Elaine Center at Hadley - Ratings

Elaine Center at Hadley
4.4out of 5 - 96 Customer Satisfaction Ratings

20 North Maple Street, Hadley, MA 01035-9715

4.4Overall Rating

Feb 01, 2021

Additional comments you would like the Center team to know?
They did very well.

Dec 17, 2020

Additional comments you would like the Center team to know?
No. I mean it was difficult because no visitors but that had nothing to do with the people taking care of me. They were very nice.

Dec 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I was very satisfied.

Dec 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. It's all positive. It's a beautiful place, it's airy, it is in a nice area, the views are beautiful of grass and meadows. I think all of the staff is very attentive to whatever concerns I have. The aides are very good. They also care very much about my ability to communicate with the patient, very accessible. I think the leadership there are very good during this pandemic. They put the patient's safety first. They care very much about the patient. And they care for the families, they understand the families and they communicate with the families. I get calls from them all of the time.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They seem to be doing a decent job with her. We're happy that during the pandemic that they've been able to give us visitation and we're happy the way the visitation had been working.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I%E2%80%99m very impressed with the care that she received there. She had corna virus and they took very good care of her and I think it saved her life.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
All the staff, regular staff, thank you so much for all that they did.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
She seems like she's doing okay.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I really address all my issues with them anyway and they take care of them.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The food is terrible. They did a fantastic job during this Covid. The people need they hair to be done.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The only issue that we have is the laundry services.

Sep 23, 2020

Additional comments you would like the Center team to know?
No

Sep 02, 2020

Additional comments you would like the Center team to know?
None

Aug 05, 2020

Additional comments you would like the Center team to know?
I think they're great and I feel safe.

Jul 29, 2020

Additional comments you would like the Center team to know?
Not at all. It's my 3rd time there and its perfect.

Jul 23, 2020

Additional comments you would like the Center team to know?
I really praise them because they work as a lovely team.

Jul 14, 2020

Additional comments you would like the Center team to know?
You should work on your food. I didn't care for it.

Jul 10, 2020

Additional comments you would like the Center team to know?
The nurses were very nice to me and they worked very hard.

Jun 09, 2020

Additional comments you would like the Center team to know?
They do a decent job. They did well and did not get any infection.

May 15, 2020

Additional comments you would like the Center team to know?
There were a lot of times where there's not much attention, and we had to work hard to get attention for a couple things that we needed. I think they were kinda short-staffed, but that was understandable. I was glad that I could be there a lot, otherwise, it would've been difficult for him because he has vision issue and he couldn't do much for himself. The attention to calls to request for things was a little slow, but everybody was really nice.

Apr 30, 2020

Additional comments you would like the Center team to know?
Their treatment was great. They got me all squared away so I could come home. I appreciate it.

Apr 27, 2020

Additional comments you would like the Center team to know?
No

Mar 23, 2020

Additional comments you would like the Center team to know?
The food was very poor. They are trying to make the menu an attractive thing, but still it doesn't look good. The food is always cold and they knew about it, but they never done anything.

Feb 19, 2020

Additional comments you would like the Center team to know?
The bed was small but other than that, the staff was really prompt and helpful.

Feb 17, 2020

Additional comments you would like the Center team to know?
They just need to improve their menu.

Jan 28, 2020

Additional comments you would like the Center team to know?
The PT, OT, speech, all the nurses and aides, they were excellent.

Dec 27, 2019

Additional comments you would like the Center team to know?
It was a wonderful place to be. They are very helpful for me to get home well. I will recommend the place.

Dec 09, 2019

Additional comments you would like the Center team to know?
All the nurses and staff are really good.

Nov 22, 2019

Additional comments you would like the Center team to know?
Their PT department was terrific. I thought they did a great job. Most of the girls, the CNAs, they were also terrific. They did a wonderful job too.

Nov 04, 2019

Additional comments you would like the Center team to know?
It's an excellent facility and I was definitely treated very well. The nursing staff was very professional.