Hackett Hill Center - Ratings

Hackett Hill
4.3out of 5 - 154 Customer Satisfaction Ratings

191 Hackett Hill Rd, Manchester, NH 03102

4.3Overall Rating

Feb 24, 2021

Additional comments you would like the Center team to know?
I think they were excellent.

Jan 29, 2021

Additional comments you would like the Center team to know?
I'd like to make sure that I thank them all because they were very great.

Dec 17, 2020

Additional comments you would like the Center team to know?
I really appreciate Heidi.

Dec 17, 2020

Additional comments you would like the Center team to know?
They were all good, kind and confident.

Dec 16, 2020

Additional comments you would like the Center team to know?
They have physical therapist named Matt. He is very good.

Dec 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to see an area in the back of the building turned into a nice shaded sitting area for the residents. Currently they are sitting near or around the parking areas... Also, it has been a while since I have eaten there but I thought the quality of the food could be improved. I do appreciate that the food is cut into small pieces for my mom. Thank You!

Dec 02, 2020

Additional comments you would like the Center team to know?
I've been to other places before and Hackett Hill is far superior. I really enjoyed my stay there.

Dec 02, 2020

Additional comments you would like the Center team to know?
I'm satisfied.

Nov 25, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
He seems happy.

Oct 23, 2020

Additional comments you would like the Center team to know?
They were very good. They just got a good staff. They were good people.

Sep 30, 2020

Additional comments you would like the Center team to know?
They were all so sweet and wonderful. My favorite one over there was Jack. He is absolutely wonderful.

Sep 30, 2020

Additional comments you would like the Center team to know?
The nurse that attended to me was on top of everything. I think her name is Anne.

Sep 23, 2020

Additional comments you would like the Center team to know?
I was well satisfied with my care there.

Sep 14, 2020

Additional comments you would like the Center team to know?
I know it's difficult due to the COVID but I was treated well.

Aug 04, 2020

Additional comments you would like the Center team to know?
I was very happy with everything. They treated me with high respect.

May 18, 2020

Additional comments you would like the Center team to know?
They did a wonderful job. I enjoyed it.

Apr 30, 2020

Additional comments you would like the Center team to know?
The staff was good. That's it.

Apr 30, 2020

Additional comments you would like the Center team to know?
Everything went fine. The corona thing kinda put a real damper on the whole stay there, but overall, the staff did the best they could to make us comfortable and make us figure out what we can do. I'g go back there and recommend it to a friend again.

Apr 24, 2020

Additional comments you would like the Center team to know?
They were great. They were compassionate and hardworking.

Apr 02, 2020

Additional comments you would like the Center team to know?
My primary nurse was wonderful. She was amazing, and her name was Johanna. My discharge was really rather rushed. There was another person on the staff, and she was so compassionate. She was amazing. So many of my needs were met personally by her, and her name was Maylinda Kanoni. Another staff worker was very good, kind and amazing, and his name was Raymond. He was just phenomenal. Those three really took care of me like my mom.

Apr 01, 2020

Additional comments you would like the Center team to know?
Everything was fine there. Everybody was great. I got good care.

Mar 31, 2020

Additional comments you would like the Center team to know?
It's an awesome team.

Mar 31, 2020

Additional comments you would like the Center team to know?
The staff was very professional. I appreciate what they did.

Mar 31, 2020

Additional comments you would like the Center team to know?
They were very good and helpful.

Mar 20, 2020

Additional comments you would like the Center team to know?
I have no bad things to say to the place. The food was great and the staff were nice. I will recommend the place. The PT are so professional.

Mar 20, 2020

Additional comments you would like the Center team to know?
I had an excellent care. They helped me with my PT.

Feb 20, 2020

Additional comments you would like the Center team to know?
No, in fact I even went over there and see my speech therapist. I had a stroke and lost my voice. I wanted to tell her that my voice had come back and this is what I really sound like because she weren't there the first time was there. One of the rehab staff at the gym, we did a video conference, she already gone home. So we took a video of me speaking to her and whatnot, that was great.

Feb 20, 2020

Additional comments you would like the Center team to know?
The Kitchen staff or Dietary needs to make some improvement about the meals they're serving. Some days they served it cold, it taste not so good.The soup was too oily and there's no way I will eat it nor my husband. Though, I can say some of them from the PT to recreational staff and the nursing staff were very good. I have recommended it already. The cleanliness was great and they are responsive to their residents attention when they're being asked. My husband would say 5 for everything.

Feb 11, 2020

Additional comments you would like the Center team to know?
They take care of you when you need to be taken care of.

Feb 06, 2020

Additional comments you would like the Center team to know?
You guys are absolutely excellent. It's up to the patient or the client to follow through with what you guys set and I did not do that.

Jan 08, 2020

Additional comments you would like the Center team to know?
The food was very good. One thing I like about the place is it's spacious, and there's plenty of room to use a wheelchair or a walker. It's easy to push the wheelchair or the walker because the floors are all hard. They don't have any rugs, and I think that makes it nice for maneuvering your wheelchair or walker. I also like the gym where you work out and where they did the therapy.

Dec 17, 2019

Additional comments you would like the Center team to know?
They did really well. She was very happy.

Dec 10, 2019

Additional comments you would like the Center team to know?
They are very good to me. I have to go back to the facility very gladly. They converted me from hater to a lover. I'm so happy with how they changed me.

Dec 04, 2019

Additional comments you would like the Center team to know?
The rehab people, the physical therapist, occupational therapist, they were absolutely great. They were outstanding.

Nov 26, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I know I can rest easy that mom is being well taken care of and that she enjoys the staff and her roommate. I wish she would get out of bed more often, but can't teach an old dog new tricks! Thank you

Nov 23, 2019

Additional comments you would like the Center team to know?
They were very exceptional.

Nov 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to thank the staff for all their care. My mother is very difficult, and they did an outstanding job. They figured her out really quick. The facility is very clean. The staff is caring and compassionate.

Nov 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think he's having a pretty good care there. I'm pretty happy with the care.

Nov 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff works incredibly hard. The activities department really brings it to the residents. The executive director is always still involved, and she's very well liked. For my family member, it's a setting that works for her.

Nov 05, 2019

Additional comments you would like the Center team to know?
I am very satisfied with their service.

Nov 04, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I have concerns that there is not enough outside facilities like picnic tables and chairs. They should have a shady area in the summer for them to go out as they have this lovely back area and it's all grassy. They need to improve the quality of the food they serve. That's it.

Oct 17, 2019

Additional comments you would like the Center team to know?
They we're all awesome and very caring, I love all of them.

Oct 07, 2019

Additional comments you would like the Center team to know?
I just didn't like the food. It's just fair for me.

Sep 26, 2019

Additional comments you would like the Center team to know?
Everything in there was so perfect. They went out of their way. They all did a terrific job and I thank them all for it.

Sep 18, 2019

Additional comments you would like the Center team to know?
It was very good health care. They were very nice and respectful.

Sep 13, 2019

Additional comments you would like the Center team to know?
The food could be better especially their menu. They need a littler more budget in the kitchen. That's it.

Sep 05, 2019

Additional comments you would like the Center team to know?
He felt like he was getting good physical therapy. The place was kinda old and rundown. I think it needs a little bit of updating. I had to bring our own lights because we had a wound vac to change and the lighting was not sufficient in the room. It seemed like they were short-staffed, but the people there were wonderful.