The Village at Northrise, The Hallmark - Ratings

The Village at Northrise
4.5out of 5 - 244 Customer Satisfaction Ratings

2882 N. Roadrunner Parkway, Las Cruces, NM 88011-0853

4.5Overall Rating

Mar 31, 2020

What did you like best about your stay? What did we do well?
The health care workers were compassionate and helped me a great deal. The rehab workers are absolutely wonderful.

Mar 17, 2020

What did you like best about your stay? What did we do well?
I felt well cared for. They know me by name. It made me feel wanted.

Nov 17, 2020

What did you like best about your stay? What did we do well?
Food is great 

Oct 30, 2020

Please use the space below for any comments, suggestions, or concerns
No, I'm good.

Oct 14, 2020

What did you like best about your stay? What did we do well?
PT treated with kindness always. Overall nice to everyone!

Oct 02, 2020

What did you like best about your stay? What did we do well?
Was satisfied with my room.

Oct 02, 2020

What did you like best about your stay? What did we do well?
The concern and consideration of the therapists in relation to the fact that I was there because of a fractured hip and also that I'm 94 years old. They were super!

Sep 23, 2020

What did you like best about your stay? What did we do well?
The staff was very helpful. Candance, Lance and some of the others I cant remember the name. Best hang on to Candance and Lance. They treated me so good. Mr Daulton.
What did you like least about your stay? What could we improve?
I was pleased with a place to help me [illegible]

Jul 23, 2020

What did you like least about your stay? What could we improve?
Everyone did. The bed was not very comfortable. But considering my pelvis and L-1 spine was fractured not sure if anything would have been.

Jul 01, 2020

What did you like best about your stay? What did we do well?
You did everything well.
What did you like least about your stay? What could we improve?
I like to ride the wheelchair. Everything is fine.

Jun 16, 2020

What did you like best about your stay? What did we do well?
The therapists, RN's, LPN's and aides were wonderful.
What did you like least about your stay? What could we improve?
Could use new bedspreads.

Jun 02, 2020

What did you like best about your stay? What did we do well?
Four nurses outstanding and pill provider Ted, Dallas, Victoria, Olga, Susan.

May 21, 2020

What did you like best about your stay? What did we do well?
Everything.

May 07, 2020

What did you like least about your stay? What could we improve?
Everything they couldn't have done anything better.

Apr 08, 2020

What did you like best about your stay? What did we do well?
The welcome into the facility. I was not there long enough to judge anything else.
What did you like least about your stay? What could we improve?
The small rooms with two to a room.

Mar 31, 2020

What did you like best about your stay? What did we do well?
The therapy department scores high. Nurses were very helpful and jolly.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Food was good, excellent. Care was good.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Therapist went far and above what was expected.

Feb 10, 2020

What did you like best about your stay? What did we do well?
I needed clothes to wear when I got here and they went out and got me clothes and shoes.

Feb 04, 2020

What did you like best about your stay? What did we do well?
Everything, All staff and nurses are the best in town. CNA's are friendly and caring. It was the only place I considered putting my mother several years ago. I was happy with my decision to come here.

Jan 28, 2020

What did you like best about your stay? What did we do well?
The environment, how activities were provided daily, encouragement in therapy and CNA's with their prompt care.

Jan 27, 2020

What did you like best about your stay? What did we do well?
Friendliness of all staff members, how they handle concerns of patients, helping family members. Keeping family members aware of patient's medical status.

Jan 23, 2020

What did you like best about your stay? What did we do well?
I thought everyone was diligent.

Nov 25, 2019

What did you like best about your stay? What did we do well?
I liked everything and everyone.

Nov 17, 2019

What did you like best about your stay? What did we do well?
The popcorn during activities.

