Hathorne Hill - Ratings

Hathorne Hill
4.3out of 5 - 235 Customer Satisfaction Ratings

15 Kirkbride Drive, Danvers, MA 01923

4.3Overall Rating

Feb 09, 2021

What did you like best about your stay? What did we do well?
Great care and respect.

Jan 28, 2021

What did you like best about your stay? What did we do well?
The responsiveness of the staff was excellent.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The nurses - the therapist were fun - the doctor was great - everything was very professional.
What did you like least about your stay? What could we improve?
I don't see how anything could be improved on. Everyone was wonderful to me.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Your staff and how they were right there to help us. They all took time to make sure we had what we wanted and needed, and with a great smile. Made one feel good to be with friendly staff. I have to say your food is the best. I would go back just for the food.

Dec 01, 2020

What did you like best about your stay? What did we do well?
My wife and I have been there 3 times each. This place is the best. 

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would highly recommend them. Everybody has been wonderful to my parents.

Nov 04, 2020

What did you like best about your stay? What did we do well?
All nurses, aides and anyone that came in to see me were very pleasant and upbeat. You have great people working for you.

Sep 29, 2020

What did you like best about your stay? What did we do well?
Your aides were wonderful and caring. When I was not happy with my meal they were always will to get me something else.
What did you like least about your stay? What could we improve?
I thought I would have more PT. I would have done better to come home to have (illegible) care take care of me. The reason I did not complete this form soon is I wanted to really think about my care there.

Sep 29, 2020

What did you like best about your stay? What did we do well?
The good care I had for ten long days. Thank you so much!!
What did you like least about your stay? What could we improve?
It was very hard for not being able to see my family. The food could be a little warmer when served.

Sep 01, 2020

What did you like best about your stay? What did we do well?
Food was very good. nursing staff was very helpful.
What did you like least about your stay? What could we improve?
Patients expected to stay in their rooms to prevent spread of Covid 19.

Jul 01, 2020

What did you like best about your stay? What did we do well?
Doctor was above and beyond- both personally and professionally.
What did you like least about your stay? What could we improve?
Improve upon the discharge policy. People were excellent but the policy was not as good.

Jun 02, 2020

What did you like best about your stay? What did we do well?
Very clean. People very helpful. Clinical team very good.
What did you like least about your stay? What could we improve?
Room too small.

Apr 24, 2020

What did you like best about your stay? What did we do well?
Everything
What did you like least about your stay? What could we improve?
Food

Apr 08, 2020

What did you like best about your stay? What did we do well?
The therapists were excellent as was the food. Didn't realize how large the center was and so clean.

Apr 03, 2020

What did you like best about your stay? What did we do well?
The facility was in excellent condition.

Mar 17, 2020

What did you like best about your stay? What did we do well?
Every time I asked a staff member for help, they dropped everything to help me!

Mar 13, 2020

What did you like best about your stay? What did we do well?
The staff was very nice and made me feel welcomed.
What did you like least about your stay? What could we improve?
The food service. Nothing heart healthy or good for diabetics - need to have more healthy choices available for people on special or restriced diets.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Friendly staff, food very good. There were timely notifications of my schedule for therapy.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Had been there before with good results. So that's why I opted to go back. Everyone was congenial and welcoming. I highly recommend Hathorne Hill.

Mar 06, 2020

What did you like best about your stay? What did we do well?
The people were all great!
What did you like least about your stay? What could we improve?
Length of time there because of the antibiotics I needed for a month.

Jan 03, 2020

What did you like best about your stay? What did we do well?
The nursing staff was excellent. I really appreciated their prompt attention to my pain needs. The Physical Therapy program is excellent and those in charge do an excellent job and are very caring.

Oct 31, 2019

What did you like best about your stay? What did we do well?
The staff was for the most part was compassionate. Went above and beyond.

Oct 10, 2019

What did you like least about your stay? What could we improve?
Nothing! Keep up the good work and keep smiling!!

Oct 02, 2019

What did you like best about your stay? What did we do well?
I desired and received a private room. I was permitted to enjoy my meals in my room, rather than the dining room, also my choice. I appreciated this! I found all staff from nursing attendants to head of facility attentive to my requests and respectful of my wishes, as they focused on my health and well-being. I highly recommend Hathorne Hill as a rehab facilities, Nurses OT and PT all terrific.

Feb 09, 2021

What did you like best about your stay? What did we do well?
Meals.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Provided quality care and excellent physical therapy to get me home safely.  The activities staff and bingo was so much fun.

Dec 10, 2020

What did you like best about your stay? What did we do well?
Everything was very good.

Dec 01, 2020

What did you like least about your stay? What could we improve?
Coffee, bed

Dec 01, 2020

What did you like best about your stay? What did we do well?
Been there before and was pleased with the facility and care.
What did you like least about your stay? What could we improve?
Nothing as everywhere was dealing with COVID.

