Elaine Center at Hadley - Ratings

Additional comments you would like the Center team to know?
They did very well.

Additional comments you would like the Center team to know?
No. I mean it was difficult because no visitors but that had nothing to do with the people taking care of me. They were very nice.

Do you have any comments, suggestions or concerns you'd like to tell me?
I was very satisfied.

Do you have any comments, suggestions or concerns you'd like to tell me?
No. It's all positive. It's a beautiful place, it's airy, it is in a nice area, the views are beautiful of grass and meadows. I think all of the staff is very attentive to whatever concerns I have. The aides are very good. They also care very much about my ability to communicate with the patient, very accessible. I think the leadership there are very good during this pandemic. They put the patient's safety first. They care very much about the patient. And they care for the families, they understand the families and they communicate with the families. I get calls from them all of the time.

Do you have any comments, suggestions or concerns you'd like to tell me?
They seem to be doing a decent job with her. We're happy that during the pandemic that they've been able to give us visitation and we're happy the way the visitation had been working.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
I%E2%80%99m very impressed with the care that she received there. She had corna virus and they took very good care of her and I think it saved her life.

Do you have any comments, suggestions or concerns you'd like to tell me?
All the staff, regular staff, thank you so much for all that they did.

Do you have any comments, suggestions or concerns you'd like to tell me?
She seems like she's doing okay.

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I really address all my issues with them anyway and they take care of them.

Do you have any comments, suggestions or concerns you'd like to tell me?
The food is terrible. They did a fantastic job during this Covid. The people need they hair to be done.

Do you have any comments, suggestions or concerns you'd like to tell me?
The only issue that we have is the laundry services.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
I think they're great and I feel safe.

Additional comments you would like the Center team to know?
Not at all. It's my 3rd time there and its perfect.

Additional comments you would like the Center team to know?
I really praise them because they work as a lovely team.

Additional comments you would like the Center team to know?
You should work on your food. I didn't care for it.

Additional comments you would like the Center team to know?
The nurses were very nice to me and they worked very hard.

Additional comments you would like the Center team to know?
They do a decent job. They did well and did not get any infection.

Additional comments you would like the Center team to know?
There were a lot of times where there's not much attention, and we had to work hard to get attention for a couple things that we needed. I think they were kinda short-staffed, but that was understandable. I was glad that I could be there a lot, otherwise, it would've been difficult for him because he has vision issue and he couldn't do much for himself. The attention to calls to request for things was a little slow, but everybody was really nice.

Additional comments you would like the Center team to know?
Their treatment was great. They got me all squared away so I could come home. I appreciate it.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
The food was very poor. They are trying to make the menu an attractive thing, but still it doesn't look good. The food is always cold and they knew about it, but they never done anything.

Additional comments you would like the Center team to know?
The bed was small but other than that, the staff was really prompt and helpful.

Additional comments you would like the Center team to know?
They just need to improve their menu.

Additional comments you would like the Center team to know?
The PT, OT, speech, all the nurses and aides, they were excellent.

Additional comments you would like the Center team to know?
It was a wonderful place to be. They are very helpful for me to get home well. I will recommend the place.

Additional comments you would like the Center team to know?
All the nurses and staff are really good.

Additional comments you would like the Center team to know?
Their PT department was terrific. I thought they did a great job. Most of the girls, the CNAs, they were also terrific. They did a wonderful job too.

Additional comments you would like the Center team to know?
It's an excellent facility and I was definitely treated very well. The nursing staff was very professional.