Nov 17, 2019

What did you like best about your stay? What did we do well?
The optimistic attitude of therapy and a willingness to adapt to the patients problems. It isn't easy to make therapy fun but the team effort got great results. The willingness to help with any problem you may have was wonderful.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Some staff who knew me previously were warm and welcoming.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Everyone was very kind and helping to my needs and my family (daughters). Thank you!
What did you like least about your stay? What could we improve?
The patients room are a bit small.

Oct 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
My mom is deaf and if they could have a course or an activity that can motivate her to learn sign language it would be a great help. I wish the food could be a little better.

Oct 20, 2019

What did you like best about your stay? What did we do well?
The staff were very professional. Thankful for their care.
What did you like least about your stay? What could we improve?
Maybe changing the bed sheets more often, at least every other day.

Oct 20, 2019

What did you like best about your stay? What did we do well?
Service was excellent, so was the food.

Oct 20, 2019

What did you like best about your stay? What did we do well?
Speech therapy and kitchen helped a lot.
What did you like least about your stay? What could we improve?
Don;t get enough syrup and butter for pancakes. 1 butter and 1 syrup for 2 pancakes is not enough.

Oct 20, 2019

What did you like best about your stay? What did we do well?
We are completely satisfied and impressed with the compassion, understanding and your willingness to provide for our father's care and needs.
What did you like least about your stay? What could we improve?
No issues as they were addressed and resolved with no problems.

Oct 20, 2019

What did you like best about your stay? What did we do well?
Free time to rest, very helpful staff.
What did you like least about your stay? What could we improve?
Noise in the common areas; we can hear it in the patient rooms. Tell people to keep it down.

Oct 10, 2019

What did you like best about your stay? What did we do well?
The entire medical staff was sharp, alert and on the hall regarding all medical issues, including potential problems.
What did you like least about your stay? What could we improve?
More high fiber, high bulk food.

Oct 10, 2019

What did you like best about your stay? What did we do well?
Once therapy permitted me to eat, the food was good. When my relatives visited me they were well treated by all the nurses.The therapists were the best.

Oct 10, 2019

What did you like best about your stay? What did we do well?
All the stay was wonderful! Very (illegible) atmosphere! (illegible) greeted me and make me feel at home. Also when I arrived with (illegible)
What did you like least about your stay? What could we improve?
Nothing the Village has it (illegible) out. Couldn't (illegible) have been in a better rehab.

Oct 03, 2019

What did you like best about your stay? What did we do well?
Everything was well done. They made me feel like as if I was at home. Everybody was very friendly and good to my wife and me.

Oct 02, 2019

What did you like least about your stay? What could we improve?
When I first arrived, I knew nothing about the place. No one explains anything.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The Therapy

Sep 17, 2019

What did you like best about your stay? What did we do well?
Actually put me on the road to recovery. (I realized actual recovery will take much longer.)

Sep 13, 2019

What did you like best about your stay? What did we do well?
The kindness of the staff. The promptness when I needed something.
What did you like least about your stay? What could we improve?
The light coming into the room at night. Ventilation blinds didn't keep out light and door to lobby open all night. (I need complete darkness to sleep).

Sep 10, 2019

What did you like best about your stay? What did we do well?
The therapist are very good and the staff is caring and friendly.
What did you like least about your stay? What could we improve?
The room is too small, sometimes the food is not so good and waking up at 5-5:30 am.

Sep 06, 2019

What did you like best about your stay? What did we do well?
I like the way the staff treats people.

Sep 06, 2019

What did you like best about your stay? What did we do well?
The facility was overall pretty good.

Sep 04, 2019

What did you like best about your stay? What did we do well?
Listening to requests and finding solutions.

Sep 03, 2019

What did you like least about your stay? What could we improve?
I like all the help I needed. Everyone was fantastic.

Aug 29, 2019

What did you like best about your stay? What did we do well?
Recreation Director, CNA and Social Services staff were very good. Good beauty work in the hair salon the day we left.

Aug 29, 2019

What did you like best about your stay? What did we do well?
CNA takes excellent care of the patients.