Harris Hill Center - Ratings

Harris Hill
4.4out of 5 - 74 Customer Satisfaction Ratings

20 Maitland Street, Concord, NH 03301

4.4Overall Rating

Dec 28, 2020

What did you like best about your stay? What did we do well?
The food.

Dec 28, 2020

What did you like best about your stay? What did we do well?
I like the therapists I had- I liked some of the meals they served.

Dec 28, 2020

What did you like least about your stay? What could we improve?
The meals when I got them they were just warm. Find a way to make them a little warmer.

Dec 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Dec 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The maintenance not being diligent in taking care of the individuals needs.

Nov 23, 2020

What did you like best about your stay? What did we do well?
Comfortable, warm and very accommodating. Staff was great and catered to my needs.
What did you like least about your stay? What could we improve?
Laundry needs improvement. They lost a coup items of mine and I got clothing that was not mine.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Im happy with the care that she gets nas treated her with dignity. I don't want to see him anywhere else but there.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 17, 2020

What did you like best about your stay? What did we do well?
The staff was great. I felt safe and secure.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I've been very pleased they way they managed covid out.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 06, 2020

What did you like best about your stay? What did we do well?
Bingo nurses Had a great time

Nov 05, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to see if they can create more activities revolving around an exercise type of an event.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to see if they can create more activities may be revolving around on exercise type of an event.

Oct 21, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have a lot of turnover so communications has been challenging. It's kind of hard into getting responses from questions. That's it.

Oct 20, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very pleased with the facility especially from the time when pandemic started.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Her primary nurse is great, knows her well, take care of her well. But, when she's not around it's seems like she's not aware what's going on. If she gets sick it's seems to be progress. Like a colds or whatever without having any specific attention or because they are understaffed or maybe they don't have time to see that she's getting a cold or congested or whatever. But, if the regular nurse is there she's on top of it and she handles it and gets what she needs. So, I'm just worried that sometimes she is not there for a few days because it's a weekend or whatever that's when something goes around. But I love it the staff there compared to the other places. They're doing well.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Only the food and since they have the CoVid. I don't think they have totally worked out the visiting situation. I like to visit her when I was out there everyday and have to call to make an appointment for that. And then we have to sit there for 20 minutes outside with our mask on which I understand and an aide right beside my mother. And she was not able to hear that well . So all and all, the visits were not very productive. And she was not really happy about it. But I guess that's all they can do. I guess in this situation. Now we're back in Florida and I don't know how their visit situation is going to be. Because of cold in New Hampshire. So I think they need to work on that and also she would say to me, the girl on the phone have one visit per week. And because we have to be fair for everybody. But my Mother would say that nobody gets any visits. So I would like to have come, bee able to visit with her everyday for the 20 minutes. But that did not happen. So I think they need to work on that.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I'm good to go.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The only reason that I don't give them a five because there is only one elevator and it's a pain in the butt and then the room that he's in is very, very small and there's two people in there so there's very little privacy in that regard.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We are just fortunate that the facility is not far from our businesses and it's convenient.

Jul 23, 2020

What did you like best about your stay? What did we do well?
Best staff, great food.

Jul 23, 2020

What did you like best about your stay? What did we do well?
The food! Helped me get home. The food!

Jul 01, 2020

What did you like best about your stay? What did we do well?
Staff, getting what I needed.

Jul 01, 2020

What did you like best about your stay? What did we do well?
Clean, I like the people. They treated me well.

Jun 16, 2020

What did you like best about your stay? What did we do well?
Compassion of all staff whom I encountered. Quality of nurse and Doctors excellent.
What did you like least about your stay? What could we improve?
Room size was too small. Meals were just adequate.

Jun 08, 2020

What did you like best about your stay? What did we do well?
Nurse Tim - He really liked.

Jun 02, 2020

What did you like best about your stay? What did we do well?
Therapist and staff.

Apr 08, 2020

What did you like best about your stay? What did we do well?
Things did not go well because of multitude of Corona virus restrictions.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Tim - 1st shift Abigail - nights Both worked hard and efficiently good people and good to me.
What did you like least about your stay? What could we improve?
Facilities run down - need updating, replacing bedding, furniture.

Feb 17, 2020

What did you like best about your stay? What did we do well?
The staff were very kind, friendly, and compassionate!

Feb 11, 2020

What did you like best about your stay? What did we do well?
Physical Therapist.

Jan 16, 2020

What did you like best about your stay? What did we do well?
The nursing techs (who did all the work!) were wonderful and caring.
What did you like least about your stay? What could we improve?
OT and PT did not push me enough in my progress. I walked only 4 days out of 17. They also did not show up for a few scheduled appointments. Equipment could have been better!

Dec 13, 2019

What did you like best about your stay? What did we do well?
Regular staff- LNA's, Nurses, Therapists is kind and helpful. Also, administration, kitchen and cleaning staff. Quiet building location of Harris Hill. Help when I needed it. Care and encouragement.

Nov 26, 2019

What did you like best about your stay? What did we do well?
She know they all are good. Nice kind people all from work good for excellent good John L. Campbell caregiver (illegible) V (illegible)

Nov 12, 2019

What did you like best about your stay? What did we do well?
The attention of the aides and the therapists.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Every one were pleasant and tried very hard to get answers to my questions.
What did you like least about your stay? What could we improve?
I thought the food must not always as described more veggies and fruit. (But the only my-feeling-) I'm sure the majority were very satisfied.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I find the facility to be overall excellent. The people in there are particularly good. That's it.

Oct 17, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
My mom is bless with the number of caregivers that are really outstanding. We are appreciative for all the work they have done to my mom. That's it.

Oct 15, 2019

What did you like best about your stay? What did we do well?
The PT and OT therapists were always nice.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Server was as good till the time of my stay.
What did you like least about your stay? What could we improve?
My stay was as good as could be If I need your service by care I would use your car.

Sep 13, 2019

What did you like best about your stay? What did we do well?
Allowed me to be close to home. Allowed my wife to visit anytime. Was pet friendly. Staff encouragement.

Sep 13, 2019

What did you like best about your stay? What did we do well?
Bingo. Social activities- ice cream socials. Alex top notch. Good crazy.
What did you like least about your stay? What could we improve?
No trouble with anything or anyone. Didn't want to leave. Going to miss my second family. Thanks to all.

Sep 13, 2019

What did you like best about your stay? What did we do well?
Staff made me feel at home. They were helpful and patient.
What did you like least about your stay? What could we improve?
The food. The pasta was over cooked. It was mushy.