Heartland Villa Center - Ratings

Heartland Villa Center
4.8out of 5 - 24 Customer Satisfaction Ratings

8005 U. S. Highway 60 West, Lewisport, KY 42351-7079

4.8Overall Rating

Nov 30, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Mom was admitted in June. Right in the middle of covid. I know the staff has jumped through hoops to keep mom covid free. I don't believe I could have gotten better care for her anywhere else. The management at heartland has stepped up and is hands on. Love them dearly

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They've been doing a great job this year.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I really would like to get to see my dad. I know they do everything that the state allow them to but it's getting to where the family needs to be able to contact the patient.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They need more help. They were very good. They are very concern and take good care of him.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
When it comes to, because he is on Medicaid, it's hard to get through to people that take care of that. They don't have a lot of responsibility to do that.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They need to pay their CNAs more money. They don't get paid enough to do what they're doing.

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They are lot of people that try very hard and are good workers in the facility but there is really an odor issue in the hallways. The smell of urine is much more worse than 2 years ago. You can smell it right away when you step into the door.

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It is the finest facility in the area. I would recommend them to anybody. It would be nice if they have a grieving room.

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The only concern is the food. It's just lacking. It's not very exciting or innovatively prepared. I would like to see more fresh option like fruits and fresher vegetables. A greater variety and healthier options. That's it.