Dec 01, 2020

What did you like best about your stay? What did we do well?
The food.
What did you like least about your stay? What could we improve?
Communication with family.

Nov 12, 2020

What did you like least about your stay? What could we improve?
Food, not being able to leave room or see family.

Nov 06, 2020

What did you like best about your stay? What did we do well?
He loved the staff and how attentive they all were towards him and his needs.

Oct 07, 2020

What did you like best about your stay? What did we do well?
Everything

Sep 23, 2020

What did you like best about your stay? What did we do well?
People helping me.

Sep 15, 2020

What did you like best about your stay? What did we do well?
The registered nurses were lovely, all of them. 2 were exceptional.

Sep 01, 2020

What did you like best about your stay? What did we do well?
The people! A very welcoming group- great atmosphere! As far as I was concerned, everyone did everything more than well. I've been back twice and if my condition demands it, you may see me again. Absolutely nothing.

Aug 25, 2020

What did you like best about your stay? What did we do well?
All nurses and therapists were so friendly and were understanding. I love your staff and if I need any further help I would be back. The Therapists did a great job with me. I don't want to mention names because I might forget someone name. Great job and keep up the good work. Some kind of recognition should be shown. Maybe a party.
What did you like least about your stay? What could we improve?
Nothing.

Aug 11, 2020

What did you like least about your stay? What could we improve?
The food more variety

Jun 11, 2020

What did you like best about your stay? What did we do well?
Physical Therapy was the best

May 07, 2020

What did you like best about your stay? What did we do well?
The staff treated me with respect.
What did you like least about your stay? What could we improve?
The food.

May 01, 2020

What did you like best about your stay? What did we do well?
Timely care and empathy and friendliness from all staff. Detailed infection monitoring and medication treatment in spite of Corona virus.
What did you like least about your stay? What could we improve?
Corona virus restricted family contact and room isolation which made things miserable at times. Restricted participation socially to others and adversely affected P.T and O.T but it is A plus facility and I would recommend it to anyone.

Apr 13, 2020

What did you like best about your stay? What did we do well?
The room was large and comfortable.
What did you like least about your stay? What could we improve?
There were some inconsistencies in therapy scheduling and duration of time made available.

Apr 08, 2020

What did you like least about your stay? What could we improve?
I wish more interaction in dining areas such as trivia or camps or even a movie or music for transitional care.

Apr 08, 2020

What did you like least about your stay? What could we improve?
Every one on staff was great. If I had to I would come back. 

Apr 08, 2020

What did you like best about your stay? What did we do well?
Concern of staff for my well being in all but one area 

Mar 31, 2020

What did you like best about your stay? What did we do well?
I have no complaints. Therapy was excellent and staff were great. 

Mar 13, 2020

What did you like best about your stay? What did we do well?
Family atmosphere.
What did you like least about your stay? What could we improve?
Food

Mar 06, 2020

What did you like least about your stay? What could we improve?
Warmth of food on trays.

Mar 02, 2020

What did you like best about your stay? What did we do well?
Everything

Feb 25, 2020

What did you like best about your stay? What did we do well?
I was very comfortable with the entire operation.
What did you like least about your stay? What could we improve?
The food didn't really excite me.

Feb 24, 2020

What did you like best about your stay? What did we do well?
Therapy
What did you like least about your stay? What could we improve?
Food

Feb 19, 2020

What did you like best about your stay? What did we do well?
The help everyone was helpful. The food was very good.

Feb 11, 2020

What did you like best about your stay? What did we do well?
The therapy group was excellent.

Feb 11, 2020

What did you like best about your stay? What did we do well?
Can't say enough. My wife was there also.
What did you like least about your stay? What could we improve?
Everything was great. 

Feb 07, 2020

What did you like least about your stay? What could we improve?
The food was terrible.

Feb 07, 2020

What did you like best about your stay? What did we do well?
Physical Therapists were very good, helpful, were understanding of my limitations.

Feb 07, 2020

What did you like best about your stay? What did we do well?
Location of bedrooms. Gives some privacy but still able to communicate.
What did you like least about your stay? What could we improve?
Communicating

Feb 07, 2020

What did you like least about your stay? What could we improve?
This is a small matter, but your kitchen could cook the vegetables more, also the pasta. They were both too al dente for my taste and I had to send them back uneaten.

Jan 27, 2020

What did you like best about your stay? What did we do well?
Most of the nursing and CNA staff were excellent, on top of medicines and their timing. Calls were answered almost immediately and handled accurately. The physical therapist was enjoyable and efficient an the nurses were excellent, pleasant and went above and beyond what I had expected.

