daily basis.

Jan 03, 2020

What did you like best about your stay? What did we do well?
The staff was great and did their best to meet all my needs and work with me to reach my goals for therapy.
What did you like least about your stay? What could we improve?
The discharge was not great. Some medicines and appointments were not made or sent to my assisted living.

Jan 03, 2020

What did you like best about your stay? What did we do well?
The Physical Therapy and Occupational Therapy was excellent and the therapists very helpful and friendly.
What did you like least about your stay? What could we improve?
The food.

Jan 03, 2020

What did you like best about your stay? What did we do well?
Kevin and Jenna were excellent, personable and professional. When I rang the call bell, the response was quick and my needs were met.
What did you like least about your stay? What could we improve?
I was transported to a follow-up appointment at my surgeon's daughter, Suzanne. Very poor communication in that instance.

Dec 19, 2019

What did you like best about your stay? What did we do well?
The staff was wonderful and did everything to please the patients
What did you like least about your stay? What could we improve?
I enjoyed my complete stay

Dec 19, 2019

What did you like best about your stay? What did we do well?
Staff, food, therapy.
What did you like least about your stay? What could we improve?
Arrival, Nursing staff.

Dec 13, 2019

What did you like best about your stay? What did we do well?
Occupational Therapists and Physical Therapists were best. Private room.

Dec 13, 2019

What did you like best about your stay? What did we do well?
Occupational and physical therapy excellent

Dec 13, 2019

What did you like best about your stay? What did we do well?
The attention and pleasant way I was treated made me feel like I had a family. Thanks for the kindness.

Dec 10, 2019

What did you like best about your stay? What did we do well?
You helped me get stronger so I could go home.

Dec 10, 2019

What did you like best about your stay? What did we do well?
The nursing staff was excellent. In particular Christine and the AP therapist Amy.
What did you like least about your stay? What could we improve?
The quality of bedding.

Dec 04, 2019

What did you like best about your stay? What did we do well?
Therapists were knowledgeable and detailed. They were attentive and helpful

Nov 19, 2019

What did you like best about your stay? What did we do well?
Physical Therapy was excellent!

Nov 14, 2019

What did you like best about your stay? What did we do well?
Therapies

Nov 14, 2019

What did you like best about your stay? What did we do well?
A. Overall the sense of physical security/safety. A sureness that whatever my need, the next person who comes (with or without my signaling) will be ready and willing to help me. B. Your physical therapy team is a dream. Often terribly busy but attentive to needs and respective of "person".

Nov 12, 2019

What did you like best about your stay? What did we do well?
Friendly competent nurse

Nov 06, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I really like her being there. Everything has been good. They call me when they have things that they need to give her. She seems to be happy there. They do go out of their way to make her food that she can eat or serve her more food that she can eat versus something that she has to chew. I think everything else is fine.

Nov 06, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, I think they're doing a fantastic job for my mom.

Nov 05, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they do a good job. I've had experiences with people in other nursing homes, and they say that this one is better.

Oct 31, 2019

What did you like best about your stay? What did we do well?
All the therapists were so dedicated and happy in their work. They could not do enough to help us improve!!

Oct 31, 2019

What did you like best about your stay? What did we do well?
There are 2 individuals who I especially want to recognize. Unfortunately, I don't know their last names, but I hope that my commendations will be reflected in this survey. First is my PT named Denise. She is a delight and made the rehab work meaningful and enjoyable. I have continued using her instruction after discharge. The 2nd commendation is the OT named Jenna. More than anyone else in my stay, she made me feel cared for, respected and important. More than anyone else, I want to recognize how special she is. KEEP HER HAPPY!

Oct 29, 2019

What did you like best about your stay? What did we do well?
The Physical therapy that I received and the nurses that gave me excellent care. I was delighted to have a private room.

Oct 29, 2019

What did you like best about your stay? What did we do well?
The P/T was remarkable. Everyone worked well with each other and every one focused on a very few patients. They would come to get you, if need be.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Great therapy group. Mix of meals selection.
What did you like least about your stay? What could we improve?
The awaking at night for blood pressure, then 15 minutes later to take medicines, then weight should be combined.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Friendly atmosphere of staff and professional therapy.
What did you like least about your stay? What could we improve?
Nothing was completely satisfied

Oct 24, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
For the people that don't have dementia, if they could do a movie day or some kind of talking reminiscing the old days or like a social hour would be nice. That's it.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Jenna was Fantastic as my OT and was a joy to see every time! Denise was Fabulous as my PT and Larry and Steve on the weekends! I would recommend it to anyone!! I really enjoyed having my own room too.
What did you like least about your stay? What could we improve?
Just the food not always following what I ordered.

Oct 16, 2019

What did you like best about your stay? What did we do well?
The staff

Oct 16, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy with my mother's care at Heritage Hall North

Oct 16, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were great over there. Everything was fine over there. The people were great.

Oct 14, 2019

What did you like best about your stay? What did we do well?
Everyone is nice.

Oct 10, 2019

What did you like best about your stay? What did we do well?
Food was good. Therapists were very patient. Physician were helpful in making me feel better. Nurses were always making sure that I was comfortable and pain tolerable.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Everyone was so nice. Helped me when I needed it

Oct 02, 2019

What did you like best about your stay? What did we do well?
Therapy

Sep 13, 2019

What did you like best about your stay? What did we do well?
Physical Therapist/Occupational Therapist was great. Nursing was top notch. All staff exemplified "caring"

Sep 13, 2019

What did you like best about your stay? What did we do well?
All the staff was very good to me. Also the nurses and the doctors.

Sep 13, 2019

What did you like best about your stay? What did we do well?
Everyone was compassionate and very knowledgeable in their field.
What did you like least about your stay? What could we improve?
Have a schedule for Occupational Therapy and Physical Therapy.

Sep 06, 2019

What did you like best about your stay? What did we do well?
Immediately addressed medical concerns upon arrival. Very friendly staff very responsive to requests except dietary. Pleasant environment. PT staff fabulous. Very attentive to needs many people PT, nsg, social work, physicians assistant.

Sep 06, 2019

What did you like best about your stay? What did we do well?
Very clean welcoming environment, responsive staff.

Sep 06, 2019

What did you like best about your stay? What did we do well?
Therapy was excellent. My experience at Heritage Hall was excellent. I would recommend Heritage Hall.
What did you like least about your stay? What could we improve?
Food

Sep 03, 2019

What did you like best about your stay? What did we do well?
Physical Therapy was amazingly good and helpful and I was having a very difficult time.