Jan 21, 2020

What did you like least about your stay? What could we improve?
Nothing! Everyone was wonderful - never want to ever go to any other center.

Jan 21, 2020

What did you like best about your stay? What did we do well?
Help were prompt to assist. I was aware of things available to enjoy 
What did you like least about your stay? What could we improve?
No sleep! The facility needs to purchase a couple of heated food carts to deliver food to rooms. Always cold. Cloth can be purchased that deadens sound between rooms for doorways. Schedules delivered middle of the night.

Jan 16, 2020

What did you like best about your stay? What did we do well?
The facility is very nice and I like that the rooms are big and separate enough that there is a semblance of privacy. The gym is well-equipped.

Jan 16, 2020

What did you like best about your stay? What did we do well?
The care and compassion of your staff!

Jan 08, 2020

What did you like best about your stay? What did we do well?
After having my wife in one half dozen rehab homes "Your Place" can't hold a candle to them. The difference is between night and day. Everything from the greetings at the front door to how clean you keep this place. It was a pleasure to have spent 21 days at your home. 

Jan 08, 2020

What did you like best about your stay? What did we do well?
Meal times were very good. Conversation times - got to know new people. Therapists were noticeably kind to each other!!! Provided a nurses etc were well trained.

Jan 03, 2020

What did you like best about your stay? What did we do well?
They took good care of me.
What did you like least about your stay? What could we improve?
None.

Jan 03, 2020

What did you like best about your stay? What did we do well?
Physical and Occupational Therapy-all were excellent. Speech therapy was also good.
What did you like least about your stay? What could we improve?
Discharge- I believe discharge date was too early. Could have greatly benefited from a few more days of Physical Therapy and Occupational Therapy. Rules were explained. We opted not to appeal, but more emphasis should be placed on age, mental capacity and living situation when the benefit.

Dec 19, 2019

What did you like least about your stay? What could we improve?
I can't see where you could improve. Keep on doing what your doing. It seems to be working. I'll mention your facility to people. I  highly recommend you.

Dec 19, 2019

What did you like best about your stay? What did we do well?
The private room.

Dec 19, 2019

What did you like least about your stay? What could we improve?
None.

Dec 10, 2019

What did you like least about your stay? What could we improve?
- The food was not good. - I am quite forgetful and needed help knowing that I could eat in the dining room.  At discharge the nurse went-over my instructions before my daughter arrived.

Nov 26, 2019

What did you like best about your stay? What did we do well?
The physical and occupational therapy was very good, outstanding!

Nov 19, 2019

What did you like least about your stay? What could we improve?
The meals were good but were never hot.

Nov 19, 2019

What did you like best about your stay? What did we do well?
Some of the staff were excellent. The nurses were all good.

Nov 14, 2019

What did you like least about your stay? What could we improve?
No complaints. Everyone from reception, medical staff and the cleaning staff were wonderful. One of the better rehabs that my family has experienced.

Nov 12, 2019

What did you like least about your stay? What could we improve?
Food and amount.

Nov 12, 2019

What did you like best about your stay? What did we do well?
The food was better than most. Staff was compassionate.

Oct 29, 2019

What did you like best about your stay? What did we do well?
A private room experience in a two-bed room

Oct 22, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Keep up the good work. I have no negativity whatsoever about Hathorne Hill. They have gone beyond our expectations.

Oct 10, 2019

What did you like least about your stay? What could we improve?
Communication between all persons responsible for the care received.

Oct 10, 2019

What did you like best about your stay? What did we do well?
The therapists helping me to walk to my former ability (not perfect,but less stressful)

Oct 10, 2019

What did you like best about your stay? What did we do well?
PT was very well done, did not need much OT. Nursing staff were very good.
What did you like least about your stay? What could we improve?
I know food is difficult. It was pretty good. I would have preferred more fresh fruit choices. Most of the time it was hot.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The staff was so nice.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Everybody was very good and caring

Oct 02, 2019

What did you like best about your stay? What did we do well?
Nursing was good. OT and PT very knowledgeable and helpful.

Oct 02, 2019

What did you like best about your stay? What did we do well?
I know this facility is relatively new and very clean. I didn't have a private room, but the set up of the semi private room was great to have my own room with the curtain was wonderful. Every staff member was wonderful from the cleaning staff , RN's, Therapists and Secretaries. If I has to be in Rehab this was a great pace to be!
What did you like least about your stay? What could we improve?
Everything was great as Rehabs go! I wish I didn't have to go to Rehab! This was a great experience as far as Rehabs go! The only thing I would attempt to fix would be the food, sometimes it was cold and to have salt and pepper available at every table.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Smiled and addressed me by name. Heard me when I felt limited or in pain. Option of eating in room instead of dining area.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The therapists were wonderful, Professional, kind and hard working. The Social worker and the NP were great.